Customer reviews from frigidaire.ca
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
3.5
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
36
4 Stars
10
3 Stars
6
2 Stars
6
1 Star
18
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
1
Not a fan
on July 29, 2020
Posted by: SherryNS
from Bridgewater NS
Could someone please tell me why it takes so long to do a load of wash? This not the first washer we have ever bought but definitely the one that I regret the most . Wish I would have read these reviews before I made this purchase. How can this be environmentally friendly ?
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Outline Outreach Specialist, August 7, 2020
Hi, SherryNS!
Thank you for your feedback. We are glad to know that the washer is working well, except for your concerns with the cycle timeframes. The washers use less water, which means longer wash and rinse times to clean the clothing, and spins the clothing until they are nearly dry, conserving energy. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We are glad to know that the washer is working well, except for your concerns with the cycle timeframes. The washers use less water, which means longer wash and rinse times to clean the clothing, and spins the clothing until they are nearly dry, conserving energy. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
1
One big flaw in design
on January 15, 2021
Posted by: The Dirk
I think a suitable punishment for whoever designed this machine would be to force them to use only this machine to wash their laundry for the rest of their life. Sure it has all the sorts of features you would typically want and the machine has continued to operate consistently without breaking down for almost a year now. However, there is one big problem with this machine that makes me regret purchasing it. The machine is supposed to add just the right amount of water based on "sensing" the load. Problem is a magic 8 ball would probably be more accurate than this feature. It almost never adds enough water. When I started using the machine, I would have loads that would have bone dry clothing at the end of the wash cycle. Thus, you can never just put in a load, start the machine and walk away until it's done. You have to come back when it's done adding water to see if there's actually enough water to run the wash cycle; and there only is enough water to come anywhere close to enough about 5% of the time. This problem would be bad enough, but there is no button or feature to have the machine add water. This means that for pretty much every load you have to manually interrupt the cycle, then carry water by hand to pour into the machine until there's enough (usually 15-30 litres, so not just a couple of pitchers full). And of course if the wash water level is way off, you know the rinse level is going to be the same, so keep an eye on it until it reaches rinse and then manually add water again.
I have found that if after adding the clothes you pour in about 4-6 litres of water on top of the clothing this weighs them down enough that the sensor will call for enough water about 70% of the time. This is still a hassle as I still have to watch every load to make sure there's enough water, but I'm only adding by hand a little less than a third of the time, and now only 10-15 litres.
I suppose if your only other option is to take your laundry down to the river with a washboard and some lye soap you might consider this machine, but otherwise I would recommend you purchase something/anything else.
I have found that if after adding the clothes you pour in about 4-6 litres of water on top of the clothing this weighs them down enough that the sensor will call for enough water about 70% of the time. This is still a hassle as I still have to watch every load to make sure there's enough water, but I'm only adding by hand a little less than a third of the time, and now only 10-15 litres.
I suppose if your only other option is to take your laundry down to the river with a washboard and some lye soap you might consider this machine, but otherwise I would recommend you purchase something/anything else.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, January 18, 2021
Hello!
Thanks for reaching out with your concerns. We're sorry to hear that you're having to take extra steps on your wash loads. High-efficiency washers like this one will use less water than their predecessors, and water will move in and out of the tub as it spins clothes around the agitator. There should still be enough water to fully wet the clothes as long as the tub has not been overloaded. If the load is too big or contains very large items (like a king-size comforter) you may get some dry spots in the center that water was unable to reach. Do you get the same results on small loads? If these issues continue no matter the load size, we would be happy to research further and see how we can help. Please give us a call at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST at your convenience.
