Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Average customer rating
3.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
32
4 Stars
7
3 Stars
14
2 Stars
15
1 Star
21
44%of customers recommend this product.
(
31 out of
70)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 12.9" (6th gen, 5th gen, 4th gen, and 3rd gen) - Scholar Grey
Posted by: Phil
Verified Purchase:Yes
The cover sits flush with the back piece when closed which makes it a little hard to open
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2023
Hey there! We're sorry to hear you're having some trouble with the cover on this Symmetry Series 360 Elite case. That flap sits flush to the case to ensure it remains closed to keep your device protected even when it's not in use. If you're having a hard time getting it open, you might want to try using your nails (if you have long nails) or something small to get under the flap to open it up more easily. We hope that the case is working well for you otherwise though. Please feel free to give our Otters a ring at 1-855-688-7269 with any other questions or concerns.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: SEABEE06
Verified Purchase:Yes
Screen is too big. Peeled in 2 spots almost right away. Should be at least 1mm smaller on all sides.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 6, 2023
Hi there! We're so sorry to learn about these troubles you've had with the Symmetry Series 360 Elite case. We specifically crafted this case to be seamlessly compatible with your device, so those fit issues are definitely unexpected. Is there a chance you received a case for the incorrect device? We'd like to dive a bit deeper into this for you to see what we can do to help. Just give our friendly Otters a buzz at 1-855-688-7269 and they'd be happy to help find the best path forward for you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Chphoto
Verified Purchase:Yes
Great case for protection- poor cover design. This is a very well thought out design…except for the way the cover works. It is difficult to open, and it does not align itself with the case. It almost always is skewed and requires manually aligning - like straightening a stack of papers
Written by a customer while visiting otterbox.com
Posted by: Nick FM
Verified Purchase:Yes
The slide part that holds the one works great but then come apart after only a day and had to press back in. Other than that it has worked great.
Response from otterbox.comBy OtterBox, Customer Service Support, April 11, 2023
Oh no! We're sorry to hear about this unusual situation with your Symmetry Series 360 Elite case, Nick. Were you able to self-repair the case, or does it still appear to be damaged? If it is damaged, we would be happy to get you a replacement through our product warranty. Just give us a buzz at 1-855-688-7269!
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Cathy W
Verified Purchase:Yes
I’ve had a similar cover in the past. Was happy to get another. This is my third product from OtterBox.
Written by a customer while visiting otterbox.com
Posted by: Busycook
Verified Purchase:Yes
Does the job beautifully. Happy customer. 50 words is more than necessary.
Written by a customer while visiting otterbox.com
Posted by: Mark S
Verified Purchase:Yes
The 360 Sym iPad Pro case is high quality and fits well. Will provide adequate protection at home or while travelling.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chuck D
Verified Purchase:Yes
Great secure cover over the screen that also serves as a good stand for the IPad when being used
Written by a customer while visiting otterbox.com