Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,183 Reviews)
Rating breakdown 2,183 reviews
5 Stars
1,341
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
5
Great features
on August 9, 2020
Posted by: PJWEBB
[This review was collected as part of a promotion.] Bought in December. Has more functions than the front loader I used to have. Has a big and deep drum. Can wash more clothes therefore cutting down on the number of loads I do. Went from four loads to two. Great product!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Easy to use
on August 9, 2020
Posted by: Timeless1
I've had this washer for less than a month, so I don't feel comfortable giving it 5 stars yet, that's the only reason it's getting 4 stars. I've had no issues with it, but it hasn't been here that long. This is the first washer I've had with a glass top and I like being able to see what's going on inside in case it becomes unbalanced, or whatever. Cleans the clothes fine.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on August 10, 2020
Posted by: Nowasher
We bought washer less than a month ago. It does not fill tub but 8 inches of water regardless of clothes placed in washer. I think sensors are bad. Also drain hose had hole. I would take machine to dump but it is not old enough. I will not but another Frigidaire product again.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 28, 2020
Hello, Nowasher!
Thanks for reaching out with your concerns. High-efficiency washers are designed to use less water and energy. It is normal for the water level to appear lower than what you may have experienced with an older top load washer. Usually, if the sensor has failed the washer will display an error code. I advise checking to make sure the drain hose standpipe is installed according to the installation instructions. The standpipe must be a minimum of 36” (90 cm) high to prevent siphoning. If you should need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for reaching out with your concerns. High-efficiency washers are designed to use less water and energy. It is normal for the water level to appear lower than what you may have experienced with an older top load washer. Usually, if the sensor has failed the washer will display an error code. I advise checking to make sure the drain hose standpipe is installed according to the installation instructions. The standpipe must be a minimum of 36” (90 cm) high to prevent siphoning. If you should need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Washing Machine
on August 10, 2020
Posted by: christine2525
I bought this washing machine 3 months ago. It was during the COVID pandemic and it was the only washing machine I could get at the time.
First of all the washing machine sounds like it is straining to agitate the clothes. The first week I had it I called the appliance vendor here to look at it. He said that's the way it works.
First of all the washing machine sounds like it is straining to agitate the clothes. The first week I had it I called the appliance vendor here to look at it. He said that's the way it works.
It is supposed to put enough water in the tub for the clothing. I do smaller loads and It does not put enough water in the tub to wash the clothes. I checked after it washed and before it rinsed and the top of some my clothes were not even wet since they are not even in the water. Same thing happens for medium sized loads.
The ONLY alternative is to use the setting for Max fill which is at LEAST 5 times more water than I should need when I do a small load and that option is only available for huge and bulky load making the cycle time well over an hour.
My clothes are not clean and sometimes I have to wash them again for another hour cycle.
What an ecological waste of resources and my money.
I am so disappointed and on top of this i bought a Fridgdaire stove and microwave. The stove already blew out the oven light a week after I got it so I had to replace that .... I just wonder what is next.
Ill post some photos and videos next time I do a load of clothes.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 29, 2020
Hello, christine2525!
Thanks for taking the time to share your feedback. We do want to make sure the product can do its best for you. High-efficiency washers are designed to use less water and energy. It is normal for the water level to appear lower than what you may have experienced with an older top load washer. I advise checking to make sure the drain hose standpipe is installed according to the installation instructions. The standpipe must be a minimum of 36” (90 cm) high to prevent siphoning. If you should need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for taking the time to share your feedback. We do want to make sure the product can do its best for you. High-efficiency washers are designed to use less water and energy. It is normal for the water level to appear lower than what you may have experienced with an older top load washer. I advise checking to make sure the drain hose standpipe is installed according to the installation instructions. The standpipe must be a minimum of 36” (90 cm) high to prevent siphoning. If you should need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great High Efficiency Features
on August 10, 2020
Posted by: Ms Andrea
[This review was collected as part of a promotion.] We bought this product a couple of months ago and we love it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exceptional
on August 11, 2020
Posted by: Extremely Happy Customer
[This review was collected as part of a promotion.] Great washing machine! Easy to use and cleans our clothes perfectly!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome
on August 11, 2020
Posted by: Gisella27
I love how the washing machine tells you the time so you know when it’s going to finish
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on August 11, 2020
Posted by: juliearc
[This review was collected as part of a promotion.] It's been about 2 months since we bought this washing machine. It has been great!! I love that this machine has an agitator for starters. It has so many options (hand wash~soak~extra water) wow....I love love this machine. It is also quiet which is a plus because washer/dryer sits in kitchen right next to living room (old house). This washer has been one of my best purchases ever!
Written by a customer while visiting frigidaire.com