Best,
Ashton
Thanks for reaching out with your concerns. We're sorry to hear that you're having to take extra steps on your wash loads. High-efficiency washers like this one will use less water than their predecessors, and water will move in and out of the tub as it spins clothes around the agitator. There should still be enough water to fully wet the clothes as long as the tub has not been overloaded. If the load is too big or contains very large items (like a king-size comforter) you may get some dry spots in the center that water was unable to reach. Do you get the same results on small loads? If these issues continue no matter the load size, we would be happy to research further and see how we can help. Please give us a call at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
1
A frustrating 3.5 years of usage
on April 29, 2021
Posted by: AnnieBee
I bought this washer 3.5 years ago. Claimed to be water efficient, smart because it apparently decides how much water and washing it should do. I have never had a washer not wet my clothes before this one, but somehow this is a common occurrence with this machine, unless you use Max Fill, which defeats the purpose of little water usage, as well as it is not available on all settings. I found that if I do sheets/blankets, it always gives me an error code for being unbalanced, have to rearrange the load and restart. You also never get a load done under an hour, which is quite long considering the load size sometimes. As well, as of this week, the pump is dead so I cannot use it anymore. If I had loved my washer I would have gotten it repaired but honestly this is almost a relief (other than financially) as I will now change it. Not impressed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, May 12, 2021
Thank you for sharing your story with us, and we’re so sorry you’ve had a difficult experience with your washing machine! This model is meant to be water efficient, and this means it only fills to the required water level needed to clean your items (which is often less than most think is needed but is perfectly normal). However, pressing the Max Fill button adds the maximum amount of fill possible and will increase your cycle duration time. The Max Fill feature is not recommended for typical use and is only intended for special instances. If you have any questions we can look into or need any help finding local repair centers, please let us know by connecting with our Customer Support line at 1-800-265-8352 Monday through Friday between 8:30 am until 8:00 pm EST. – Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Bad pump
on March 31, 2023
Posted by: Dond63
This machine has a clunking sound each time the pump drains water even friends and family have asked what the loud clunking or thud sound coming from our basement. . I tried to reach out to Frigidare but they have not responded.
The machine does wash well and stays balanced.
I will be returning the washer.
The machine does wash well and stays balanced.
I will be returning the washer.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian , Online Outreach Specialist, April 3, 2023
Good day, Don!
We are sorry your experience didn’t match your expectations with your top-load washer for a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us by calling us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We are sorry your experience didn’t match your expectations with your top-load washer for a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us by calling us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Do not buy
on April 24, 2023
Posted by: Martin Fr
It keeps stopping with error E1 many times for every load. It is levelled perfectly. It takes several hours to get one load done after resetting the E1 error. Nightmare. Have had this for 2 years and keeps getting worst. Do not buy. It does not deserve one star…
No, I would not recommend this to a friend.
Response from frigidaire.caBy John, Online Outreach Specialist, April 25, 2023
Hi there, Martin Fr. We’re sorry to hear this has been your experience with your washer, and we thank you for bringing it to our attention. Your experience is generally not the norm, and we would like to gain a little more insight, so please be on the lookout for an email from us. Best regards, John.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Don't waste your money on this product.
on October 18, 2023
Posted by: Chookie
The washer wasn't a month old.. started leaking water.. (water level sensor was gone)
Takes over an hour to do a normal load..
The clothes doesn't move around much.. not sure how this is called washing.
Takes over an hour to do a normal load..
The clothes doesn't move around much.. not sure how this is called washing.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maria, Online Outreach Specialist, October 19, 2023
We're sorry to hear that you've had a less than stellar experience with your washer, Chookie. Please know that this never how we wanted your experience to go. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We can understand your frustration and we are here to help. We’ve reached out via email to gather some additional details so we can see how best to help! - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Noisy and Leaks
on January 24, 2024
Posted by: carla279
I bought this machine 3 years ago and it has leaked water ever since I bought it when washing on max fill and the repair man cant seem to figure it out. Also, it is the noisiest machine I have ever had. Not impressed!!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maria, Online Outreach Specialist, January 25, 2024
We would like to sincerely apologize for the troubles you've been experiencing with your washer. We can assure you that this is never how we wanted your ownership experience to go. We strive to provide the most reliable products for our consumers and we hate that we are not able to deliver that result for you. If there's anything we can do to provide you any assistance, please let us know! You can reach us at 1-(800) 265-8352 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Not impressed
on March 11, 2024
Posted by: Dissatisfied123
For the cost of this product yiu would expect to last for over 2 years 1 month The agitator needed to be replaced 2 years ! NOT impressed
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian, Online Outreach Specialist, March 12, 2024
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca