Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Average customer rating
3.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
32
4 Stars
7
3 Stars
14
2 Stars
15
1 Star
21
44%of customers recommend this product.
(
31 out of
70)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Posted by: SB257
Verified Purchase:Yes
It is a good product but it did not work for me. I wanted a case that protected the ipad and majic keyboard. It returned it and waiting for the refund.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Wrong sized case, the one I needed is discontinued
on April 22, 2025
Posted by: Doug
Verified Purchase:Yes
Wrong sized case, the one I needed is discontinued
Response from otterbox.comBy Customer Service, April 24, 2025
Hello Doug! We are sorry about the issues with your order! Please contact our CS team via chat and we are more than happy to assist with this!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
I like the way the cover folds up to give me a couple of different angles to view the IPad.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Primo
Verified Purchase:Yes
They got me for the price button dont work probally work 30 percent of the time i dont even use it no more
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 30, 2021
We're sorry to hear you've run into such trouble with the side control buttons of the Symmetry Series 360 Elite case. Those should ease up with consistent use over time, but if you feel like you've already spent enough time for any break-in to have occurred, feel free to set things in motion for a brand-new warranty replacement using the link below, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Warranty replacement
on September 2, 2021
Posted by: Jason
I would like to get a warranty replacement because the Apple Pencil holder broke off. This is a very poorly designed feature as other reviewers have already mentioned. However, cases for the 12.9" iPad Pro (5th gen) are not listed in the options for creating a warranty claim. There...I'm unable to create a warranty claim for my case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 3, 2021
We're sorry to hear your Symmetry Series 360 Elite case has hit a structural snag with its Apple Pencil compartment, and also that you aren't able to submit a warranty claim online. We'll look into what's going on with that, but in the meantime, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get a brand-new replacement in the works!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MarcinVT
Verified Purchase:Yes
I like the fact that the case surrounds the product so the side panels and back is also protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Awesome!
on June 13, 2022
Posted by: phx397
from Phoenix, AZ
Gender:Male
[This review was collected as part of a promotion.] This case is a great light weight and heavy duty protection at the same time! Otterbox is a great brand with really great products and this case is just another great addition. It even has a slide out for your Apple Pencil to stay safe! I would definitely recommend you give it a try!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great case!
on June 16, 2022
Posted by: Missknh
from OR
Gender:Female
[This review was collected as part of a promotion.] I’ve been using this case for a couple of weeks and I’m really impressed with it. The quality is fantastic! I feel like my iPad is protected and I’m a really big fan overall. I also really the shade of blue that the case is. Couldn’t recommend it more!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com