Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad (A16) and Apple iPad (10th generation) - Scholar Grey
Average customer rating
3.4
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
17
4 Stars
2
3 Stars
6
2 Stars
2
1 Star
10
59%of customers recommend this product.
(
17 out of
29)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad (A16) and Apple iPad (10th generation) - Scholar Grey
Customer Rating
1
Poorly made case. Horrible shipping practices!!!!
on January 11, 2024
Posted by: Wdhook
First, Otterbox's shipping company is ridiculous!! This took 2 and a half weeks to get to me. I tried calling several times only to be on hold for 45 minutes. The 3rd time after 30 minute's I finally got to talk to someone. They told me it was not unusual for there to be delays in shipping. None of the other items we ordered had any of the shipping problems this did. Very bad shipping!!!
The case is of poor quality. The flap that covers the screen does not seem to line up correctly, and flops around a lot. Look for something else.
The case is of poor quality. The flap that covers the screen does not seem to line up correctly, and flops around a lot. Look for something else.
Response from otterbox.comBy Customer Service, January 11, 2024
Hello! We’re so sorry to hear about the trouble with your product! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! We also have a chat option available on our website if that is more convenient.
Written by a customer while visiting otterbox.com
Posted by: Wanda
Verified Purchase:Yes
It is not as protective as I thought. Very thin a lightweight. Doesn't stay upright and sturdy as I needed.
Response from otterbox.comBy Customer Service, April 26, 2024
Hello, Wanda! We are so sorry to hear that this case ended up being different than what you had envisioned. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Patty S
Verified Purchase:Yes
Almost perfect, it doesn’t feel as sturdy as other cases, but so far it’s been good. I haven’t had it long enough to see how much protection it truly offers.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Destiny
Verified Purchase:Yes
Wasn’t a huge fan didn’t have a cover up for charger port to keep dirt and grime out
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, June 17, 2024
Hello, Destiny! We are so sorry to hear this case did not have the features you were looking for. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have several case options for this particular device!
Written by a customer while visiting otterbox.com
Posted by: LMOH
Verified Purchase:Yes
Great protective case. Offers better protection than other, more expensive cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: The Mac
Verified Purchase:Yes
Perfect quality and it shipped out quickly without any issues
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: NANA
Verified Purchase:Yes
I needed to transition my kids from their previous very hard and rigid protective cases to more practical and diverse protective cases. This case fit the requirements and was highly recommended by Apple associates.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: berries6
Verified Purchase:Yes
color: terrific; weight: very light; folding cover: works well, flexible
I would recommend this to a friend!
Written by a customer while visiting otterbox.com