Customer reviews from Samsung US
Samsung - The Freestyle Battery Base - White
Average customer rating
2.9
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
5
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
7
50%of customers recommend this product.
(
4 out of
8)
Customer Reviews for Samsung - The Freestyle Battery Base - White
Customer Rating
5
Tremendous feeatures
on September 18, 2026
Posted by: Sassy
[This review was collected as part of a promotion.] It is very well on charging and compatibility is wonderful all the things u would love to have great battery runtime portability and reliability everyone should have this
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG
on September 15, 2026
Posted by: RDW131522
[This review was collected as part of a promotion.] Amazing product! All my products by Samsung. I highly recommend it for you to use Samsung only! Always a great service!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on April 6, 2026
Posted by: blubug
[This review was collected as part of a promotion.] This is an awesome product. Love everything about it
Written by a customer while visiting Samsung US
Customer Rating
4
Nice
on March 23, 2026
Posted by: Big al
[This review was collected as part of a promotion.] Love it thanks it works very well will buy it again
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, and easy to use
on February 18, 2026
Posted by: Kdawg
[This review was collected as part of a promotion.] Everything was good and I'm very happy,thank you for a great product
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 25, 2025
Posted by: Kaykay
[This review was collected as part of a promotion.] Awesome , happy with purchase.. Samsung is innovative.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good until dead
on August 10, 2024
Posted by: Anonymous
from Whittier, CA
Stop working after 8 months.
Not charging, and even if it did, it won't hold charge. Chat with Samsung Care SMS but no help.
Even they don't know how to do a warranty claim from my end. What a bummer!!!
Not charging, and even if it did, it won't hold charge. Chat with Samsung Care SMS but no help.
Even they don't know how to do a warranty claim from my end. What a bummer!!!
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, August 12, 2024
I’m sorry to hear your Freestyle Battery Base is no longer working as expected. We’d like you to check a couple of things to see if we can help resolve this.
1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected.
• The top USB port is designed to connect to The Freestyle & fast-charge external devices.
• The bottom USB port will charge the Battery Base & external devices.
2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord.
3. Check the battery level by pressing the button below the USB ports.
• If one LED indicator blinks, charge the Battery Base.
4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again.
I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected.
• The top USB port is designed to connect to The Freestyle & fast-charge external devices.
• The bottom USB port will charge the Battery Base & external devices.
2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord.
3. Check the battery level by pressing the button below the USB ports.
• If one LED indicator blinks, charge the Battery Base.
4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again.
I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Average/ gets job done
on June 8, 2024
Posted by: Balla27
[This review was collected as part of a promotion.] This product is average. Don't know much about technology but it works like it should (gets the job done)
Value
3
Response from Samsung USBy Samsung Specialist, June 10, 2024
Balla27,
Thanks for sharing your thoughts on The Freestyle Battery Base. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for sharing your thoughts on The Freestyle Battery Base. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US