Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,182 Reviews)
Rating breakdown 2,182 reviews
5 Stars
1,340
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
1
Ill never buy a Frigidaire washer again!
on March 20, 2023
Posted by: Frogger88
I bought this set and loved it, but after having it for a year and a half the bearings gave out and it sounded like a racecar when it spun. But of course they only come with a 1 year warranty so now I am looking to buy another washer already! I will go with Speed Queen this time because at least they have better warranty's on their products!
Response from frigidaire.comBy Lauren, Online Outreach Specialist, March 23, 2023
Good day, Brittany! We understand this isn't the resolution you were hoping for and sincerely apologize for any disappointment or inconvenience this may have caused you. Many factors beyond the control of the manufacturer may affect the performance or longevity of an appliance and its parts; we can't control what occurs after our appliances leave our facilities. We understand that no number of words can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.
Sincerely,
Lauren
Sincerely,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk
on July 10, 2023
Posted by: David diehl
In 45 years this washer is nothing but junk put on max fill you must stand there if not the water just keeps filling the pump tries to drain it and the agitator starts spinning all at one time you put in on normal cycle some clothes don't even get wet so I will say pure junk do not buy
Response from frigidaire.comBy Christi, Online Outreach Specialist, July 11, 2023
Thank you so much for taking the time to leave us feedback, David Diehl. We're sorry to hear that you feel this way and would love to know more about what it is that you dislike about the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns, We would like to ensure that you are properly assisted and that your refrigerator is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432 Monday-Friday 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 23, 2023
Posted by: yindy
[This review was collected as part of a promotion.] I am thrilled with my new Frigidaire washer. I was looking for a washer that actually washed my clothes in enough water to cover the load and this one certainly does that. I also appreciate all the choices the washer provides.
Written by a customer while visiting frigidaire.com
Customer Rating
1
The worst
on July 26, 2023
Posted by: Bicycles
The worst ever. Now the lock system broke. Washer wont work because it wont lock. Whoever decided that the lid had to be locked should be locked up. What an obnoxious feature. I can’t wait to get rid of this horrible washer and get a simpler version that does not need to be locked to work.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 28, 2023
We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need further assistance, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 27, 2023
Posted by: kjktoc
[This review was collected as part of a promotion.] This washing machine is fantastic! I like having so many various settings which make almost any combination of wash and rinse possible. It is so user friendly, as well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Washer
on August 4, 2023
Posted by: TDuong
[This review was collected as part of a promotion.] This washer is very well designed, good looking, easy use and very quiet.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Washer is terrible
on August 16, 2023
Posted by: WRINKLED
I have had this washer for a little over a year, from day one I have not been happy with my purchase. Most of my clothes are washed on delicate cycle and not dried. Until I owned this washer, no matter what setting I use, delicate, hand wash, regular wash cold, warm, lite wash, extra lite wash, my clothes come out of the washer a wrinkled ball. And yes I take them out as soon as the cycle is complete. I now have to put my delicate clothes in the dryer for 10 minutes to get some of the wrinkles out then still have to iron everything I wear including pants. I have never had to put my delicates in the dryer. And it is definitely a water saver, the water never covers the clothes unless I use max fill. I am 62 years old and have been doing laundry for a long times I HATE THIS MACHINE
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 17, 2023
Hello there. We're sorry to hear you feel this way. We understand that the design of your unit did not meet your expectations. We are always concerned that every consumer has high-quality, user-friendly equipment in their homes. Some tips and recommendations might be helpful when checking the Use and Care Manual for operational settings. However, if you need any assistance, kindly reach out to us via chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
on August 17, 2023
Posted by: Anonymous
The worst appliance I ever owned
You exchanged the machine for the 3rd time in 6 weeks
You exchanged the machine for the 3rd time in 6 weeks
Response from frigidaire.comBy Angel, Online Outreach Specialist, August 21, 2023
Hello, Valued Consumer!
This is never the kind of experience we want our customers to have. We're sorry we let you down and are here to see if we can turn your experience around. I can see that you are working with our Customer Care Team toward the resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
This is never the kind of experience we want our customers to have. We're sorry we let you down and are here to see if we can turn your experience around. I can see that you are working with our Customer Care Team toward the resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Written by a customer while visiting frigidaire.com