Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,182 Reviews)
Rating breakdown 2,182 reviews
5 Stars
1,340
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
3
Large washer!
on February 16, 2020
Posted by: Washing jenny
[This review was collected as part of a promotion.] I love that it’s a large washer at a great price as well as a steel tank! I was a bit hesitant to buy one with digital buttons but so far so good! I love using “max fill” and glad that’s an option for most loads. However, I am a bit disappointed in how it generally works or scrubs in “wash” mode. When I have heavy duty loads you’d expect it to “wash” harder to get stains out but it’s actually not much different from “delicates wash” and I find soiled things still come out smelling good but soiled and stained still. I love it but honestly makes me wish it could scrub harder. I find myself hand washing some items then putting them in the washer.
Response from frigidaire.comBy Online Outreach Specialist, February 18, 2020
Thank you for taking the time to provide us with your valuable feedback, Washing jenny. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Features
on February 16, 2020
Posted by: 132han
[This review was collected as part of a promotion.] Rented unit with washer, resident very happy with capacity of washer.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Washes are easy!
on February 16, 2020
Posted by: Tbrown0301
[This review was collected as part of a promotion.] Came with my new home. Washes are easy to set up and it cleans well.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken bolts under agitator in just over a year
on February 16, 2020
Posted by: jblack
This washer has been perfect for the last year. Two days ago the washer started to make a loud banging noise during the late rinse and spin cycles. After taking out the load of laundry I noticed two broken bolts in the bottom of the tub.
Speaking with a laundry repair tech they recommend replace the washer because the tear down and repair would be almost as much if not more than a new washer.
Too bad it appears they used poor quality bolts to hold together their high quality washer.
Will be contacting support to see if they will be willing to own up to their poor quality build.
Response from frigidaire.comBy Online Outreach Specialist, February 18, 2020
Oh no, jblack! We're sorry to hear that the bolts are broken on your washer and would like to see how we can help.
Please look for our email communication to you shortly. Kindly, Courtney
Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Worked great, until it didn't
on February 17, 2020
Posted by: qulafi
I purchased this particular washer less than 2 years ago (approx 1 year and 4 months). Two days ago, the tub of the washing machine started to wobble and knock with every load. After following all of the troubleshooting steps, the problem persisted. Now I have a ton of laundry, and no washer for at least the next three days.
My last washer lasted for over ten years. This one didn't even make it for two before needing repairs.
My last washer lasted for over ten years. This one didn't even make it for two before needing repairs.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 19, 2020
Hi, Qulafi! We apologize for any matters you have experienced with your washer and thank you for bringing your concerns to our attention. Please know that we make every effort to manufacture quality products and your experience does not go unnoticed.
So that we are able to properly assist you and investigate your concerns, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best,
Ciara
So that we are able to properly assist you and investigate your concerns, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Needs more flexibility to add water levels
on February 18, 2020
Posted by: PJMc
[This review was collected as part of a promotion.] There are several good features to this machine but being able to add water levels is not one of them. It's too little water or max fill.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , February 20, 2020
Thank you for providing us with your feedback, PJMc! We are happy to hear that you are generally pleased with your washer. If your Frigidaire Top Load Washer was recently installed, note that high-efficiency washers are designed to use less water and energy. It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer. Most Frigidaire Top Load Washers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes). If your having issues with getting your clothes clean because of the lack of water, please reach out to us directly. We would love to assist! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
New best friend
on February 18, 2020
Posted by: ErinK12
[This review was collected as part of a promotion.] I LOVE this washing machine. It’s so deep and spacious. It cleans thoroughly and is much quieter than any washing machine I’ve ever owned. The space is incredible though.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Easy to operate
on February 19, 2020
Posted by: Stevenjb
[This review was collected as part of a promotion.] Was included in new house purchase to small for our family
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 20, 2020
Hello, Stevenjb.
Thank you for taking the time to provide your feedback.
Did you know that we have an awesome YouTube channel with great information about your washer. Please check it out here YouTube.com/Frigidaire.
Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for taking the time to provide your feedback.
Did you know that we have an awesome YouTube channel with great information about your washer. Please check it out here YouTube.com/Frigidaire.
Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com