Customer reviews from High Sierra
High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - Black
Average customer rating
4.5
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
185
4 Stars
36
3 Stars
15
2 Stars
5
1 Star
9
90%of customers recommend this product.
(
202 out of
224)
Customer Reviews for High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - Black
Posted by: G0ldfish
from Fresno ca
Gender:Female
Verified Purchase:Yes
The bag is good itself but I didn't like the fact that I could track where it was to see how closer it got to being delivered
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
4
Very sturdy!
on July 26, 2021
Posted by: Momo19
[This review was collected as part of a promotion.] This backpack is really great. Have not tried it for hiking or anything outdoors yet but for use as luggage it does a good job! It is great to switch between a backpack and then a rolling suitcase when needed. I can tell it will be very durable and last for a very long time.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
1
Do not recommend at all.
on September 18, 2025
Posted by: Ann M
from NV
I bought this on Sept 12th for my son . He used it for 3 days and already the side pocket and the bottom of the backpack is torn. I am majorly disappointed at the quality of the product.
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, September 19, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Customer Rating
1
Poor Quality
on December 14, 2025
Posted by: Donna Grandmother
from Ringoes, NJ
I bought this backpack for my granddaughter for school this year in September and it’s only 3 months later and it’s torn in a few spots. I’m very disappointed in the poor quality and I believe you should replace it
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, December 17, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Customer Rating
5
Versatile
on May 20, 2021
Posted by: MO433
from Newark, NJ
[This review was collected as part of a promotion.] So happy we got this. It may be carried on the back or rolled smoothly along. The handle for pulling is hidden away. It has many compartments including one for a water bottle, phone, laptop. Perfect as a carry-on.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Lightweight yet super sturdy!
on May 25, 2021
Posted by: RBS1
from Barnstable, MA
[This review was collected as part of a promotion.] Just got back from a long weekend getaway on Nantucket and my new High Sierra Freewheel Pro was a back saver! Been wanting a backpack on wheels for awhile and now I know why. Plenty of room for not only my stuff but my wife's as well with multiple compartments for our clothes, toiletries, snacks and our iPads and phones, this backpack really fits the bill. I conveniently rolled it on the wheels for most of the trip but as soon as I hit the cobblestone streets I moved it comfortably to my back. It rolls super smoothly and given how light it is it’s surprisingly sturdy. My new High Sierra Freewheel Pro is definitely my go to luggage for my future weekend jaunts!
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Convienent and Roomy
on May 26, 2021
Posted by: bren45601
from Chillicothe Ohio
[This review was collected as part of a promotion.] Love the convienence of this product. You can use it on your back as a regular backpack, or if you have back trouble with a simple slide of a zipper you can pop the handle out and roll it. The material is heavy duty it's well made. Lots of room for laptop, books, writing supplies or whatever else you'd need for on the go. Several compartments. Absolutely great product!
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Sturdy and Large!
on May 26, 2021
Posted by: Mary77
[This review was collected as part of a promotion.] I really like this bag! The material seems very durable and like it will last a long time. I have another High Sierra bag that I've had for several years and it's still in great shape. There are plenty of good size pockets and it is a very good size bag that can hold a lot. The wheels are very smooth and it is very easy to pull. The handle goes up and down smoothly too. The only negative thing I can say is that the bag is a bit heavy due to the wheels if you want to carry it on your back, but that is the same for any wheeled backpack. This is a very good quality bag!
I would recommend this to a friend!
Written by a customer while visiting High Sierra