Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,182 Reviews)
Rating breakdown 2,182 reviews
5 Stars
1,340
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
3
washing machine
on July 2, 2020
Posted by: treach
The balancing mechinism that kicks in after pushing on power, shifts all the clothes to one side. Have to pause the wash, open the lid, even out the load,close the lid and unpause the wash
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 14, 2020
Hello, treach!
Thanks for the feedback. We will be happy to document your feedback for our design and engineering teams. If you need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for the feedback. We will be happy to document your feedback for our design and engineering teams. If you need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful Machine!
on July 2, 2020
Posted by: Scfi50
[This review was collected as part of a promotion.] We bought this about a month ago. Love the clear top, easy selections, and quietness of the machine. We will be getting the matching dryer soon!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Enormous tub!
on July 2, 2020
Posted by: Shar48
[This review was collected as part of a promotion.] I absolutely LOVE my new top loading washer! So spacious! I am still getting used to the lower water level, however the end result of cleaner clothes works!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Really dislike!
on July 4, 2020
Posted by: Halfpint29
[This review was collected as part of a promotion.] NEVER enough water, can only use max fill on certain cycles! This machine will destroy your clothes! It cleans by the clothes twisting against each other without enough water! Breaks down the clothes fibers! Might as well go to the creek as wash on a rock!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 17, 2020
Hi, Halfpint29!
Thank you for your feedback. We are pleased to know the washer is working well, except for the concerns with the water level. The washer has a sensor that determines the amount of water needed to clean the clothing. This design assists with conserving water and energy. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your feedback. We are pleased to know the washer is working well, except for the concerns with the water level. The washer has a sensor that determines the amount of water needed to clean the clothing. This design assists with conserving water and energy. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do NOT say yes to this Washer.
on July 13, 2020
Posted by: cecfrigidaire
I have had a series of washers and this is the worst ever. I have lived in the house for a week. It took an entire 8 hours to wash ONE load and now I am waiting for a service technician to come tomorrow. The clothes are annihilated after being pulled around the agitator into a tight vertical cylinder looking sculpture. I could barely pull the clothes loose and they were wrinkled, nearly unrecognizable pieces of cloth. Meanwhile, the washer when it isn't blinking an error starts over, creates more error messages and when finally finished I have spent several trips in the laundry room to Un-Error the washer. Please help me to find a solution. I cannot live with this washer unless I never need to wash clothes again.
(click to see the video)
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 29, 2020
Hi, cecfrigidaire!
Thanks for sharing your experience with us. I’m not happy to learn you are having that experience with the washer. I reviewed your file and see you have an upcoming service appointment. Please reach back out to us if the service visit doesn’t resolve the issue.
Bianca
Thanks for sharing your experience with us. I’m not happy to learn you are having that experience with the washer. I reviewed your file and see you have an upcoming service appointment. Please reach back out to us if the service visit doesn’t resolve the issue.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Didn’t last
on July 17, 2020
Posted by: Pkhach
Purchased this washer for a second home a year and a half ago- did not get everyday heavy duty use. Yesterday sprang a leak all over our floor, and cannot get a repairman for several weeks. Will have to purchase a new washer and it DEFINITELY won’t be a Frigidaire!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 31, 2020
Hello, Pkhach!
I’m not pleased to hear you are having issues with the washer. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available to assist you. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
I’m not pleased to hear you are having issues with the washer. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available to assist you. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Leaves bad odor in clothes
on July 23, 2020
Posted by: mescoto10
[This review was collected as part of a promotion.] We recently bought our new home, and it came with these new appliances. We have tried several features, and when we leave the clothes for more than an hour after the cycle ends, it will leave a bad odor. We didn't have that issue in other washers. We are always busy working, and we used to leave the clothes washing overnight. Is someone else having this issue?
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 10, 2020
Hello, mescoto10!
Thank you for your review. We are glad the washer is working well, except for your concerns with odor after leaving the clothes in the washer. With the washer, it is recommended to take the clothing out after the cycle has completed, to avoid odor that could develop on the items left inside. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your review. We are glad the washer is working well, except for your concerns with odor after leaving the clothes in the washer. With the washer, it is recommended to take the clothing out after the cycle has completed, to avoid odor that could develop on the items left inside. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Washer flooded my house by using Max Fill
on July 24, 2020
Posted by: Rose75
This washer set came with our new house when we bought it. The washer doesn’t fill up enough when washing.
When I used the Max Fill setting the washer overflowed flooding my house.
This has happened twice. I don’t use that setting anymore. Not happy with not enough water to wash clothes unless doing a small load to a flooding mess.
When I used the Max Fill setting the washer overflowed flooding my house.
This has happened twice. I don’t use that setting anymore. Not happy with not enough water to wash clothes unless doing a small load to a flooding mess.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 10, 2020
Hi, Rose75!
Thank you for your review. We sincerely apologize for your experience with the washer not filling and flooding. We have sent an email in regard to your concerns. We look forward to your reply! Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We sincerely apologize for your experience with the washer not filling and flooding. We have sent an email in regard to your concerns. We look forward to your reply! Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com