Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,183 Reviews)
Rating breakdown 2,183 reviews
5 Stars
1,341
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
1
Too sensitive not what I want in a washer
on April 15, 2019
Posted by: Netty81
from houston texas
[This review was collected as part of a promotion.] Purchased with our new home. 1st week no problems after that, doesn't completely wash my load of clothes. Couldn't get it to reset of system said E5 even unplugged the washer to reset. Readjusted the load still nothing ran to my old house to finish washing in my front loader. Had repairman come out 3 times says it's delicate system, I don't want a delicate washer. Would like to trade it out for a front loader need a reliable washer. I would recommend the fridge, dishwasher, stove, Oven not the washer.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 16, 2019
Hi, Netty81!
Thank you for taking the time to submit your feedback. Based on the information you have provided, our technicians are working diligently with you to identify the issue and confirm the washer is working as designed. Top-loading washers are more sensor-based than front-loading models, and may require a little more attention when loading than your previous model. We understand that this is a learning process, and are happy to assist you along the way. You may also reference the Washing Procedures beginning on page five of your Owner’s Manual.
If you require further assistance, please feel free to contact us via email at SocialCare@Frigidaire.com.
Best,
Ashton
Thank you for taking the time to submit your feedback. Based on the information you have provided, our technicians are working diligently with you to identify the issue and confirm the washer is working as designed. Top-loading washers are more sensor-based than front-loading models, and may require a little more attention when loading than your previous model. We understand that this is a learning process, and are happy to assist you along the way. You may also reference the Washing Procedures beginning on page five of your Owner’s Manual.
If you require further assistance, please feel free to contact us via email at SocialCare@Frigidaire.com.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Washing made simple
on April 17, 2019
Posted by: momsstuff
from Katy, Tx
[This review was collected as part of a promotion.] Wow, this machine came as an incentive with my newly purchased home. What a gift and thank you DRHorton. My son has used it and was excited with the results so I have used it and to say I am truly satisfied with this product. My clothes were clean without extra use of cleaning/stain fighting products.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Disappointed
on June 2, 2019
Posted by: Iowa5
Its loud, had to have a gear replaced after 3 months and think it still doesn't run correctly which is why its loud.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 11, 2019
Hello Iowa5. I want to personally thank you for sharing your quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns that you would like to review in more detail, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome machine.
on July 4, 2019
Posted by: ManofSteel65
from Conway SC
[This review was collected as part of a promotion.] Love the machine appearance and style. It feels great being able to wash all of our clothes at one time.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t buy
on July 13, 2019
Posted by: Niki43
from Florida
This washer came with the purchase of my new home. It is so loud , and it shakes when it’s in spin cycle. Also , I can’t wash my clothes without the smell of mildew. I have put it ok clean cycle numerous times ,I have also used cleaners and nothing works. I will never purchase a Frigidaire again
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 16, 2019
Hello Niki43. Thank you for your time and recent business with us! We would recommend ensuring that the washer is on a sturdy level surface to reduce any vibration. We do recommend, if it can be done safely to leave the lid open for a few hours after use or whenever the washer is not in use to help prevent odors or humidity accumulation (please reference page 14 of the owner's manual). We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns that you would like to review in more detail, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t purchase
on July 16, 2019
Posted by: Nerine67
from Pinole,CA
This machine is so loud. It is in the garage but can hear it though the whole house. I have had someone come out twice now to tell me we need to level the machine. They keep telling me they can not do anything because it is an installation problem. We have done everything they have said short of pouring new cement it the garage to accommodate this machine. We only have had this machine for 2 months. Hate it. Would like Frigidaire to replace this product or come pick it up and refund my money.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, July 18, 2019
Hello, Nerine67.
We appreciate you for letting us know about your recent experience.
I feel awful to learn about the matter with your washer.
Based on the details you have provided, it does appear our service providers have determined your washer is functioning as designed.
Should you feel a current diagnosis needs to be performed, please send an email to socialcare@frigidaire.com.
Regards-Derrick
We appreciate you for letting us know about your recent experience.
I feel awful to learn about the matter with your washer.
Based on the details you have provided, it does appear our service providers have determined your washer is functioning as designed.
Should you feel a current diagnosis needs to be performed, please send an email to socialcare@frigidaire.com.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Only last for 2 years
on August 13, 2019
Posted by: LuisEs
I got this washing machine with the home builder. It’s only me and my wife at home, after 2 years the motor went bad. Now I need to buy a new one, repairing it it’s almost a new one.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 16, 2019
Hi, LuisEs!
We understand your concern. Thank you for sharing your experience! Once an appliance is out of warranty, we are limited in the assistance we can provide. Please know that your concerns have been documented. If you have any further questions or concerns, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We understand your concern. Thank you for sharing your experience! Once an appliance is out of warranty, we are limited in the assistance we can provide. Please know that your concerns have been documented. If you have any further questions or concerns, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Damages my Coth
on September 5, 2019
Posted by: Luisrodz11
Mold was found on the tub and all my white clothing and conformter is now light brown
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, September 6, 2019
Hello, Luisrodz11.
We apologize your clothes and comforter has turned in color. We are happy to learn we have our service provider assisting with this concern. Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
We apologize your clothes and comforter has turned in color. We are happy to learn we have our service provider assisting with this concern. Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com