Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,182 Reviews)
Rating breakdown 2,182 reviews
5 Stars
1,340
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
4
Small but good washer
on January 21, 2022
Posted by: Selket
[This review was collected as part of a promotion.] I just got this washer a month ago so I haven't tried all the setting on the washer, but when I do it works great and I can smell my clean clothes when I pull them out. So far I really like this washer! The only issue I find is there is no size button for the clothes. It may have a sensor for water, but I would prefer a button to tell me what size my load is. Other than that, it works great!
Written by a customer while visiting frigidaire.com
Customer Rating
1
After Year had to be replaced
on February 1, 2022
Posted by: Joe913
[This review was collected as part of a promotion.] 1year the washer had to be replaced Was not built ver good
Response from frigidaire.comBy Bianca, Online Outreach Specialist , February 2, 2022
We are not pleased to learn the washer had to be replaced so soon. We are here to help ensure your washer does its best for you. Don't hesitate to reconnect with us if you should need any assistance. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frustrated
on March 31, 2022
Posted by: Pam2197
As in other reviews, the washer wads the clothes in a ball and I have to go in and straighten it out. Secondly, it never gives me enough water for the loads, I have to open the top and push the clothes down into what little water is there to get them wet. These machines are expensive and I thought things would be better than this. I replaced a 22 year old Frigidaire with this one. The water level frustrates me the most as I don't know how to fix that.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, April 1, 2022
Hello Pam2197! Thank you for sharing your experience with us. We can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. Please know we are here to help and appreciate the opportunity to rebuild your confidence. Be on the lookout for an email from us with more information. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed Washer
on April 2, 2022
Posted by: Pg203
[This review was collected as part of a promotion.] Too many button to push just to wash a load of clothes plus we have to look in the manual at least once a week to see what to wash our clothes on. The wash takes entirely too long to wash load of clothes. I am very disappointed with my purchase.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, April 4, 2022
Hello there, Pg203! Thank you for sharing your feedback with us. We regret to hear that your ownership experience thus far has not been satisfactory. We’d like to get more details about the long washer cycle. We've sent an email to you directly, and we look forward to hearing from you soon! -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst washer ever!
on April 28, 2022
Posted by: Frigidairesucks1134
This is the worst washing machine I have ever used. It does this ridiculous spinning at the beginning of the cycle. This serves to bunch your laundry on one side of the washer. Once it reaches the final spin it resets itself to 22 minutes then repeats over and over again. I finally have to remove the wet clothes and wring them by hand. Save yourself a lot of aggravation and buy a good reliable washer. This one is a waste of money.
Response from frigidaire.comBy Kailey, Online Outreach Specialist , April 29, 2022
Your feedback is valuable to us and we appreciate you sharing your experience. We would like to know more so that we can work toward a solution. Please reach out Customer Care team either by phone at 800-374-4432 or with the convenience of Live Chat on www.frigidaire.com. We look forward to hearing form you. - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after 60 days
on April 30, 2022
Posted by: aggravated123
[This review was collected as part of a promotion.] My washing machine went out after only 60 days, the agitator and the clutch are bad.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 2, 2022
We apologize that this has been your experience with your washer and thank you for bringing it to our attention.
We understand how important it it to have a working washer and it appears a technician is in the process of resolving your concerns.
In the event they are unable to do so, or you experience any other matters, please reconnect with us by phone or via Live Chat, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
We understand how important it it to have a working washer and it appears a technician is in the process of resolving your concerns.
In the event they are unable to do so, or you experience any other matters, please reconnect with us by phone or via Live Chat, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Starting Machine Cycle
on June 10, 2022
Posted by: TashMtz
Was not my first choice of washer. When you start any cycle, the agitator just starts well agitating and it shifts the clothes and unbalances the load. I'm not sure why the agitator spins first. So now I have to start the cycle (without clothes) and wait until the water starts and the agitator stops its spin of power. It's annoying but I am happy with how the washer works MINUS that issue. I have tried to identify why it does and if it can be stopped.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on August 29, 2022
Posted by: Lynn4915
Washer is less than 2 years old and has started leaking
Repairman says it needs a new laundry soap dispenser
It's on backorder with no eta
Have to cover floor with towels to do laundry
Repairman says it needs a new laundry soap dispenser
It's on backorder with no eta
Have to cover floor with towels to do laundry
Response from frigidaire.comBy Online Outreach Specialist, August 30, 2022
Oh no, lynn4915! We’re saddened to learn about your recent experiences with the washer and the service received. This is not the experience we want for any of our consumers. We’ve reached out through email to gather more information. We look forward to hearing from your real soon. -Chris
Written by a customer while visiting frigidaire.com