Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. Side-by-Side Built-In Refrigerator with Under-Shelf Prep Zone - Stainless Steel
Average customer rating
3.6
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
20
4 Stars
9
3 Stars
6
2 Stars
7
1 Star
7
57%of customers recommend this product.
(
20 out of
35)
Customer Reviews for KitchenAid - 30 Cu. Ft. Side-by-Side Built-In Refrigerator with Under-Shelf Prep Zone - Stainless Steel
Customer Rating
2
Disappointed
on April 14, 2025
Posted by: Dani001
from Michigan City IN
The seals on this refrigerator are not good. When closing the door the freezer door opens. Warm air gets in the freezer. The crisper drawers freeze food and don’t operate independently. It’s disappointing for such an expensive refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 17, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 708667.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointing
on April 7, 2025
Posted by: bejr
[This review was collected as part of a promotion.] A bit disappointing. I had to wait 6 weeks to get it and then discovered that despite being the same width as my former Subzero refrigerator, the inside dimensions are awkward and small. For example, a 12 pack of soda cans will not fit lengthwise on a shelf. The ice maker takes up far too much space in the freezer section. There is a "marinating tray" that also takes up unnecessary space. The outside finish is fine, no fingerprints!
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 14, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 705383.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice
on January 13, 2025
Posted by: C H Shin
from N.Va
[This review was collected as part of a promotion.] So far so good , very nice , quite, looks good, recommend to anyone
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice. Looking
on January 1, 2025
Posted by: C. H .
from Fairfax, Va
[This review was collected as part of a promotion.] I only had for couple of months, so far so good! It is refrigerator, keen Cool a cold, that’s why I like it,
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible Product and Customer Service
on December 2, 2024
Posted by: Tom84
from Ontario
I purchased this refrigerator expecting a panel-ready, seamless look as advertised on the website and as sold to me in person. Upon installation, it became clear that the model is not seamless. Despite repeated contact with customer service, I was assured the issue was with installation. After multiple service attempts, an engineer confirmed the refrigerator is not seamless, as the panels protrude.
Even with this confirmation, customer service refused to provide a resolution. The lack of transparency, misleading information, and dismissive responses have been deeply disappointing and eroded my confidence in your company’s commitment to customer satisfaction.
As a result of this experience, I can confidently say that I will not be purchasing any products from your company in the future. I sincerely hope you take this feedback seriously and use it as an opportunity to improve your customer service approach.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CASocial Care, Genosmj, December 20, 2024
Hello, Tom84! We would like to look into this for you. Please email us at canadasocial@kitchenaid.com. Please provide us with your model and serial number, and your phone number, please include the case ID/review # 286535783 in the subject line. Thank you! -Max
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Super expensive Low quality
on October 21, 2024
Posted by: Santo
from Caledon Ontario
Super expensive Low quality
Internal leds keeps burning obviously there is an electrical issue and no recall
Looks like a cheap old fridge without the lights but I’m tired of changing them
Internal leds keeps burning obviously there is an electrical issue and no recall
Looks like a cheap old fridge without the lights but I’m tired of changing them
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 22, 2024
Hello Santo! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, and your phone number. Please include case/review ID #611781 in the subject line. We look forward to hearing from you! -Max
Written by a customer while visiting kitchenaid.com
Customer Rating
5
AMAZING Product
on October 17, 2024
Posted by: CaptLJP
from Gold Beach, OR
[This review was collected as part of a promotion.] Absolutely love this side-by-side refrigerator/freezer! Solid construction, thoughtful design, high quality materials and elegant visuals. Setup and leveling was a breeze…..watch the videos first. Highly recommend!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So easy to keep exterior clean
on September 22, 2024
Posted by: KrisJo
[This review was collected as part of a promotion.] The PrintShield is fabulous. It always looks clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com