Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Average customer rating
3.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
32
4 Stars
7
3 Stars
14
2 Stars
15
1 Star
21
44%of customers recommend this product.
(
31 out of
70)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Customer Rating
1
Disappointed beyond belief
on June 18, 2021
Posted by: Jake
Bought my iPad case through the apple store and after just a week of use, the sliding part that holds the pen keeps coming lose. I can’t even snap it back. Two of the four brackets are popped out of place so I don’t know how secure the pen will be during travel. After buying nothing but Otterbox for over ten years, I may consider other options in the future.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 21, 2021
Hi, Jake!
We're sorry to hear about your frustration with your Symmetry Series 360 case! It's definitely unusual for that piece to start coming loose like that, but we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be happy to get you a replacement OtterBox.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series 360 case! It's definitely unusual for that piece to start coming loose like that, but we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be happy to get you a replacement OtterBox.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Downgrade in every way from previous years
on June 15, 2021
Posted by: Dylan
I agree with everything that reviewer Jayy said. This used to be the absolute perfect case for my pro/pencil combo, now I’m looking elsewhere. I even purchased the 4th gen case for my 5th gen model hoping it would fit but no - just a bit too thick! If one day you feel like reverting the terrible design choices made with this case back to “last years model” the I might reconsider the symmetry series it for now I’m moving on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 17, 2021
Hi, Dylan!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback, and we'll be sure to get it passed along to our design team. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback, and we'll be sure to get it passed along to our design team. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Tough Case
on May 9, 2022
Posted by: James
This case has been through a lot in the short time that I have owned it. I normally don’t write reviews… ever. But I left my iPad on the back of my truck and lost it. I found it just as a UPS semi was running over the case. There is a minor scuff in the corner of the case but My iPad didn’t crack, still works great, and my pen was still in tack and fully functioning. I would definitely recommend this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Can we just get the 4th gen case updated?
on November 2, 2021
Posted by: DanP
I used the 4th gen case for years and absolutely loved it. The flap tucked in the pencil snugly in place and held the front cover closed as well. The rear-attachment of the flap meant that it snapped closed in the front and opened very naturally like a book.
This 5th gen case replaces the flap with an awkward and ugly pullout drawer, which juts out whenever the pencil is stored. This means either you can't store the pencil there or it'll soon snag on something and break, and nothing in this version of the case actually keeps the front cover closed anymore.
I did a ton of looking around, and it seems nobody makes a case with a rear-attached flap like the 4th gen Otterbox for the 5th gen iPad, so I'm just hoping that Otterbox will fix their mistake and simply update their 4th gen case for the 5th gen iPad.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 4, 2021
Hi, Dan!
We're sorry to hear about your disappointment with your Symmetry Series 360 Elite! We appreciate your feedback about the folio cover and Apple Pencil storage, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any issues with your case, feel free to reach out to our Customer Service Team through the link below, we'd be more than happy to get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 Elite! We appreciate your feedback about the folio cover and Apple Pencil storage, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any issues with your case, feel free to reach out to our Customer Service Team through the link below, we'd be more than happy to get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Pencil holder broke in 1 day
on July 17, 2021
Posted by: Bulbous
This case is awful. The pencil holder doohickey thingamabob broke off within 2 hours of me buying this case. I was able to snap it back in place and it broke off again the next day.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 19, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about the Apple Pencil holder, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about the Apple Pencil holder, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Extremely disappointed
on July 17, 2021
Posted by: Bmas2006
I bought the new symmetry case for my new iPad 12.9 and the pencil holder has broken after less than a week of me having it and I bought a new pencil because I wanted to start using one and now it won’t hold my pencil in place and I’m very frustrated because it’s less than a week old. I need reliable protection for all of my Apple products and this just ain’t cutting it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 21, 2021
Your disappointment is certainly understandable, and we are very sorry that things have gone sideways with that Apple Pencil storage compartment of the Symmetry Series 360 Elite case right out of the gate.
Let's take things from the top with a brand-new warranty replacement, which we trust will stand the test of time. You can set things in motion here online, or give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Let's take things from the top with a brand-new warranty replacement, which we trust will stand the test of time. You can set things in motion here online, or give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
5th gen is step backward
on October 30, 2021
Posted by: NotImpressed
Miss the flap that flipped over and held cover and case together as well as covered Apple Pencil.
The 5th gen pencil "drawer" is not well thought out.
It’s hard to release the drawer to get to the pencil. Couple of times the drawer has one detached. It took a lot effort to pop it back in.
The design of the 4th gen was better
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 2, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360 Elite! We appreciate your feedback about the folio cover and Apple Pencil storage, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 Elite! We appreciate your feedback about the folio cover and Apple Pencil storage, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Disappointed
on September 27, 2021
Posted by: Mustang
I have always purchased Otterbox covers for my iPads, because of their looks, durability, and functionality; however, I am very disappointed in my last purchase: iPad Pro (12.9”) Symmetry Series 360 Elite. There is a design flaw - the pencil tray. The pencil-tray design not only makes it hard to insert/remove the pencil, but is very fragile and susceptible to breaking. After only 1-month of use, the pencil tray has come off, with no way to reinstall (see picture). I would not recommend this item to a friend.
While the review of this item is not positive, Otterbox normally provides quality products. In general, I would still recommend Otterbox covers for your devices, since they are nice looking and durable, but this item is the exception until corrective actions is taken on the pencil tray.
Note: Otterbox warranty is outstanding. I submitted for a warranty replacement yesterday, and today I received notification that the item has shipped. Hopefully the replacement will last a little longer than the “original”.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 29, 2021
Hi there!
We're sorry to see that your Symmetry Series 360 case was damaged so quickly! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. We're glad to hear that our Customer Service Team was able to get you taken care of! If you run into any other issues, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to see that your Symmetry Series 360 case was damaged so quickly! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. We're glad to hear that our Customer Service Team was able to get you taken care of! If you run into any other issues, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com