Customer reviews from blackstoneproducts.com
Blackstone - Original 36 In. 4-Burner Outdoor Griddle with Foldable Side Shelves - Black
Average customer rating
4.6
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
161
4 Stars
40
3 Stars
16
2 Stars
2
1 Star
4
72%of customers recommend this product.
(
13 out of
18)
Customer Reviews for Blackstone - Original 36 In. 4-Burner Outdoor Griddle with Foldable Side Shelves - Black
Customer Rating
5
Mother's Day Gift
on May 17, 2026
Posted by: Amy C
I've been wanting a Blackstone for some time and my boyfriend surprised me for mother's day. I can't wait to get it seasoned and ready to use for the first time!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Pre assembled screws are torqued too tight
on May 15, 2026
Posted by: Matt
from Rhode Island
Gender:Male
Unpacking the grill I noticed numerous scratches on the black powdered finish. Also the front shelf mounting bracket was bent. So packaging is an issue. Mounting screws for the left and right shelves are pre installed in the frame, and torqued to such an extent that it is impossible to loosen them. Additionally they are not stainless steel, possibly zinc coated so they strip very easily. I had to use vice grips to try and loosen them. After 2.5 hours of work, I decided to return the grill
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, May 20, 2026
Thank you for your review. We’re sorry to hear about your experience. A member of our support team has contacted you via email to help resolve this issue. We look forward to your response.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
2 years in and still love it
on May 11, 2026
Posted by: CP
Gender:Male
I've had mine for 2 years! Works for everything, easy to clean and maintain.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
One Year with the Blackstone Griddle — Performance
on May 10, 2026
Posted by: eP
from Michigan
Gender:Male
After a full year of use, my experience with the Blackstone griddle has been characterized more by structural frustration than culinary success. While the brand carries significant market "hype," the build quality and engineering of my specific unit failed to meet the basic requirements of an outdoor cooking station.
Key Issues & Performance Flaws
Structural & Leveling Inconsistencies:
From the initial assembly, the unit suffered from a significant lack of balance. The adjustable feet were insufficient to compensate for what appeared to be a warped chassis or uneven frame construction. To achieve a functional cooking surface, I had to resort to using manual blocks to prop up the base—a workaround that should not be necessary for a product at this price point.
Poor Grease Management:
Because the griddle plate remained uneven despite standard leveling attempts, the integrated grease drainage system was rendered ineffective. Instead of flowing toward the discharge zone, grease pooled in dead spots, creating both a cleaning nightmare and a potential safety hazard.
Subpar Burner Performance:
The flame consistency has been a persistent issue. The burners provide uneven heat distribution, with frequent "blowouts" or weak flame output that suggests poor regulator quality or internal obstructions. It lacks the reliable, high-BTU performance required for professional-grade searing.
Key Issues & Performance Flaws
Structural & Leveling Inconsistencies:
From the initial assembly, the unit suffered from a significant lack of balance. The adjustable feet were insufficient to compensate for what appeared to be a warped chassis or uneven frame construction. To achieve a functional cooking surface, I had to resort to using manual blocks to prop up the base—a workaround that should not be necessary for a product at this price point.
Poor Grease Management:
Because the griddle plate remained uneven despite standard leveling attempts, the integrated grease drainage system was rendered ineffective. Instead of flowing toward the discharge zone, grease pooled in dead spots, creating both a cleaning nightmare and a potential safety hazard.
Subpar Burner Performance:
The flame consistency has been a persistent issue. The burners provide uneven heat distribution, with frequent "blowouts" or weak flame output that suggests poor regulator quality or internal obstructions. It lacks the reliable, high-BTU performance required for professional-grade searing.
Response from blackstoneproducts.comBy Customer Support, May 12, 2026
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Excellent grill!
on May 6, 2026
Posted by: Alissa F
We are so happy we bought one, so many different foods to grill at the same time. So nice to get it all done on one grill.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Just Getting Started
on May 1, 2026
Posted by: Justin G
Item was well packaged and easy to set up! Let's get grilling!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
30s will be full of grilling!
on April 23, 2026
Posted by: Kj N
Got a new one for 30th birthday. Will certainly be used a lot in the years to come!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
on April 20, 2026
Posted by: Funcle Brian
from Milwaukee WI
Gender:Male
I love my unit, but it is not easy to level out. I get pooling in the left rear and its starting to flake up. I'm hoping its just the seasoning and not the sealing material. I am trying to find a replacement griddle, i found one, on this site sat with my phone, but the purchase could not go thru. I found the same listing, but the price is WAY higher and sold out.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com