Customer reviews from blackstoneproducts.com
Blackstone - E-Series 22 In. 2-Burner Electric Countertop Indoor or Outdoor Griddle - Black
Average customer rating
4.4
(1,112 Reviews)
Rating breakdown 1,112 reviews
5 Stars
763
4 Stars
193
3 Stars
60
2 Stars
42
1 Star
54
63%of customers recommend this product.
(
123 out of
194)
Customer Reviews for Blackstone - E-Series 22 In. 2-Burner Electric Countertop Indoor or Outdoor Griddle - Black
Customer Rating
1
Would have given negative stars if possible
on August 11, 2024
Posted by: Kj76
from Central Illinois
Gender:Male
I bought this e series hoping it would have been better than the large propane garbage model I bought years earlier. To my delight blackstone didn't let me down. The e series not only is a piece of junk it surpassed the propane one I had. Absolutely no testing could have gone into this griddle. The griddle pan is higher in the middle which I get is to allow excess oil, etc to drain off and out the back, but so doesn't whatever else you put on it. I Crack an egg on it and watch it go to a corner or out the grease drain, pour pancake batter on and watch it deform as it runs across the griddle. Temperature and pour rate doesn't really matter as I have tried numerous times to find a happy medium but the pan is just poorly designed. Should have just been flat with the front elevated slightly. Griddle just got scrapped this morning (as did the previous griddle) after wasting 3 eggs. Will never buy another blackstone product. Absolutely garbage products
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, December 20, 2024
Thank you for this review! We apologize that the experience with our units has not been the best. Our newest electric griddles are designed to have a slight dome in the cooking surface. It helps provide the structure and will flatten out once it is used and cooled. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Was great until it wasn't.
on August 25, 2024
Posted by: JEM64
from Sevierville, TN
Gender:Female
I purchased this grill almost 2 years ago. Right before I fell ill and wasn't able to use it. It's literally only been used 4 times and the left side no longer works. While unused it was kept on the blackstone stand we purchased for it, under a covered porch and under the blackstone cover. I am SO disappointed! I've just been able to start using it and loved it but wow... I expected a lot more than a few uses prior to it going bad.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, January 8, 2025
Thank you for this review! We apologize that the left side of your unit no longer works. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
E series
on September 29, 2024
Posted by: Greg
from Texas
Gender:Male
What a piece of crap. The cooking surface is too thin. It warps when heated, causing all the cooking oil to run off to the edges. All the food also slides off to sides
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, December 18, 2024
Thank you for leaving a review, we appreciate your feedback. We are always looking for ways to improve our product and our processes. Our E-series units are designed to have a slight dome in the cooking surface. This design helps provide structure and stability to the griddle plate when it is first heated. However, if you feel that your unit has a more significant crowning, please attach some photos and we would be happy to review them for you. Email us at support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
It's Bussin'!
on January 2, 2025
Posted by: TheEmersons
from St. Charles, MO
Gender:Female
Since gifting this to my husband on Christmas, he's used it 4-6 times in the past week! Having a grill indoor is perfect for us. He hates the cold and will usually opt for meals that don't require it. I really liked the idea of the BlackStone Grill, but knew it wouldn't get it use if he had to go outside. We can just set this thing on the stove top and cook where we normally would.
He even got creative on New Years. He wanted to steam crab legs so instead of freezing his butt off on the back patio or stinking up the house, he just set this up in the garage. Delicious seafood without the lingering smell!! YES PLEASE!
He does the cooking and has said multiple times he LOVES it and it's Perfect for him.
I do the cleaning and it's SO easy to clean! The lid and grill tray can be disassembled easily if you want to scrub in the sink, but usually we can just wipe it down without having to disassemble. Plus the drip tray does it's job and is easy to clean out.
Be sure you have storage space for this large appliance. Luckily we have a large kitching and it fits in the large drawer under our stove.
I did go ahead and purchase the cover/carrying case and have a feeling we'll get some use out of taking this on future trips. We're not much for camping, but if we were, this would be phenomnal to have! It'd take up space, but you can't beat a portable stove like this!
Looking forward to many more tasty, and likely more healthy meals with this new discovery!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
good in theory
on March 27, 2025
Posted by: Tay34
from Phoenix, AZ
Gender:Female
I bought this for my boyfriend as a christmas gift, we were so excited to bust this bad boy open and cook on it because we live in an apartment, so we can't have the propane one!! unfortunately with every chance we've given it, it has disappointed us... no matter what we cook on it, it does nottt want to stay up to temp. we have tried eggs, bacon, smash burgers, pancakes... and it all sucked!!! it's just the two of us so it's not like we cook a lot at a time.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, April 2, 2025
Thank you for taking the time to leave a review. We are so sorry that your unit is not staying up to temperature. This is something that we can help you with, but we were not able to find an email for you in our system. Please email us at support@blackstoneproducts.com, and we will be happy to assist you in this!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Auto shut off - makes for a negative cooling exper
on March 31, 2025
Posted by: Jenny
from Saint Paul, MN
We were so excited to use our new electric Blackstone but half way through cooking, it auto shut off and when it turned back on we would have to reset the temp. This makes for longer cook times and a burden while cooking. Is there any fix to this issue?
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, April 1, 2025
Thank you for taking the time to leave a review. We apologize that your unit keeps shutting off this is something we can assist you with. We couldn't find any emails from you in our customer support system. Don't hesitate to get in touch with us by sending an email with any applicable descriptions or photos to support@blackstoneproducts.com. We hope to hear from you soon!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Just bought Yesterday/cooked on today
on May 18, 2025
Posted by: P. J.
from Lake Ozark, MO
Gender:Male
Bought because condo association banned all grills except electric. Cooked scrambled eggs & bacon this morning. Worked great. Extremely easy cleanup. Watched a couple YouTube videos so I knew the sides of the griddle would be cooler than the middle. Had to watch the eggs as they wanted to go directly to the grease pan, but knew about that too.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Doesn't get hot enough to sear a hamburger
on May 27, 2025
Posted by: David
from Clearwater Beach, FL
Gender:Male
I recently purchased this product and had high hopes but unfortunately, it doesn't get hot enough to sear a hamburger or hotdog. We just tried it out for Memorial Day and we tried to cook four burgers and four dogs. It didn't work.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, September 15, 2025
Thank you for this review! We apologize for this situation. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com