Customer reviews from Samsung US
Samsung - The Freestyle Battery Base - White
Average customer rating
1.9
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
7
20%of customers recommend this product.
(
1 out of
5)
Customer Reviews for Samsung - The Freestyle Battery Base - White
Customer Rating
1
The projector works great. The battery not so much
on October 17, 2023
Posted by: DisappointedCustomer
from Frisco, Texas
I used the battery base maybe 6 times within a year. The battery will not hold a charge. Based on all of the negative reviews, Samsung should recall this product and replace it with something that actually works.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, October 17, 2023
I’m sorry to hear your Freestyle Battery Base is no longer holding a charge. We’d like you to check a couple of things to see if we can help resolve this.
1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected.
• The top USB port is designed to connect to The Freestyle & fast-charge external devices.
• The bottom USB port will charge the Battery Base & external devices.
2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord.
3. Check the battery level by pressing the button below the USB ports.
• If one LED indicator blinks, charge the Battery Base.
4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again.
I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected.
• The top USB port is designed to connect to The Freestyle & fast-charge external devices.
• The bottom USB port will charge the Battery Base & external devices.
2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord.
3. Check the battery level by pressing the button below the USB ports.
• If one LED indicator blinks, charge the Battery Base.
4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again.
I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Great, but...
on August 9, 2023
Posted by: MaxnKitty
Battery worked great until it didn't; stopped accepting charge ~18mo and Samsung refuses to provide warranty support.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, August 9, 2023
MaxnKitty,
It's unfortunate to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this:
- Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector.
- Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge.
- Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device.
- Check the charging port for any damage, defects, or obstructions.
- Ensure the cable is properly attached with all contact pins intact.
Please also keep in mind the following usage conditions when using the Battery Base:
- The dedicated battery for The Freestyle can be used for a maximum of 3 hours.
- If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened.
I hope these tips help.
For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
It's unfortunate to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this:
- Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector.
- Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge.
- Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device.
- Check the charging port for any damage, defects, or obstructions.
- Ensure the cable is properly attached with all contact pins intact.
Please also keep in mind the following usage conditions when using the Battery Base:
- The dedicated battery for The Freestyle can be used for a maximum of 3 hours.
- If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened.
I hope these tips help.
For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Freestyle Battery
on February 14, 2023
Posted by: Bmax
the freestyle batter was amazing for the first 24 hours it worked. stopped charging after that. i plan on trying it one more time since i love my freestyle projector. fingers crossed.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 15, 2023
Bmax,
I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this:
- Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector.
- Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge.
- Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device.
- Check the charging port for any damage, defects, or obstructions.
- Ensure the cable is properly attached with all contact pins intact.
Please also keep in mind the following usage conditions when using the Battery Base:
- The dedicated battery for The Freestyle can be used for a maximum of 3 hours.
- If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened.
I hope these tips help.
For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this:
- Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector.
- Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge.
- Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device.
- Check the charging port for any damage, defects, or obstructions.
- Ensure the cable is properly attached with all contact pins intact.
Please also keep in mind the following usage conditions when using the Battery Base:
- The dedicated battery for The Freestyle can be used for a maximum of 3 hours.
- If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened.
I hope these tips help.
For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working
on March 24, 2023
Posted by: Monica
from Florida
Battery stopped charging after a few uses. And yes, I used the correct charger.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, March 27, 2023
Monica,
I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this:
- Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector.
- Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge.
- Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device.
- Check the charging port for any damage, defects, or obstructions.
- Ensure the cable is properly attached with all contact pins intact.
Please also keep in mind the following usage conditions when using the Battery Base:
- The dedicated battery for The Freestyle can be used for a maximum of 3 hours.
- If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened.
I hope these tips help.
For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this:
- Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector.
- Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge.
- Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device.
- Check the charging port for any damage, defects, or obstructions.
- Ensure the cable is properly attached with all contact pins intact.
Please also keep in mind the following usage conditions when using the Battery Base:
- The dedicated battery for The Freestyle can be used for a maximum of 3 hours.
- If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened.
I hope these tips help.
For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped charging after 5-6 uses
on October 14, 2022
Posted by: BKBK
from Omaha, NE
Was cool when it worked, already stopped charging after two months of use which was only 5-6 times.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 14, 2022
BKBK,
I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following, as these may help resolve the issue:
- Make sure you are using the adapter (EP-TA865) that was included with The Freestyle to charge. Other adapters may fit, but might not charge the battery, or may cause damage.
- Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device.
- Check the charging port for any damage, defects, or obstructions.
- Ensure the cable is properly attached with all contact pins intact.
Please also keep in mind the following usage conditions when using the Battery Base:
- The dedicated battery for The Freestyle can be used for a maximum of 3 hours.
- If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened.
If the issue persists, please contact Samsung Support and an agent will gladly assist. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following, as these may help resolve the issue:
- Make sure you are using the adapter (EP-TA865) that was included with The Freestyle to charge. Other adapters may fit, but might not charge the battery, or may cause damage.
- Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device.
- Check the charging port for any damage, defects, or obstructions.
- Ensure the cable is properly attached with all contact pins intact.
Please also keep in mind the following usage conditions when using the Battery Base:
- The dedicated battery for The Freestyle can be used for a maximum of 3 hours.
- If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened.
If the issue persists, please contact Samsung Support and an agent will gladly assist. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Worked great for a few months before no charge
on August 16, 2023
Posted by: ElCh13fo
Same as every low rating here. Worked fine (~2.5 hours) for a few months and now it just completely stopped charging. Contacted support, they 'escalated' it a number of weeks ago and nothing has been heard.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, August 17, 2023
ElCh13fo,
We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a service appointment.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a service appointment.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Freedom for my Freestyle
on August 27, 2022
Posted by: Anonymous
from Miami, Florida
the battery base is a must have! it allows the freedom to take your freestyle and enjoy it on the go. enjoyment for your family and friends at any location you choose.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works just fine!
on July 8, 2023
Posted by: Scrawnyb
[This review was collected as part of a promotion.] I've had no issues with this thing, from buying to setting up; it was perfectly uneventful! That is how I prefer setting things up, so A+ on that front. I recommend. There isn't much else to say; it's working great!
Value
4
Written by a customer while visiting Samsung US