Customer reviews from blackstoneproducts.com
Blackstone - E-Series 22 In. 2-Burner Electric Countertop Indoor or Outdoor Griddle - Black
Average customer rating
4.4
(1,112 Reviews)
Rating breakdown 1,112 reviews
5 Stars
763
4 Stars
193
3 Stars
60
2 Stars
42
1 Star
54
63%of customers recommend this product.
(
123 out of
194)
Customer Reviews for Blackstone - E-Series 22 In. 2-Burner Electric Countertop Indoor or Outdoor Griddle - Black
Customer Rating
1
Feels like I've been defrauded
on August 4, 2023
Posted by: mike
- Cooking surface is extremely thin, cannot hold heat. 2 eggs will completely cool the cooking surface.
- Never gets remotely close to advertised temp (highest surface with 500* setting and no food was 325* F) Cannot brown meat only gently boil, cannot cook more than 2 eggs at a time, cannot fry bacon.
- Never gets remotely close to advertised temp (highest surface with 500* setting and no food was 325* F) Cannot brown meat only gently boil, cannot cook more than 2 eggs at a time, cannot fry bacon.
There is something seriously flawed with the design of this griddle. The thin cooking surface just doesn't work, it's unable to hold any heat. This griddle isn't capable of cooking a small amount of food, let alone the advertised amount. I feel like Blackstone took my money, gave me a complete piece of junk, and then won't let me return it.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Posted by: jkeith
from GA
Gender:Male
Verified Purchase:Yes
The fit and finish on this grill is great, but it has one major flaw. It will not hold temp - not even close. I set it to max temp (500 degrees F) and it will reach that without any food on the griddle, but as soon as food is put on the griddle surface the temp drops drastically (between 250-350 depending on where you gauge the temp on the griddle surface) and it will not rebound. It hovers around that temp throughout the cook. I am highly disappointed. Every other Blackstone grill I have is above average and does a great job - this one, however, is a miss.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Ceramic Coating wears after a few months
on February 23, 2022
Posted by: skot0123
from Gloucester, Virginia
Gender:Male
I bought my 17" on April 19, 2021 and the ceramic coating is already wearing off. I spoke with several others users in the Blackstone group with the exact same issue. They work ok but for 10 months of use before everything starts sticking it isn't worth it to me
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Posted by: Don D
from NJ
Gender:Male
Verified Purchase:Yes
Wish I could go 5 stars, I really wanted to love this electric griddle. The non stick surface is great, the overall light weight of the unit is nice. The griddle temp needs some tweaking, even after pre heat and food added, it looses a lot of heat and typically doesn’t recover before the food is eventually cooked. I’ve pre heated in highest setting, added bacon and you looses 50% of your heat immediately and it never recovers as your bacon “steams”. I think breakfast is about all it can handle unfortunately.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Posted by: Anonymous
from Greenville, SC
Gender:Female
Verified Purchase:Yes
Perfect size to cook one meal at the same time. I love the fact it's electric as I want to use it on my back patio and don't want to do gas. It heats up nicely and cooks evenly. My stove top now has dust on it. :)
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Love it but ….
on July 14, 2021
Posted by: 22
from Mi
Gender:Male
Love everything about it but the temperature drop when you put stuff on it and it has a very hard time to get back to the temperature if it ever does
Written by a customer while visiting blackstoneproducts.com
Posted by: Mike P
from Florida
Gender:Male
Verified Purchase:Yes
It is a nice style but substance is a little off. When cooking anything solid like hamburgers, chicken or steak it loses it heat strength immediately upon putting items on griddle. Example I put it on high heat once it obtains it i put food on and it cools down too much to put a sear on any type of meat. I would say this is good for cooking breakfast type stuff eggs, french toast, fried rice etc. But a big let down when cooking anything with more substance.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Awesome griddle, but didn't last long
on November 21, 2024
Posted by: jansell84
from Outer Banks, NC
Gender:Male
First off let me just say I love this griddle. I've cooked on this thing quite a bit for the past 2 years, and with a family of 6 to feed it makes life so much easier and cooking times so much quicker. It's not without its issues, though. The grease port is massive on this and unless you buy a grease gate a lot of food will end up sliding out the back and into the drip tray. The non-stick surface pretty easily gets gunked up and you'll soon have a permanent brown burnt looking area on it. The lid collects condensation and drips it all over the floor, and the plug is in just the right place for that condensation to drip on it as well and potentially cause electrical issues, which may unfortunately be what has now happened to mine. After 2 years mine now cuts off every few minutes. The display blacks out, everything powers down, and it comes back on after about 1 minute forcing me to have to reset the temperature controls. Then the cycle continues throughout my cook. I'd love to give this a 4 or 5 star rating because as I said, I really love it. Makes cooking for the family a joy, but the flaws can't be totally overlooked. And 2 years hardly qualifies as durable for something a this price point, especially considering how well I've cared for it.
I would recommend this to a friend!
Response from blackstoneproducts.comBy Customer Support, February 20, 2025
Thank you for leaving us a review! We are sorry to hear that your e-series has been having issues with power.
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com