Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. Side-by-Side Built-In Refrigerator with Under-Shelf Prep Zone - Stainless Steel
Average customer rating
3.5
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
19
4 Stars
9
3 Stars
6
2 Stars
7
1 Star
7
56%of customers recommend this product.
(
19 out of
34)
Customer Reviews for KitchenAid - 30 Cu. Ft. Side-by-Side Built-In Refrigerator with Under-Shelf Prep Zone - Stainless Steel
Customer Rating
5
Great features. Just as advertised
on August 15, 2025
Posted by: Lee1978
[This review was collected as part of a promotion.] Just as advertised. Have all Kitchen Aid appliances. Very dependable and great value
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice improvements
on August 22, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] We've had it for a month now and are pleased with everything. Ice maker was a bit slow to fill (5 days) but seems fine now. It replaced a similar 23 yr old model and the subtle changes are great!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on September 9, 2025
Posted by: Refrigerator sucks
This is the worst refrigerator, freezer I’ve ever had in my life of 61 years. Within 24 hours, my celery and lettuce is limp, and my cheese turns moldy within a week or two after opening the package.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 11, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #794920.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #794920.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on September 28, 2025
Posted by: Ridiculous requirement
from Fremont, CA
[This review was collected as part of a promotion.] We replaced our 27 y.o. SubZero. We were unable to get the same with matching custom wood cabinet faces. The KitchenAid is not as roomy both in the refrigerator. side or freezer. The ice drawer takes up too much room. The extra shelf with the track for the 9X12 pan and cookie sheet is a waste. It doesn’t fit when I need to allow for the space for large containers, e.g. milk, juice, wine bottles, etc. missing my SubZero, but this will make me buy less food and the ice maker works better than our SubZero (so far).
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and premium look
on November 24, 2025
Posted by: dac120
[This review was collected as part of a promotion.] We purchased our new refrigerator 6 months ago and have been pleased with our choice .
It has elevated the look of our new kitchen and we have received many compliments
It has elevated the look of our new kitchen and we have received many compliments
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall Pretty Good
on December 26, 2025
Posted by: Dave G319
from Denver, IA
[This review was collected as part of a promotion.] Good overall, but maybe lacks some of the fine detail that would make it feel high end great.
Drawers cheap feeling, ice bin too large, edges and connections visable abd/or rough, top opening seems a little unfinished. Replaced Kenmore Elite 48” and seems cheaper built.
It’s very quiet and seems to do well with food and moisture control.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Sounds Like a Semi
on January 25, 2026
Posted by: Sounds Like a Semi
from Bluffton, SC
We selected several KitchenAid appliances for our new home and we are pleased with all of them except the 48” built-in refrigerator, KBSN708MPS. When the compressor is on it sounds like a semi is parked outside the house. This is our third KitchenAid 48” refrigerator - the first one lasted 23 years, the second one we enjoyed for a couple of years before selling our former home. Neither one sounded like our new refrigerator; if they had, we wouldn’t have bought another one. We had it checked out soon after moving in, September 2025, by an authorized appliance repair company and they said it was normal!?!? We have since learned that this new model is built differently – there is less insulation, supposedly because it’s better thermal insulation (definitely not for sound). And the plus for KitchenAid is that it makes the overall weight much less (about 66 pounds less) so they save on shipping costs. We are also disappointed that they couldn’t even attach KitchenAid logo emblem properly – it’s crooked (by a fraction, but still noticeable) and the repair technician that checked out the loudness advised not to pull it off as it might leave an outline when reattached. It’s sad to see company’s sacrificing quality for the bottom line. It will not make a difference if no one buys the product. We are seeing more negative reviews about how loud this refrigerator model is. We are requesting that KitchenAid find a solution to this loud noise issue and repair our refrigerator, until then, we cannot recommend this refrigerator. We look forward to KitchenAid’s response.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 26, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 906285
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Is not flush - looks terrible.
on January 29, 2026
Posted by: Appliance347
from Texas
This is not a true built in. Our installer and cabinet maker claim this is the way the fridge is meant to be. If so, this is horrible. Do not buy. Spend just a little more money and get a true panel front flush fridge.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 30, 2026
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #909582.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #909582.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com