Customer reviews from ATT.com
Apple - iPhone Air 256GB - Sky Blue (Unlocked)
Average customer rating
4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
71
4 Stars
6
3 Stars
7
2 Stars
8
1 Star
15
78%of customers recommend this product.
(
67 out of
86)
Customer Reviews for Apple - iPhone Air 256GB - Sky Blue (Unlocked)
Customer Rating
5
Perfect form, good function
on November 14, 2025
Posted by: cyan11
This is the phone to go with if you are an aesthetics person and don't need absolute maximum camera prowess.
It feels so good in the hand, and more than anything else I do with my phone, I hold it!
This is the most premium feeling iPhone I've ever had.
We'll see how the battery holds up but as of now it is better than my iPhone 14 Pro. The display is the best on any iPhone yet I'd say, as it's larger than all except the Pro Max while being significantly easier to handle due to the weight.
Written by a customer while visiting ATT.com
Posted by: Travystg76
from fort Lauderdale, fl
Verified Purchase:Yes
I was very unsure about upgrading this time between the air, pro max. having the 15pro max previously. I did not like the heaviness of the 17 PM, halted block on the back for the cameras and awful color. Not even black. I decided to go with the air in blue. Pros and cons. I LOVE the fell, weight, style, speed. It if incredibly comfortable. I don't feel the weight when in my pocket, easy to hold. it is perfect for every day use. And the screen size when going away from pro max is the perfect size. The only con I have is the miss of multiple cameras. It takes great photos. but do miss the wide angle. etc. But overall I highly recommend if you want something different and the feel.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 1, 2025
Hey there, understand that deciding between the iPhone 15 Pro Max model and the iPhone Air can be confusing, especially when you're used to the 15 Pro Max and noticing differences in its weight, style and performance. It’s completely reasonable to be concerned about these factors, and they can see why you were hesitant about the 17 Pro Max. Your focus on comfort, daily usability, and the perfect balance in screen size really makes sense. Choosing the iPhone Air in blue sounds like it was a great fit for your priorities. Many customers appreciate its lightweight design, comfortable feel, and overall performance. It sounds like this model provides exactly the balance you were looking for, ensuring an enjoyable experience every day. We really appreciate the feedback and thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: Dina Sue Jackson
from Texas
Verified Purchase:Yes
Best iPhone Air ever made - light and love the feel of the phone - would highly recommend getting it if you are not looking for a longer battery life and three cameras in the exterior, great look apple!! Can’t wait to see the next generation of the iPhone Air!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mary Tr
from Central Valley, CA
Verified Purchase:Yes
I love this phone. Probably the best Iphobe and I started way back
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Not good
on January 26, 2026
Posted by: 1ash
The speaker is awful. Don’t get it.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Palm Springs, CA
Verified Purchase:Yes
Phone has many glitches and drops service
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 29, 2026
Thanks for telling us about this issue, Jackie.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the iPhone Air isn't working as expected.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
We'd love to help you check what's happening with your service, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
Once submitted, our team will review your case and reach out as soon as possible.
We appreciate your patience and hope we can resolve this quickly for you.
Thank you for being part of AT&T.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the iPhone Air isn't working as expected.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
We'd love to help you check what's happening with your service, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
Once submitted, our team will review your case and reach out as soon as possible.
We appreciate your patience and hope we can resolve this quickly for you.
Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Shester
from North Carolina
Verified Purchase:Yes
Poor battery life. I use my phone for work mostly and the battery drains far too fast compared to other iPhones I’ve had in the past. I got this one thinking the lighter weight would be a perk and it is but I have to charge my phone at least once during a 10 hr shift
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5
Love product
on September 27, 2025
Posted by: Anonymous
from Virginia mn
Best phone I ever purchased, so many have purchased the 17 Pro Max, but don’t realize that most don’t use half he features of that phone or know what they do. This phone gets a lot of backlash, but the battery is awesome. The performance is smooth. Storage is great. Camera is great if you’re not into taking pictures like a photographer i love it no regret here the display is awesome as well.
I would recommend this to a friend!
Written by a customer while visiting ATT.com