Customer reviews from High Sierra
High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - Black
Average customer rating
4.5
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
185
4 Stars
36
3 Stars
15
2 Stars
5
1 Star
9
90%of customers recommend this product.
(
202 out of
224)
Customer Reviews for High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - Black
Posted by: DonW
from Alabama
Verified Purchase:Yes
I am going on a trip which has some camping and some hotels with no stairs, so I wanted a very flexible bag - rolling and backpack. The trip is almost a month long, so I need a reasonable amount of packing space. I also have some temperature changes so I will need a few bulk items. This 40L bag is too small for my needs. It seems to be fine for a 1-week trip.
I would recommend this to a friend!
Response from High SierraBy High Sierra Care Team, August 26, 2024
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a bag that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting High Sierra
Posted by: Lien
from Los Angeles
Verified Purchase:Yes
My son just got the backpack so can’t say if it’s good or not. But my thought is aren’t you supposed to have the back to school sale before the school year starts and not after when everyone bought the backpacks already? I just bought the backpack at a higher price a week before and now since school already started, it’s on sale for 40% off. Very off putting. Probably won’t buy again for back to school anymore since marketing is bad.
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, August 26, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting High Sierra
Customer Rating
4
Quality and Spacious
on August 25, 2024
Posted by: Gemini God
from St. Louis, MO
The reason I rated 4/5 stars is solely based on the fact that I just
received this item yesterday and have not gotten to utilize it just yet !
I’m fairly certain it will exceed my expectations ! Upon unboxing, I
Immediately noticed the quality material and craftsmanship ! The size
was also greater than I had anticipated ! The price is a little steep, in
my opinion. Catch it on sale like I did, and I fully recommend this product !
received this item yesterday and have not gotten to utilize it just yet !
I’m fairly certain it will exceed my expectations ! Upon unboxing, I
Immediately noticed the quality material and craftsmanship ! The size
was also greater than I had anticipated ! The price is a little steep, in
my opinion. Catch it on sale like I did, and I fully recommend this product !
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Love it but minor improvements needed
on August 26, 2024
Posted by: Off should
Really good so far, I only wish it came with a proper place for laptop storage and a small pocket on top for keys.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Posted by: Ariel
from Los Angeles, CA
Verified Purchase:Yes
The materials used in this bag look tough and durable. The bag is spacious, you can put a lot of stuffs.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Posted by: Ramin
Verified Purchase:Yes
Don’t expect very high quality, it’s made from cheap materials
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, September 2, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Posted by: Ramin
from Dallas
Verified Purchase:Yes
Average quality , It looks made with cheap materials
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, September 2, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Posted by: Tadjsl
Verified Purchase:Yes
I have ordered backpacks from High Sierra several times. My 11-year-old son requested a wheeled backpack, so the Freewheel Pro seemed like a good option with plenty of space/pockets for books, folders etc. He is happy with the bag so far but the only reason I didn't give 5 stars is the plastic covers for the wheels have already popped off after day one of school.
I would recommend this to a friend!
Written by a customer while visiting High Sierra