Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
29
4 Stars
10
3 Stars
12
2 Stars
20
1 Star
20
44%of customers recommend this product.
(
33 out of
75)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Customer Rating
3
Bought through Apple - pencil holder is a pain
on February 5, 2023
Posted by: Birdflier
I bought this through Apple, The basic casing does a good protection of the ipad, but the closure/ apple pencil folder has very fragile clips - they’re plastic holders to slide out of the basic housing - 3 out of the 4 have come unclipped leavingbthis fixturevwaving in the breeze - making it very irritating.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 9, 2023
While we are happy to hear that you're happy with the protection that this product is providing, we are sad to hear the Apple Pencil storage feature missed the mark.
It sounds to us like you're in need of a replacement case, that we are certain will resolve this issue. Give us a ring at 1-855-688-7269 and we would be happy to help with this.
Cheers,
OtterBox Customer Service Support
It sounds to us like you're in need of a replacement case, that we are certain will resolve this issue. Give us a ring at 1-855-688-7269 and we would be happy to help with this.
Cheers,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
3
great case...horrible folio
on February 6, 2023
Posted by: ethanmr
For protection, this case is a must-purchase! I wish it had the option to remove the flimsy folio that is too strong that opening the case requires fingernails but is so magnetically weak it can never hold shape when trying to display something.
Response from otterbox.comBy OtterBox, Customer Service Support, February 10, 2023
Hi there! Thank you so much for taking the time to share your thoughts on this Symmetry Series 360 Elite case with us. We're very happy to hear you're a big fan of the protection offered by this case. We understand how important your devices are to you, so this is what we love to hear. As far as those magnets go, we get that it can be a bit disappointing when those magnets aren't holding strong or working as intended. We'll be sure to pass your feedback along to our design team for you though. Please don't hesitate to give our Otters a ring at 1-855-688-7269 with any questions or if we can be of any assistance at all.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Poor Quality
on March 6, 2023
Posted by: Kim011
Pleased with how the case protects my iPad. However, after only a few weeks of light use, I am already seeing some wear on one of the inside corners of the front cover. The pen storage feature is nice, but needs to stronger so that it doesn't fall off so easily. What is most frustrating is that, when using my iPad at an angle, the case collapses at the slightest touch. Not the quality I was expecting for the price or from OtterBox!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 8, 2023
We are pumped to hear that you are pleased with the protection that our Symmetry Series 360 Elite! We're sorry to hear that there have been some complications though. These all sound very unusual, and we are certain that a replacement case will help remedy these issues. Just give us a ring at 1-855-688-7269 and we would be happy to help.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst product ever
on September 23, 2023
Posted by: Mary
In less than a year the edges started separating and now it is hardly the case I purchased. High price for a piece of junk. Very disappointing.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We apologize that you have experienced an issue with your Symmetry Series 360 Elite case separating. We have a great warranty and we would be happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
on December 16, 2023
Posted by: Nova
Very disappointed in this purchase. I’ve only had it about two weeks and already the part that holds the pencil on has broken off and does not stay attached. I have always had the fender cases for my other phones and iPads, and have been extremely pleased but this symmetry series is not worth the money.
Response from otterbox.comBy Customer Service, December 18, 2023
Hello, Nova! We are so sorry to hear that the pencil holder portion of the product has broken. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: JLSTL
Verified Purchase:Yes
The pencil holder broke off within the first week!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 29, 2024
Hello! We are so sorry to hear you experienced an issue with the pencil holder portion of your case. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Terrible
on June 1, 2021
Posted by: Steve
Case fits iPad well but front cover is very difficult to open. Returning case to Apple.
Response from otterbox.comBy OtterBox , Customer Service Team, June 3, 2021
Hey, Steve!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about opening that case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed that you're returning your OtterBox, but we hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about opening that case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed that you're returning your OtterBox, but we hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Go back to the original design
on November 14, 2022
Posted by: IJustWantAGoodCase
I have the original version of this for my old iPad Pro. It is the best case I have found for the iPad/pencil combo. The flap closes securely, and fits around the pencil. The second version, which has the camera cutout to fit the newer IPads doesn’t have a secure flap closure. It just flips open when the pencil is charging and won’t stay in place. And now this new one doesn’t have any closure at all. Please bring back the original design (1st gen) but with cutouts to accommodate the new iPad pro’s camera and speakers.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com