Customer reviews from kitchenaid.com
KitchenAid - 25.1 Cu. Ft. Side-by-Side Built-In Refrigerator with External Water and Ice Dispenser - Stainless Steel
Average customer rating
3.6
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
30
4 Stars
13
3 Stars
8
2 Stars
10
1 Star
10
61%of customers recommend this product.
(
28 out of
46)
Customer Reviews for KitchenAid - 25.1 Cu. Ft. Side-by-Side Built-In Refrigerator with External Water and Ice Dispenser - Stainless Steel
Customer Rating
4
Noisy!
on October 11, 2025
Posted by: el25
[This review was collected as part of a promotion.] I like the refrigerator and it features. IT IS VERY NOISY! I even called a service person out to see if the noise was normal. The refrigerator growls at me at times. It apparently is how these refrigerators cools with out the banded freon. I am hoping it will last as long as its predecessor. It works fine. I am learning to live with the noise.
I would have appreciated a heads up. I am conerned that it is a lemon.
I would have appreciated a heads up. I am conerned that it is a lemon.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Icemaker issues
on October 13, 2025
Posted by: Rox10
[This review was collected as part of a promotion.] Icemaker needs improvement. Ice becomes solid in certain parts of the bin and gets stuck in the dispenser. This is a replacement within the first year, the first one had ice freezing on the walls. The cooling is fine and it's very pretty but not sure about long term performance.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Early problem with Frozen water line
on October 14, 2025
Posted by: Cwl52
[This review was collected as part of a promotion.] We have only had the new frig for a week so a little early to rate. But I would note that on day 3 the ice and water through the door quit working. Called Kitchaide who seemed to think it was a problem with water pressure since I filter water before and in the frig. It wasn’t. The water line had frozen and as I saw on youtube I raised the temp in frig and feeezer 2 degrees and waited 24 hours. The problem resolved and hopefully won’t return. We will see. But it is a nice looking frig otherwise and fit our opening perfectly
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great machine, horrible Manual and tech service.
on November 3, 2025
Posted by: Bohunk
[This review was collected as part of a promotion.] We love the refrigerator, it's so spacious. HOWEVER, the Manual that came with it totally SUCKS. It is not precise, very unclear as to how to perform various simple operations at the start, and has driven me to try and talk with someone from company support to talk me through how to, for example, toggle between whole cubes and crushed ice. Unfortunately, this seems to be an impossible task, so I have filed for the company your website designated to send out a tech person to walk me through it. Again, unfortunately, the company that does that for you is located on another island and will not fly someone over here to help me out. Not good!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Looks Bigger Than It Is
on November 18, 2025
Posted by: Built In Refrigerator
from St Augustine, Florida
[This review was collected as part of a promotion.] It is a beautiful appliance and it receives many compliments but I feel like it is smaller than the refrigerator I had in my condo. Wish it had a built in water pitcher like my prior fridge. Samsung products have been very reliable.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
nice refrigerator but the shelves are chipped
on December 8, 2025
Posted by: BJAlba
from Aiken,SC
[This review was collected as part of a promotion.] I bought this a month ago out of necessity. It was a very nice refrigerator, but all the shelves on the door have chips on them. And when they were replaced, the one that came were also chipped. They came packed very poorly with absolutely no insulation or protect.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 10, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 869239
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Okay but doesn't have as much room as anticipated
on January 11, 2026
Posted by: KAisaPITA
from Colorado
[This review was collected as part of a promotion.] When building our new house, we upgraded to this 42" refrigerator. Our previous refrigerator was smaller. Yet, this 42" refrigerator is laid out poorly. It's been a struggle to arrange the shelves in a way that I can maximize the space. The freezer depth is poor. On the plus side, the refrigerator is sufficiently cold.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com