Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Average customer rating
3.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
32
4 Stars
7
3 Stars
14
2 Stars
15
1 Star
21
44%of customers recommend this product.
(
31 out of
70)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Customer Rating
5
Can’t live without it!!
on June 26, 2022
Posted by: Brett
from New Orleans
Gender:Male
[This review was collected as part of a promotion.] So when my son was born my iPad pro became the distraction of choice when we brought him to restaurants. That problem was not being able to stand up the iPad. And of course the kiddo dropping it on the ground to waste 1k. So this one case solves both problems. On top of that when my daughter was born I had to fork up my other iPad so having a pink and blue iPad case solves the last problem perfectly too!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great ipad case
on June 29, 2022
Posted by: aestrotter
from Baton Rouge, LA
Gender:Female
[This review was collected as part of a promotion.] This OtterBox case for iPad Pro is a great protector for your iPad. It's slim design works great because it doesn't add any additional bulk or weight to your existing iPad. The color options are nice as well. I would definitely recommend this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Best iPad cover
on June 29, 2022
Posted by: Thelord323
from California
Gender:Male
[This review was collected as part of a promotion.] I bought this product cause the color is amazing. It fits perfect and I love the case. It covers the whole tablet. I love otter box product cause I know they are build to last. I recommend it to anyone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Very sturdy, beautiful material choice
on July 3, 2022
Posted by: Sabrina
from Boca Raton, FL
Gender:Female
[This review was collected as part of a promotion.] Love this. Fits the iPads wonderfully and provides the protection I desperately need with a child and travel on the horizon. I love the trusted name of otter box and it totally lives up to expectations. It is sturdy and the material they chose is really nice to touch. Happy I got this to protect my investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: David
Verified Purchase:Yes
El producto aun no ha sido entregado y sigo en la espera del mismo.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2
Decent Protection Unusable in Upright Position
on December 13, 2022
Posted by: jgon
Build quality is good. Provides adequate protection. Magnetic closure when in upright position does not work. Even the lightest tap when sitting upright will cause it to fall backwards. Returning to store after two very frustrating days of use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2022
It's nice to know you don't have any overreaching concerns about the build quality of the Symmetry Series 360 Elite case, though we were sorry to hear about the struggles with the front folio staying closed.
We suspect that you've already had the chance to return the item to the store like you mentioned, but if not, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get you set up with a brand-new warranty replacement, which we trust will give you no such trouble going forward.
Happy Holiday Season,
OtterBox Customer Support
We suspect that you've already had the chance to return the item to the store like you mentioned, but if not, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get you set up with a brand-new warranty replacement, which we trust will give you no such trouble going forward.
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Pencil Holder Is The Weak Link
on January 2, 2023
Posted by: DS58
I bought this case specifically for the pencil holder design, and couldn't be more disappointed with how flimsy it is, definitely not what I expected from Otterbox. If you look at it the wrong way, or worse, actually breathe on it, the pencil holder will fall off. I like the clear backside, and the screen cover is great(although using it as a stand is a challenge), but the pencil holder ruins all the good things about it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 4, 2023
It definitely should take more than a passing glance for that Apple Pencil slot to get all out of whack, and we're sorry that you've had such a discouraging and disappointing experience with your Symmetry Series 360 Elite case.
Let's take it from the top with a brand-new warranty replacement to see if that provides the structural integrity we had in mind for this case. Just send word to our handy Otters at 1-855-688-7269, and we'll have this all fixed up in no time!
Best,
OtterBox Customer Support
Let's take it from the top with a brand-new warranty replacement to see if that provides the structural integrity we had in mind for this case. Just send word to our handy Otters at 1-855-688-7269, and we'll have this all fixed up in no time!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Would not recommend
on January 2, 2023
Posted by: Ivee
I bought this case thinking it would protect both my iPad and Apple Pencil, but from what I can tell it does a mediocre job at it. The part that holds the Apple Pencil comes off on its own exposing the back of my iPad and my Apple Pencil completely. I’ve even had my Apple Pencil tip be ruined because of this and had to buy replacements. If you don’t use the apple pencil and don’t plan to buy it I still don’t recommend this product because even when I don’t put the Apple Pencil on it, the part that’s supposed to hold it comes off because the magnet is very very weak.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2023
We are so sorry to hear of the discouraging experience you've had with the Symmetry Series 360 Elite case. Although you've had a significant amount of trouble with that Apple Pencil compartment, we don't expect this to be an issue going forward with a brand-new warranty replacement case.
If you're at all interested in giving it another go, please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Support
If you're at all interested in giving it another go, please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com