Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad (A16) and Apple iPad (10th generation) - Scholar Grey
Average customer rating
3.4
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
17
4 Stars
2
3 Stars
6
2 Stars
2
1 Star
10
59%of customers recommend this product.
(
17 out of
29)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad (A16) and Apple iPad (10th generation) - Scholar Grey
Posted by: Kat M
Verified Purchase:Yes
This is my second iPad case from Otterbox. I really like how it fits and protects. However the back connection to the cover began to loosen and lose function after a year of daily use. I really expected better from Otterbox since this is such an expensive case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 15, 2024
Hello, Kat! We are so sorry to hear you are experiencing an issue with your iPad case! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Not useful as a stand
on March 6, 2023
Posted by: Vince
The case is disappointingly basic, especially after spending as much on it as I did. The most disappointing thing is the stand feature short or tall is that it will collapse very easily. Somewhat usable on a table but will not work in a lap by any means.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 8, 2023
Hey there! We're sorry to hear that this case was less that exceptional for you. We appreciate your feedback regarding this case, and we will be sure to pass along the feedback for you. In the meantime, if there is anything else we can do to help, please give our friendly Otters a ring at 1-855-688-7269 and we would love to help how we can.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: J Hart
Verified Purchase:Yes
Durable and easy to use. Love the clear back, with the functionality of the Smart Cover.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kevin
Verified Purchase:Yes
I’m less impressed with the overall quality of this item than other OtterBox products I’ve bought in the past.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, June 14, 2024
Thank you for the feedback regarding your current case. We’re so sorry to hear about any trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat if we can further assist you with any questions on the product.
Written by a customer while visiting otterbox.com
Customer Rating
1
Pencil Holder comes off
on January 4, 2024
Posted by: rrbb
This is not a great product. When removing the iPad from the holder, the pencil holder slot came off, and there was no way to reattach it. Very poor mechanical design. And so, I decided to call Otter's 'awesome' customer service for a replacement and have been on hold for over 15 minutes.
Response from otterbox.comBy Customer Service, January 8, 2024
Hello! We are so sorry to hear that you have experienced an issue with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! We have a callback feature that you are more than welcome to utilize to reduce any frustration associated with holding during periods of higher call volume.
Written by a customer while visiting otterbox.com
Customer Rating
1
misrepresented compatibility with magic keyboard
on March 3, 2023
Posted by: AnoRhoads
Verified Purchase:Yes
the case was ststed to be compatible with the apple magic keyboard but you have to remove the case to use the keyboard so it hss to ho bsk
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
We're sorry to hear about this! Our Symmetry Series 360 Elite case is one of our faves, but it is not guaranteed to work with any third party products. While it is created for an Apple iPad, we do not test our cases with third party items so we cannot promise that it will work with any third party keyboards. We apologize for any inconvenience.
If you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
If you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Disappointed in Philly
Verified Purchase:Yes
The case does not line up with the buttons, for instance the volume buttons have to be accessed by wedging the case off since the buttons on the case don’t engage the buttons on the iPad when pressed.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 3, 2024
Hello! We apologize for the issue you are experiencing with your case, particularly in the button area. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
DO NOT BUY THIS!!!!!!
on December 22, 2023
Posted by: Gabe
Do not buy this. The piece that hold the pen keeps coming off without holding a pen. With a pen, forget about it, it’s worthless. The folding cover shows in the pictures that it will support the iPad in a reclined position. It won’t. The folding cover will not stick to the back it just flops around. This thing is garbage, we were very disappointed in this product since all of our experience with otter ox has been positive in the past.
Response from otterbox.comBy Customer Service, December 27, 2023
Hello, Gabe! We are so sorry to hear you are experiencing issues with the pen holder portion of the case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com