Customer reviews from frigidaire.ca
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
3.5
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
36
4 Stars
10
3 Stars
6
2 Stars
6
1 Star
18
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
1
Avoid at all costs
on June 27, 2022
Posted by: Phill
Bought all new appliances just over 2 years ago, all of them Frigidaire, washing machine broke down under normal use, the motor is very poorly designed, warranty is only 1 year,
No, I would not recommend this to a friend.
Response from frigidaire.caBy DERRICK, Online Outreach Specialist, June 28, 2022
Hello, Phill. This is certainly not the experience we like to hear about, and we’d like to learn more about your service experience. We’d reached out via email to gather some additional details. We look forward to working with you! -Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Do not buy this washer.
on November 29, 2022
Posted by: Box 328
I bought this washer and dryer a year ago and I hate it I threw away a lot of money I bought extended warranty and they are not willing to work with me it does not clean good and have a fiamly with 4 children I was going thur so much Stian remover even for baby drule so would not recommend buying this.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Anna, Online Outreach Specialist, November 30, 2022
Oh no! We are terribly disappointed to hear you are having this trouble. We are eager to learn more about your concern in detail and work on a resolution. When you have a moment, please reach out to us by calling 1-800-265-8352 Mon-Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Cycles take way too long
on December 3, 2022
Posted by: Cadillac Girl
The cycles are soooo long. The washer agitates about 12 times after you’ve loaded the clothes in to determine how much water it needs. It’s never enough in my books. Some things come out barely wet like they didn’t even get wet. It squeals when it’s filling with hot water. I long for the old machines that actually washed clothes.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, December 6, 2022
Hello, Cadillac Girl! We’re disheartened to learn about your experiences using the washer. We’d like to learn more about this concern to see how we can help. We sent an email to gather additional information. We look forward to learning from you soon. -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
2
This washer is okay. Not great, not horrible, just okay.
on December 29, 2022
Posted by: Bella
I would definitely not buy this washer again. I like to set my own washing cycle and have a full load every time I do a load of wash but this machine agitates 16 times before water starts to fill it. Usually all this does is make the load unbalanced and then I need to unlock the lid and re-shift the clothes. The wash and rinse time is incredibly long. To do a full load, it takes over 2 hours. Too many settings and if you make a mistake and need to change the settings after the machine has already started, well good luck because the only way to reset is to pull the plug out to reboot the washer back to the off position. The clothes come out clean and that is the only reason I gave it 2 stars. Basically it’s washes week but the settings and programming stinks.
No, I would not recommend this to a friend.
Response from frigidaire.caBy COURTNEY, Online Outreach Specialist, January 4, 2023
Hi, Bella! Thanks for your honest review. We're sorry to hear that you're having this experience with your washer. We would like to gain a little bit more insight to resolve your concerns. Please be on the lookout for an email from us shortly to discuss further. ~Courtney
Written by a customer while visiting frigidaire.ca
Customer Rating
4
So far so good!
on January 10, 2023
Posted by: Phitzer1
Overall, I am pleased with the machine. We've had it for a few weeks. It is not used much since there are only two of us. Had to get used to not having a water level setting but it hasn't been an issue so far.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
POOR Washing Machine
on January 17, 2023
Posted by: DavidCP
Where do you send this washing machine to get a refund - has not worked well, been patient trying to get it fixed, but slow response and it just won't work properly - it does not have a quick cycle for washing clothes, it takes forever, it kicks the load to one side and throws the machine off balance and back to the previous cycle. Load is placed in machine properly but of no use.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Derrick , Online Outreach Specialist, January 20, 2023
Hi, DavidCP. We’re sorry to learn your washer hasn’t performed as expected. We place a great deal of emphasis on manufacturing quality products, but there are occasions when things may not go as they should. We’ve reached out via email to learn more about your service experience so we can determine how best to address your situation. We look forward to working with you. -Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features
on January 22, 2023
Posted by: Mossy
Extremely happy with my purchase and how it washes
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Not all that impressed
on January 26, 2023
Posted by: TK Home
This is the first new machine I have had to buy in at least 15 years. Had hoped for better. I find the machine noisy, especially during the water filling. It continues to bang as the computer trys to measure water and temp. Sounds like my pipes are going to burst. Also find that as it is determining the load size it moves the clothes around and creates an uneven load which sometimes makes the machine shake during spinning. Cus Service tells us these things are normal for these new style machines. Kind of wish I still had my old one. It was a lot quieter. There are some nice feature options though.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, January 27, 2023
Thank you for sharing your feedback! We're sorry to hear that the noise level in the washer has become bothersome. It is normal for it to make some sounds as it runs, in addition to any movement of your clothes in the tub or the water in your pipes. I do see that we sent out a technician to ensure everything is working as designed! If you have further questions or need a second opinion, please feel free to reach out to us by 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST. We will be happy to help!
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.ca