Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Average customer rating
3.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
32
4 Stars
7
3 Stars
14
2 Stars
15
1 Star
21
44%of customers recommend this product.
(
31 out of
70)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Customer Rating
2
Great for iPad, Terrible for Pencil
on November 3, 2022
Posted by: LAThompson
I loved the Symmetry case for my 4th Gen iPad Pro 12.9. The leather flap kept my pencil secure and the case saved me from several potential tragedies. Unfortunately, the new “sleek” sliding pencil holder isn’t sturdy enough to do the job. I’ve lost no fewer than 3 pencils when the clip caught on something and popped off. If you can’t fix this design, you should really just glue the tray closed. At least then people would know this case can’t protect pencils. I still trust OtterBox to protect my best, but this was a big disappointment.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Great Case, Horrible Pencil Storage
on November 19, 2022
Posted by: Naylyse
I really want to love this case! The case itself is great but the piece that holds the Apple pencil is very unreliable! I use my Apple Pencil often, but I quickly learned that if I stored my pencil with the case, I would lose it because that component always falls! In fact, the piece fell off completely and I didn't realize it, so that piece is lost. Thank goodness I didn't have my pencil attached because I would've lost that too! The case itself is sturdy, but that component needs to be fixed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 21, 2022
We want you to love the Symmetry Series 360 Elite case too, and we're sorry that the Apple Pencil storage slot has proven to be a bit of a roadblock. And yes, it's very good news that you didn't actually lose that stylus when the component somehow came free from the rest of the case.
Let's definitely take it from the top with a brand-new warranty replacement, which we trust will provide greater durability at that spot. Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll have this all fixed up in no time!
Best,
OtterBox Customer Support
Let's definitely take it from the top with a brand-new warranty replacement, which we trust will provide greater durability at that spot. Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll have this all fixed up in no time!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Kathy
Verified Purchase:Yes
The new design with the sliding pencil holder broke the third day of use. Bring back the previous design for the pencil w/the flap.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
Yikes. That's not how things are supposed to go down with the Symmetry Series 360 Elite case, and we're sorry that you've had such trouble with that Apple Pencil compartment right out of the gate. We'll definitely share your concerns with our quality and design teams for their reference, and in the meantime, let's take things from the top with a brand-new warranty replacement for a fresh start!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Just got
on December 31, 2021
Posted by: Goldfinger
My pencil case that opens and closes broke off. Do not know what to do.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2022
We're so sorry to hear and see (literally) that your Symmetry Series 360 Elite case has hit this structural snag, but not to worry — we are on the case! Just ping our handy Otters via the link below or at 1-855-688-7269 and we'll have this all fixed up in no time with a brand-new warranty replacement!
https://www.otterbox.com/en-us/warranty-claim
Happy New Year!
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Happy New Year!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Extremely disappointed with new version
on June 3, 2022
Posted by: Elliot99
I hastily ordered 2 of these when purchasing new iPads, thinking it was the same case as I had on my iPad Air. Unfortunately the changes on this "Elite" version are horrible, bordering on unusable. The pencil holder is annoying and only inhibits access to the pencil when it's being stored on the side. The closure flap that was taken away is desperately needed to keep the cover in place when folded back - without it, if you pick up the iPad the cover just dangles loosely behind and causes issues. This cover also seems a lot less sturdy than the other one and frequently falls backwards when propped up at the higher angle.
I haven't had a problem with the pencil holder falling off yet like some other reviewers did, but I doubt I'll be using the case long enough to find out how sturdy it is.
As a med students with no money to begin with I am very picky about what I spend money on, but I liked the 4th gen. version so much that I was willing to fork over the cash and even convinced by boyfriend to get one as well. This case was definitely a huge waste of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 6, 2022
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360 Elite! We greatly appreciate your feedback about the folio cover and Apple Pencil integration, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 Elite! We greatly appreciate your feedback about the folio cover and Apple Pencil integration, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Removable Piece Does Not Re-attach Properly
on July 9, 2021
Posted by: HWSi
The removable piece to allow charging the Apple Pencil does not reattach. It is held in place by magnets and clips that are supposed to snap into slots in the back of the case. But they don't snap into place and as a result the piece falls off easily since it is held in place only by the magnets and does not sit flush with the back of the case as it is supposed to. Not a deal breaker for the case but annoying.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, July 12, 2021
We're sorry to hear you've run into some trouble with the Apple pencil storage slot of the Symmetry Series 360 Elite Case. That component definitely shouldn't be falling off, so let's take things from the top with a brand-new warranty replacement, which we trust will be better able to keep itself together under the pressures of daily use.
You can set things in motion online using the following link, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
You can set things in motion online using the following link, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
I wish it was like the old symmetry
on February 14, 2022
Posted by: Cub Mills
The pencil holder snaps off regularly, even just from tipping over while propped up. It WILL tip over when propped up because too wide but very physically thin cover does not have the structure or the magnet to hold it. The flap partially useful as a cover (despite being super thin compared to the previous model) but since it’s so thin it doesn’t stay in place and the iPad screen will turn on while it’s in the tablet sleeve of my backpack. This thing is just rubbish, but it costs a premium. I used to work for OtterBox and I bought into their own hype about how good their products are. I don’t even want to have it replaced when it breaks, I just want to finally end my perception that OtterBox makes the better products.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 16, 2022
Hi there,
We're terribly sorry to hear about this unusual situation with your Symmetry Series 360 Elite case. Our products are tested and engineered for over 200 hours to ensure complete device functionality and solid protection. We're confident a replacement will turnaround your odd experience! If you'd like to set this up please call us at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We're terribly sorry to hear about this unusual situation with your Symmetry Series 360 Elite case. Our products are tested and engineered for over 200 hours to ensure complete device functionality and solid protection. We're confident a replacement will turnaround your odd experience! If you'd like to set this up please call us at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible case
on March 27, 2022
Posted by: Mel98
I bought this product a while ago and it has just continually been an issue. I came here and it looks like everyone has the same consensus in the reviews. The case arrives with no protective film on the plastic so it is scratched. The pencil holder seemed like it was going to be great but it is the most frustrating thing ever. It pops off so so easily and is virtually impossible to get back on. Multiple times I have sat for hours, killing the life out of my thumbs just to try to pop it back on. A couple uses later and it has popped off again. The overall quality of the case does not fit with the otter box brand. Very disappointed and will not be purchasing again considering the price-quality ratio.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 29, 2022
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360 Elite! We greatly appreciate your feedback about the scratches you've seen and the troubles you've had with the Apple Pencil tray. We'll be sure to let our design team know about your experience. If that Apple Pencil tray is coming off too easily, give us a call at 1-855-688-7269, and we'd be more than happy to look into getting you a replacement case.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 Elite! We greatly appreciate your feedback about the scratches you've seen and the troubles you've had with the Apple Pencil tray. We'll be sure to let our design team know about your experience. If that Apple Pencil tray is coming off too easily, give us a call at 1-855-688-7269, and we'd be more than happy to look into getting you a replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com