Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,182 Reviews)
Rating breakdown 2,182 reviews
5 Stars
1,340
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
5
Great features
on June 11, 2019
Posted by: Adianes
from South Carolina
[This review was collected as part of a promotion.] Im very happy with my products i bougth one month ago and is very good!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Needs more attention then necessary
on June 28, 2019
Posted by: JohnBK
[This review was collected as part of a promotion.] Needs more attention then necessary.
Out of balance more times than not.
Have to stop spin and re-balance load.
Out of balance more times than not.
Have to stop spin and re-balance load.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 9, 2019
Hello JohnBK. We would recommend making sure the washer is level. Also, putting similar sized bulky items in the washer together will help the balance. Should you need assistance or like to speak with us in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
GREAT FEATURES
on June 28, 2019
Posted by: EdMari
from Puerto Rico
[This review was collected as part of a promotion.] I made an excellent purchase although I was hesitant in buying a digital washing machine, it has been a month or so and I am happy with my desition!!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
everything I need and it washes very well
on June 28, 2019
Posted by: Dagger
[This review was collected as part of a promotion.] I bought roughly six month ago everything is working fine
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Washer sound
on July 2, 2019
Posted by: Reckyj
from New York
[This review was collected as part of a promotion.] I bought this washer about 2 months ago. It is noisier than I had anticipated.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, July 10, 2019
Hey, Reckyj! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
We understand that your washer is noisy. We recommend making sure that the shipping bolts have been removed and that the unit is leveled firmly on the floor.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
We understand that your washer is noisy. We recommend making sure that the shipping bolts have been removed and that the unit is leveled firmly on the floor.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Clothes not completely clean
on July 6, 2019
Posted by: Davephx001
from Phoenix, Arizona
This machine came with my house when I bought it new. When I used it, my clothes came out smelling bad and were not clean. Granted, my clothes are a bit more soiled than the avaerage, but this should mot matter.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 10, 2019
Hi, Davephx001! We appreciate you taking the time out to share your experience with us. If your clothing is not coming out clean and you are experiencing an odor. You want to ensure that the correct amount of high efficiency detergent is being used for the loads. If your clothing is a bit more soiled than normal, you also want to ensure that you are using the correct washing cycle as instructed in your manual.
When extremely soiled items have been washed, a dirty residue may remain on the tub. You want to ensure that you clean this with a nonabrasive household cleaner and rinse through with water, to prevent it from getting on your clothing items.
If the information provided does not resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
When extremely soiled items have been washed, a dirty residue may remain on the tub. You want to ensure that you clean this with a nonabrasive household cleaner and rinse through with water, to prevent it from getting on your clothing items.
If the information provided does not resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken before first load
on July 12, 2019
Posted by: FlordiaGirl
from Florida
During the first load, the machine did not drain. It took 2 weeks to get fixed (another separate issue). Since it was fixed the machine has worked well and I like it. Based on it not even doing one load before crapping out, I am giving it a fair score (average between good and poor).
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 17, 2019
Hello, FlordiaGirl.
Thank you for providing your feedback. We understand your concern regarding your washer. We are happy you are able to enjoy your washer. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for providing your feedback. We understand your concern regarding your washer. We are happy you are able to enjoy your washer. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to use
on July 24, 2019
Posted by: CarSar
Very easy to use and gets the job done! Makes washing fun!
Written by a customer while visiting frigidaire.com