Customer reviews from ATT.com
Apple - iPhone Air 256GB - Sky Blue (Unlocked)
Average customer rating
4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
71
4 Stars
6
3 Stars
7
2 Stars
8
1 Star
15
78%of customers recommend this product.
(
67 out of
86)
Customer Reviews for Apple - iPhone Air 256GB - Sky Blue (Unlocked)
Posted by: Cathy Kronz
Verified Purchase:Yes
Phone is crap… way slower than my old phone
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, November 3, 2025
Thank you for your honest feedback, Cathy. We’re sorry to hear that your experience with the Apple iPhone Air hasn’t met your expectations, especially when it comes to speed. Your satisfaction matters, and we want you to feel confident in your device.
If you’d like, we can share tips to help improve your phone’s performance or review your settings to ensure you’re getting the best experience possible. Your insights help us understand where we can do better, and we appreciate you taking the time to let us know. If you have any questions or need further assistance, we’re here to help!
If you’d like, we can share tips to help improve your phone’s performance or review your settings to ensure you’re getting the best experience possible. Your insights help us understand where we can do better, and we appreciate you taking the time to let us know. If you have any questions or need further assistance, we’re here to help!
Written by a customer while visiting ATT.com
Posted by: Jefke
from NJ
Verified Purchase:Yes
I love this phone. It is very intuitive.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from West Charlton NY
Verified Purchase:Yes
I absolutely love my iPhone 17 Air! I love that it’s not so heavy. I made a great choice. 👍🏼
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: R Grijalva
from Killeen, TX
Verified Purchase:Yes
Have had nothing but problems with this phone. Texts don’t go through. Wishing I never upgraded. Don’t waste the money.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, November 3, 2025
Thank you for sharing your honest feedback. We understand how frustrating it must be to experience ongoing issues with your device, especially after just upgrading. We can imagine how disappointing when something you’ve invested in doesn’t meet your expectations, and we can see why you’d feel this way. Let's work together to get this resolved by troubleshooting or we can also check options so that you will feel confident in your upgrade and have a seamless experience.
Meanwhile, If your iPhone Air is not receiving texts, here are some troubleshooting steps you can take to resolve the issue:
1.Check Messaging Settings: Ensure that iMessage is enabled and that your phone number is set to receive iMessages. Go to Settings > Apps > Messages > iMessage > Send & Receive.
2.Network Connection: Verify that your iPhone is connected to a stable Wi-Fi or cellular network. Restart your device if necessary.
3.Airplane Mode: Toggle Airplane Mode on and off to reset the network connection.
4.Restart iPhone: A simple restart can often fix minor software glitches.
5.Message Filters: Check if messages are categorized in filters. Open the Messages app, tap the back button, and select All Messages to see all messages without filters.
6.Show Messages from All Lines: If you use multiple SIM cards, ensure that messages from all lines are visible.
7.Update iOS: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update.
8.Contact Carrier: If you're still not receiving texts, contact your carrier for assistance.
9.iMessage Activation: If iMessage is not working, try a full iMessage reset by toggling iMessage off and then back on.
10.Reset Network Settings: Corrupted or outdated network settings can cause iMessage activation issues. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
11.Re-authenticate Apple ID: If your Apple ID login was interrupted during an update, iMessage may fail. Sign out of your Apple ID and then sign back in.
12.Check Date and Time: Ensure that Date & Time are set to Automatically.
13.Check for Activation Messages: After toggling iMessage back on, wait for the activation message to disappear.
14.Check for Activation Messages: After toggling iMessage back on, wait for the activation message to disappear.
Meanwhile, If your iPhone Air is not receiving texts, here are some troubleshooting steps you can take to resolve the issue:
1.Check Messaging Settings: Ensure that iMessage is enabled and that your phone number is set to receive iMessages. Go to Settings > Apps > Messages > iMessage > Send & Receive.
2.Network Connection: Verify that your iPhone is connected to a stable Wi-Fi or cellular network. Restart your device if necessary.
3.Airplane Mode: Toggle Airplane Mode on and off to reset the network connection.
4.Restart iPhone: A simple restart can often fix minor software glitches.
5.Message Filters: Check if messages are categorized in filters. Open the Messages app, tap the back button, and select All Messages to see all messages without filters.
6.Show Messages from All Lines: If you use multiple SIM cards, ensure that messages from all lines are visible.
7.Update iOS: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update.
8.Contact Carrier: If you're still not receiving texts, contact your carrier for assistance.
9.iMessage Activation: If iMessage is not working, try a full iMessage reset by toggling iMessage off and then back on.
10.Reset Network Settings: Corrupted or outdated network settings can cause iMessage activation issues. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
11.Re-authenticate Apple ID: If your Apple ID login was interrupted during an update, iMessage may fail. Sign out of your Apple ID and then sign back in.
12.Check Date and Time: Ensure that Date & Time are set to Automatically.
13.Check for Activation Messages: After toggling iMessage back on, wait for the activation message to disappear.
14.Check for Activation Messages: After toggling iMessage back on, wait for the activation message to disappear.
Written by a customer while visiting ATT.com
Posted by: Nana julie
from Laguna Hills, Ca
Verified Purchase:Yes
Very nice phone and lightweight. Does everything that I need it to do
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
Bauhaus & James Bond Cool Factor
on October 20, 2025
Posted by: Bunky7777777
from Hollywood, Florida
I've had my Apple Air, in Black with 1 Terabyte for 3 weeks now. I LOVE this phone. It's already my favorite iPhone of all-time. It checks all the boxes I ever imagined; super thin & light, ultra cool - Bauhaus cool. I don't need all the "Pro Features" of the Pro models. With 1 Terabyte of storage, this beauty will never run out of storage. Well done Apple!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Missouri
Verified Purchase:Yes
It’s thin but not working correctly
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Ftblgrl
from Ca
Verified Purchase:Yes
I am really disappointed by the color, on line it’s pretty almost metallic blue. In person it’s basically flat white. I read all the dimensions but the size and weight aren’t significantly different or better or lighter. The bar in back at the top keeps it from sitting flat on a wireless charger. Camera is great it takes much better photos.
I would recommend this to a friend!
Written by a customer while visiting ATT.com