Customer reviews from blackstoneproducts.com
Blackstone - E-Series 22 In. 2-Burner Electric Countertop Indoor or Outdoor Griddle - Black
Average customer rating
4.4
(1,336 Reviews)
Rating breakdown 1,336 reviews
5 Stars
920
4 Stars
228
3 Stars
80
2 Stars
48
1 Star
60
62%of customers recommend this product.
(
124 out of
199)
Customer Reviews for Blackstone - E-Series 22 In. 2-Burner Electric Countertop Indoor or Outdoor Griddle - Black
Customer Rating
1
E series
on September 29, 2024
Posted by: Greg
from Texas
Gender:Male
What a piece of crap. The cooking surface is too thin. It warps when heated, causing all the cooking oil to run off to the edges. All the food also slides off to sides
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, December 18, 2024
Thank you for leaving a review, we appreciate your feedback. We are always looking for ways to improve our product and our processes. Our E-series units are designed to have a slight dome in the cooking surface. This design helps provide structure and stability to the griddle plate when it is first heated. However, if you feel that your unit has a more significant crowning, please attach some photos and we would be happy to review them for you. Email us at support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
It's Bussin'!
on January 2, 2025
Posted by: TheEmersons
from St. Charles, MO
Gender:Female
Since gifting this to my husband on Christmas, he's used it 4-6 times in the past week! Having a grill indoor is perfect for us. He hates the cold and will usually opt for meals that don't require it. I really liked the idea of the BlackStone Grill, but knew it wouldn't get it use if he had to go outside. We can just set this thing on the stove top and cook where we normally would.
He even got creative on New Years. He wanted to steam crab legs so instead of freezing his butt off on the back patio or stinking up the house, he just set this up in the garage. Delicious seafood without the lingering smell!! YES PLEASE!
He does the cooking and has said multiple times he LOVES it and it's Perfect for him.
I do the cleaning and it's SO easy to clean! The lid and grill tray can be disassembled easily if you want to scrub in the sink, but usually we can just wipe it down without having to disassemble. Plus the drip tray does it's job and is easy to clean out.
Be sure you have storage space for this large appliance. Luckily we have a large kitching and it fits in the large drawer under our stove.
I did go ahead and purchase the cover/carrying case and have a feeling we'll get some use out of taking this on future trips. We're not much for camping, but if we were, this would be phenomnal to have! It'd take up space, but you can't beat a portable stove like this!
Looking forward to many more tasty, and likely more healthy meals with this new discovery!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Not worked from the beginning
on January 30, 2025
Posted by: Jason F
Every time I try to turn on and warm up the grill it warms to about 200 degrees and then shuts off automatically.
Response from blackstoneproducts.comBy Customer Support, Customer Support, February 1, 2025
Thank you for this review! We apologize for this situation. We see you have already worked with an agent to get this resolved. If you need any further assistance, please reach back out.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Alright
on March 9, 2025
Posted by: Giovanni D
The grill doesn’t not work and turns off when you use both burners. Also the lid doesnt stay on when you open it
Response from blackstoneproducts.comBy Customer Support, April 7, 2025
Thank you for leaving us a review! We are sorry to hear that you are having issues with your griddle. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Power draw is wonky
on March 16, 2025
Posted by: Andrew B
Randomly shuts itself off when running on 450+ and will not turn on for 30+ seconds. Definitely an internal issue with the griddle.
Response from blackstoneproducts.comBy Customer Support, April 3, 2025
Thank you for leaving a review! We appreciate you pointing this out and apologize for the internal issues with your electric griddle. This definitely should not be happening!
It looks like you worked with our team over email and we were able to get this resolved. If you need anything further, please let us know!
It looks like you worked with our team over email and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
good in theory
on March 27, 2025
Posted by: Tay34
from Phoenix, AZ
Gender:Female
I bought this for my boyfriend as a christmas gift, we were so excited to bust this bad boy open and cook on it because we live in an apartment, so we can't have the propane one!! unfortunately with every chance we've given it, it has disappointed us... no matter what we cook on it, it does nottt want to stay up to temp. we have tried eggs, bacon, smash burgers, pancakes... and it all sucked!!! it's just the two of us so it's not like we cook a lot at a time.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, April 2, 2025
Thank you for taking the time to leave a review. We are so sorry that your unit is not staying up to temperature. This is something that we can help you with, but we were not able to find an email for you in our system. Please email us at support@blackstoneproducts.com, and we will be happy to assist you in this!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Auto shut off - makes for a negative cooling exper
on March 31, 2025
Posted by: Jenny
from Saint Paul, MN
We were so excited to use our new electric Blackstone but half way through cooking, it auto shut off and when it turned back on we would have to reset the temp. This makes for longer cook times and a burden while cooking. Is there any fix to this issue?
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, April 1, 2025
Thank you for taking the time to leave a review. We apologize that your unit keeps shutting off this is something we can assist you with. We couldn't find any emails from you in our customer support system. Don't hesitate to get in touch with us by sending an email with any applicable descriptions or photos to support@blackstoneproducts.com. We hope to hear from you soon!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Uneven heating
on April 1, 2025
Posted by: Crystal W
Just purchased this griddle because I thought it would be a great addition and BlackStone is supposed to have great products. I have to say though, I have been quite disappointed with this griddle that I had such high expectations of. My griddle does not heat evenly. Only the top middle sections on each side come to temperature enough to actually cook my food. The sides, bottom and parts of the top only get warm, never hot enough to actually cook anything. Also, the way the cooktop slopes causes oil to immediately run to the bottom. I was so excited and now that excitement has been extinguished.
Response from blackstoneproducts.comBy Customer Support, April 17, 2025
Hello, and thank you for leaving a review! It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com