Customer reviews from philips.com
Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Average customer rating
4.7
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
105
4 Stars
14
3 Stars
1
2 Stars
1
1 Star
5
96%of customers recommend this product.
(
107 out of
111)
Customer Reviews for Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Posted by: meowzart
from Alberta
Gender:Female
Verified Purchase:Yes
Glad I upgraded to this brush. It is way more powerful and effective than my old one
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Michael E
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice improvements over ny last Sonicare. Battery life lasts. Good multispeed optios
Written by a customer while visiting philips.com
Posted by: Cracker Jack 10
from View Park, CA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this toothbrush. I really love the synch with my phone to let me know how I’m brushing and it keeps me on track with my oral health.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
My favorite is the blue tooth communication.
on January 14, 2026
Posted by: The Cleaner
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Why? Because I am very pleased with the unit. I enjoy it so much that I bought another one as well for my grandson, and he enjoys it as well. All my dentist visits have been great. The dentist always tells me that he wishes all the patients were this easy.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: BruceNB
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have been using Philips toothbrushes for 15+ years now and have been very pleased with each one we bought. Great feeling after every use.
Written by a customer while visiting philips.com
Posted by: camden56
from Camden SC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used several Phillips toothbrushes over the year, Made the mistake of buying another brand one time. This is the best Phillips yet. My dentist is always amazed at the condition of my gums and teeth as I am almost 80.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Kiss mar
Verified Purchase:Yes
Yeah, I never buy this toothbrush again it’s garbage it drifts out between strong and weak all the time no good
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, October 9, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Harvest70
from Harvest AL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Prefer previous unit that only needed one button and had a Sensitive setting. The new more expensive unit doesn't seem any better with its extra button and different settings. I am using a sensitive head so hope that is enough to keep my gums from receding.
Written by a customer while visiting philips.com