Response from ATT.comBy -Eli, AT&T CARE, December 17, 2025
Hey Tyler! Thank you for sharing your feedback! We're glad to hear you enjoyed the sleek and thin design of the iPhone Air. We understand the camera performance didn’t meet your expectations, and we appreciate you taking the time to let us know. We hope you're enjoying your new iPhone 17 and are always working to improve our products based on customer insights like yours.
I really wanted to love this phone, but the camera has been a major letdown for me. Photos often come out blurry, even in good lighting and when holding the phone steady. I’ve tried adjusting settings and cleaning the lens, but the issue persists and makes it frustrating to capture quick everyday moments.
Performance and storage are solid, but for the price, I expected much better camera quality. If photography is important to you, this may not be the best option.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 12, 2026
Hello there, Larizza. We’re really sorry that the camera performance hasn’t met your expectations. Blurry images, even in good lighting, can be incredibly frustrating, and that’s not the kind of experience we want any of our customers to have.
Since this device is manufactured by Apple, they provide a one‑year limited warranty directly through them. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase. If you need assistance locating your invoice or purchase details, please review your original order confirmation email or your purchase history with the retailer. For more information about Apple’s warranty and support process, you can visit Apple’s Service and Support page.
We truly appreciate your feedback and hope Apple is able to resolve this quickly for you. At AT&T, our goal is to help you get the most out of your technology—whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone Air, we’re always here to support you.
Love the size. So easy to carry. Battery is ok but you can always top off. Camera is great for most everyday pictures. It’s an all around great phone and with ATT deals makes even better
I like the light weight and thin appearance. However I traded my batter life for the cuteness of tiny. I disliked it so much that I ended up getting another device. My level of work does not work in sync with that battery life. I had to charge it twice in a days time.