Customer reviews from philips.com
Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Average customer rating
4.7
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
105
4 Stars
14
3 Stars
1
2 Stars
1
1 Star
5
96%of customers recommend this product.
(
107 out of
111)
Customer Reviews for Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Posted by: KellyInYYC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the adjustable intensity and clean settings. This replaces my previous DiamondClean toothbrush that lasted 26 months so I hope this new one last longer. Only complaint is the case is slick, I need to moisten my hand to grip it when using so It doesn't slip out of my hand (my old DiamondClean toothbrush had the same issue).
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ZgiZgi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the toothbrush but the button to turn it on is starting to do the same thing that my last one did. It is depressed on one side and I’m afraid that it does what my old one did where I had great difficulty turning it on. This is my 3rd Philips toothbrush and I am disappointed that they only last 2-2.5 years especially for the high cost of each.
Written by a customer while visiting philips.com
Posted by: Jmjb1864
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great brush short battery life. Looks good, work well, very short battery life
Written by a customer while visiting philips.com
Customer Rating
1
on April 13, 2026
Posted by: ToothbushReviewer
Original and replacement broke within 26months of purchase. The part securing the
I had one break after 13months. The replacement just broke. Two year warranty ended 2 months ago. Both broke the same way. the metal part that connects to the brush got very loose.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, April 14, 2026
Hello there.
Thank you for taking the time to share your experience with us. We’re very sorry to hear that both the original toothbrush and the replacement developed the same issue with the metal connector becoming loose. We understand how frustrating this must be — especially when it happened just outside the warranty period and after you’ve already gone through a replacement.
This certainly isn’t the durability we aim to deliver, and we appreciate you bringing this to our attention. Feel free to reach out to us directly via Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback — it’s important to us, and we’re here to help.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your experience with us. We’re very sorry to hear that both the original toothbrush and the replacement developed the same issue with the metal connector becoming loose. We understand how frustrating this must be — especially when it happened just outside the warranty period and after you’ve already gone through a replacement.
This certainly isn’t the durability we aim to deliver, and we appreciate you bringing this to our attention. Feel free to reach out to us directly via Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback — it’s important to us, and we’re here to help.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
on April 2, 2026
Posted by: sweetbabyjesus
Gender:Female
pin came out of toothbrush and lodged itself into the brush when i went to change it out. very expensive to replace and just outside of my warranty so my only option is to buy a new toothbrush
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, April 3, 2026
Hello,
Thank you for taking the time to share your experience with us. We’re sorry to hear about what happened when you tried to change the brush head that’s certainly not something we want any of our customers to experience, and we understand how frustrating it is, especially with the timing just outside your warranty period.
Feel free reaching out to us directly through Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also contact us via our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for bringing this to our attention — we’re here to help.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your experience with us. We’re sorry to hear about what happened when you tried to change the brush head that’s certainly not something we want any of our customers to experience, and we understand how frustrating it is, especially with the timing just outside your warranty period.
Feel free reaching out to us directly through Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also contact us via our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for bringing this to our attention — we’re here to help.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Daisypoppy
Verified Purchase:Yes
Comfortable to hold, easy setting and cleans my teeth wonderfuly
Written by a customer while visiting philips.com
Customer Rating
1
Effective cleaning, as loud a a coffee grinder.
on March 2, 2026
Posted by: jfrenaud
Gender:Male
Verified Purchase:Yes
Was initially very satisfied of the product, but after about a year of usage, the toothbrush is now making huge and unpleasant noises whenever running. It still cleans, but while waking up the household (ok, a bit exagerated, but close to the truth).
I wanted a premium experience. With the brush and the replacement heads, I ended up only having a premium price tag. Would neither recommend or buy again.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, March 2, 2026
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Brusher2025
Verified Purchase:Yes
I really love the ease and comfort when using this brush.
Written by a customer while visiting philips.com