Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
29
4 Stars
10
3 Stars
12
2 Stars
20
1 Star
20
44%of customers recommend this product.
(
33 out of
75)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Customer Rating
1
Terrible Design
on February 28, 2023
Posted by: Michael
I had a 2nd gen iPad Pro and the symmetry case for that was great. Not sure who on the design team signed off on the sliding pencil holder for the 3rd gen. I have lost my pencil twice now. The slider just falls apart with the slightest pressure.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 3, 2023
Oh no! We're so sorry to learn about your troubles with the Symmetry Series 360 Elite case. We get how that can be discouraging, especially if you've been a fan of this case in the past. If that pencil tray pops out, you should be able to simply slide it back into place, but we sincerely appreciate this feedback. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Not an improvement over the previous design
on March 21, 2023
Posted by: Rich
Have you ever upgraded your iPad at work and then wished you had just kept your old one. My new iPad was issued with the new OtterBox Symmetry 360 Elite case. The magnets in the cover are very weak and the iPad falls often when touching the screen when standing upright. The pencil tray is exposed on the edge and can get caught when putting the iPad into a backpack or sleeve. Yes the pencil tray can be re installed, but count your self lucky if you realize it in time to not loose your pencil. I wrote this review after reading the previous replies from Otter Box, the best thing the company could do in this case is recall the product and issue re designed cases. The new model is quite a step back in design. If I had personally paid for it, it would have returned it already.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 24, 2023
Hey there, Rich. We're very sorry for any discouragement you may have experienced with the Symmetry Series 360 Elite case for your iPad Pro, especially if you were a fan of this case in the past. We understand that you expect better from your OtterBox. We sincerely appreciate your candid feedback on this product and we'll be sure to pass these comments and concerns along to our design team for you. We'd like to see what we can do to make this right for you though. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to assist you further.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Marvin
Verified Purchase:Yes
Purchased the Otterbox for my new iPad Pro and it’s not nearly as good as earlier versions. The case is not constructed well, the tablet frequently falls when open in the landscape config., the magnets on the cover aren’t strong enough to keep the flap open and the pencil holder is useless. Not quite what I expected for the price. I had two earlier versions of the Otterbox (with the flap) for my older iPad Pro they were great.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 1, 2023
Hey there Marvin. We're sorry to hear about your frustrations with our Symmetry Series 360 Elite case. This sounds like a very unusual situation, and we would love to see what we can do to help. Give our friendly Otters a quick call at 1-855-688-7269 and they will be happy to get you taken care of.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: dunkin
Verified Purchase:Yes
Great, sturdy case. Stylish and sleek. Would definitely buy again
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Awesome case. Protective and functional. Neat how the Apple Pencil has access to charging and the that access slides closed
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The way the unit is formed it protects the iPad very well. I like the orange color I purchased as it helps me find where I put the iPad down last.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John S
Verified Purchase:Yes
Looks good and fits well but the pencil tray pull-out fell apart on day two and can’t be securely reattached.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 9, 2023
Hey there, John! Thanks so much for taking the time to share your experience with the Symmetry Series 360 Elite case for your iPad Pro 11-inch (3rd gen) with us. We're happy to hear you've been a fan of this case despite your minor concerns. If that pencil tray pops out on you, you should be able to simply slide it back into place. If that problem persists though, please give our CS team a ring at 1-855-688-7269 and they'll be able to help find the best possible solution for you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Carol
Verified Purchase:Yes
This is my second otterbox. This one does not protect my iPad as as the first. When I removed the case after 3 years, my iPad looked like new. This one protects somewhat but not to the degree of the first so I am a bit disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 5, 2023
Hey there Carol! We're sorry to hear about your disappointment in our Symmetry Series 360 Elite case. We are always looking for ways to improve our cases, so we really appreciate this feedback. We will be sure to pass it along for you. In the meantime, if there is anything else that we can help with, give us a ring at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com