Customer Reviews for Blackstone - Original 36 In. 4-Burner Outdoor Griddle with Foldable Side Shelves - Black
Customer Rating
4
Disappointed
on December 2, 2023
Posted by: Kirbyman
from Oklahoma
Gender:Male
Just got the 36” griddle and the igniter will not work. Help!! I was excited to season and get started cooking this weekend.
I would recommend this to a friend!
Response from blackstoneproducts.comBy Avery, January 9, 2024
We are sorry it came with ignition trouble out of the box, it looks like you emailed our team and found an article that helped, and we are glad! If you need further assistance, please let us know!
Wife bought for me on fathers day 23, used maybe 6 times and the starter already needs to be replaced. Grill is worth the money but this is very frustrating. Need to order replacement online, stores do not carry
I would recommend this to a friend!
Response from blackstoneproducts.comBy Avery, October 9, 2023
Mark, we are sorry to hear the igniter is having trouble! We have a one-year warranty, so if you email or call in, we can help you get it sorted out. support@blackstoneproducts.com.