Customer reviews from Samsung US
Samsung - The Freestyle Battery Base - White
Average customer rating
1.9
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
7
20%of customers recommend this product.
(
1 out of
5)
Customer Reviews for Samsung - The Freestyle Battery Base - White
Customer Rating
1
Great while it lasted.
on August 22, 2023
Posted by: Michael
Like many others, my battery no longer holds a charge as well. I used it for maybe 15-20 hours in the 11 months I had it before it stopped charging. It was great while it worked. Now people are saying its not even covered under warranty? That's a huge disappointment on Samsung's part. They let us down with this one. I expect the same copy and paste troubleshoot instructions response below...
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, August 22, 2023
Michael,
We're very sorry to hear that your Freestyle Battery Base is no longer charging. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
We hope to hear from you!
~ Samsung Specialist
We're very sorry to hear that your Freestyle Battery Base is no longer charging. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
We hope to hear from you!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Average/ gets job done
on June 8, 2024
Posted by: Balla27
[This review was collected as part of a promotion.] This product is average. Don't know much about technology but it works like it should (gets the job done)
Value
3
Response from Samsung USBy Samsung Specialist, June 10, 2024
Balla27,
Thanks for sharing your thoughts on The Freestyle Battery Base. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for sharing your thoughts on The Freestyle Battery Base. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Good until dead
on August 10, 2024
Posted by: Anonymous
from Whittier, CA
Stop working after 8 months.
Not charging, and even if it did, it won't hold charge. Chat with Samsung Care SMS but no help.
Even they don't know how to do a warranty claim from my end. What a bummer!!!
Not charging, and even if it did, it won't hold charge. Chat with Samsung Care SMS but no help.
Even they don't know how to do a warranty claim from my end. What a bummer!!!
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, August 12, 2024
I’m sorry to hear your Freestyle Battery Base is no longer working as expected. We’d like you to check a couple of things to see if we can help resolve this.
1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected.
• The top USB port is designed to connect to The Freestyle & fast-charge external devices.
• The bottom USB port will charge the Battery Base & external devices.
2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord.
3. Check the battery level by pressing the button below the USB ports.
• If one LED indicator blinks, charge the Battery Base.
4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again.
I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected.
• The top USB port is designed to connect to The Freestyle & fast-charge external devices.
• The bottom USB port will charge the Battery Base & external devices.
2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord.
3. Check the battery level by pressing the button below the USB ports.
• If one LED indicator blinks, charge the Battery Base.
4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again.
I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US