Customer reviews from blackstoneproducts.com
Blackstone - Original 36 In. 4-Burner Outdoor Griddle with Foldable Side Shelves - Black
Average customer rating
4.6
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
126
4 Stars
32
3 Stars
11
2 Stars
1
1 Star
2
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for Blackstone - Original 36 In. 4-Burner Outdoor Griddle with Foldable Side Shelves - Black
Customer Rating
4
Model 2177
on October 8, 2023
Posted by: Mark
from Wisconsin
Gender:Male
Wife bought for me on fathers day 23, used maybe 6 times and the starter already needs to be replaced. Grill is worth the money but this is very frustrating. Need to order replacement online, stores do not carry
I would recommend this to a friend!
Response from blackstoneproducts.comBy Avery, October 9, 2023
Mark, we are sorry to hear the igniter is having trouble! We have a one-year warranty, so if you email or call in, we can help you get it sorted out. support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Disappointed
on December 2, 2023
Posted by: Kirbyman
from Oklahoma
Gender:Male
Just got the 36” griddle and the igniter will not work. Help!! I was excited to season and get started cooking this weekend.
I would recommend this to a friend!
Response from blackstoneproducts.comBy Avery, January 9, 2024
We are sorry it came with ignition trouble out of the box, it looks like you emailed our team and found an article that helped, and we are glad! If you need further assistance, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Restaurant quality!
on June 15, 2024
Posted by: Twelthfret
from Polk, Pa
Gender:Male
This griddle takes me back 40 years to my 20's when I was a short-order cook. Absolutely love this thing. The whole neighborhood knows when I'm on the Blackstone!!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Model Numbers not an options
on November 15, 2024
Posted by: John N
Couldn’t register my Model #2022 as it’s not an option.
Response from blackstoneproducts.comBy Customer Support, January 16, 2025
Thank you for leaving a review! We're sorry to see the one-star rating. We apologize for the registration page giving you issues with the selection of your model number. We are working on getting it updated. One of our support agents has reached out to you to ensure your unit was registered.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
It’s nice to use
on December 18, 2023
Posted by: Tex
from Nevada
Gender:Female
I am writing this review because I saw someone’s frustration with the igniter. All I got to say is that I was there and I kept looking for days to see what was wrong. Finally figured out it was the battery. Ugh. I just scraped the rust off the griddle. I’m glad I can fix it. At the price point I wish it came with the hard cover or the regular cover.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Natural gas conversion
on May 12, 2024
Posted by: John mark F
This was difficult. Biggest issue was removing screws. I suspect the weight of the griddle bearing down on the screws is what led to strip one of the screws, which I was trying to unscrew manually to avoid stripping! Changing the valves was not a problem, but once completed, reattaching the front plate screws was quite difficult because the top screws had to through 3 different pieces of metal and getting those pieces aligned was hard. On one side I had to give up getting the screw back in. When buying previous gas grills I have not had to make a conversion; I assumed I would just have to attach a different hose for gas. Thank you.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Blackstone review
on May 2, 2024
Posted by: Jacob S
Love it easy to build brand new to using a blackstone can’t wait to use
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Finally upgraded
on June 3, 2024
Posted by: Michael
from Akron Ohio
Gender:Male
We have been loyal blackstone owners since the original model was released. Our original is sitting in the garage heading to a friend's house next month. It is still going strong we have just been wanting to upgrade. Now we have finally done it and yesterday we were hosting a birthday party making 6 full size 16" quesadillas at a time. The Sunday before that we were hosting breakfast for 15. These griddles handle it all. We for one will never go without a blackstone in our outdoor kitchen !
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com