Customer reviews from High Sierra
High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - Black
Average customer rating
4.5
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
184
4 Stars
36
3 Stars
15
2 Stars
5
1 Star
9
90%of customers recommend this product.
(
201 out of
223)
Customer Reviews for High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - Black
Posted by: Anabel Z.
Verified Purchase:Yes
I am not happy with the quality padded laptop sleeve. Too thin, small and no secure strap. I also do not like that the main compartment opens all the way. I underestimated the size. A bit too big for what I need. The straps are great and can easily be tucked away. The wheels are great as well. Easily maneuverable.
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, September 22, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Customer Rating
5
You have choices!
on September 27, 2025
Posted by: Lid535
from KC
Great bag. Lots of room and pockets. I used it as my carry on when flying. The best part is if I don’t want to carry as backpack the handle sealed the deal for me! Great quality!
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
4
on October 21, 2025
Posted by: TJay
So far it looks good. I just got it. I like the fact that it’s very light, even with the wheel system.
Written by a customer while visiting High Sierra
Customer Rating
4
Great design!
on November 5, 2025
Posted by: Saltravel
My backpack arrived today. It was like I wanted to be especially the separate laptop compartment. The material though is quite thin so I hope it holds true to the rigors of travel. Not happy with the zipper toggles cuz of an inch of a cord attached to the handle. There is a lag when you open & close a compartment. Just use the usual zipper handles attached to the head.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
4
Sufficient for my needs, but could function better
on November 15, 2025
Posted by: sew17
from Tuscaloosa, AL
Sufficient for my needs to use as a carry-on or for a quick weekend trip. The single-bar, extendable handle could be better because the bag can become unbalanced when wheeling across the ground. A U-shaped extendable handle like the one used in previous versions of the backpack lessened the chance of the bag becoming unbalanced when being wheeled.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Rugged and versatile for camping
on December 4, 2025
Posted by: Steely
from NY
I bought this primarily to transport an Ecoflow Delta 3 plus power station. It fits it very nicely, it protects it very nicely, the backpack straps allow me to walk through the woods with it, and the wheels allow me to roll it easily including up and down stairs. I'm very happy with the design and the quality and the price. Looking forward to buying more High Sierra products.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
1
Poor Quality
on December 14, 2025
Posted by: Donna Grandmother
from Ringoes, NJ
I bought this backpack for my granddaughter for school this year in September and it’s only 3 months later and it’s torn in a few spots. I’m very disappointed in the poor quality and I believe you should replace it
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, December 17, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Customer Rating
5
Fabulous
on December 22, 2025
Posted by: Koko
from Florida
Fabulous for carry on in busy airports, than light enough fully packed to trail hike !
I would recommend this to a friend!
Written by a customer while visiting High Sierra