Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Average customer rating
3.2 out of 5
3.2
(89 Reviews)
Open Ratings Snapshot
Rating breakdown 89 reviews
5 Stars
32
4 Stars
7
3 Stars
14
2 Stars
15
1 Star
21
44%of customers recommend this product. 
(
31 out of 70
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Customer Rating
2 out of 5
2
Apple Pen Doesn't Charge
on February 12, 2024
Posted by: Jammin Jo
Verified Purchase:Yes
Would be a good case if my apple pen charged with the case on. Bummed that it doesn't.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer ServiceFebruary 16, 2024
Hello! We are so sorry to hear of the charging issue you have with the case on. Our Customer Service Team would be more than happy to see if we can troubleshoot this with you! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Durable and nice size. I would highly recommend.
on February 19, 2024
Posted by: KG13
Verified Purchase:Yes
I like how thin and durable this case is. The thinness of the case works well for traveling in a backpack.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Nice but it broke
on February 21, 2024
Posted by: PLMo
Verified Purchase:Yes
Love the product but it broke in the first 2 weeks of use.
Response from otterbox.comBy Customer ServiceFebruary 22, 2024
Hello! We are so sorry to hear that your Symmetry Series 360 case experienced an issue. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via warranty replacement.
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Nice case
on February 25, 2024
Posted by: Josh
Verified Purchase:Yes
Stylish iPad case. Apple pencil is a little cumbersome to remove from case. I like how sleek it is.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Well made cover!
on April 7, 2024
Posted by: Joan De
Verified Purchase:Yes
I love my new OtterBox cover. It captures my iPencil and overall is very well made. And I love the orange color.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Like it
on May 30, 2024
Posted by: JayH
Verified Purchase:Yes
Like the color, softness and protection. Expect this to last the life of my iPad easily.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Ok but….
on January 18, 2025
Posted by: Frank
Verified Purchase:Yes
OK. Does the job but is heavier than other covers and more difficult to open. Doesn’t feel as comfortable. I use iPad a lot and less than fully satisfied.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer ServiceJanuary 21, 2025
Hello Frank! Thank you for the feedback regarding our Symmetry Series 360 Elite case for your iPad Pro. We are always improving our products due to feedback like yours! If you are having problems with your case, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Works great, but
on March 29, 2025
Posted by: Andrew
Verified Purchase:Yes
Great cover, but fiddly to open. Needs something to facilitate opening the flap.
Written by a customer while visiting otterbox.com
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