Customer reviews from kitchenaid.com
KitchenAid - 25.1 Cu. Ft. Side-by-Side Built-In Refrigerator with External Water and Ice Dispenser - Stainless Steel
Average customer rating
3.6
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
17
4 Stars
6
3 Stars
3
2 Stars
6
1 Star
6
59%of customers recommend this product.
(
16 out of
27)
Customer Reviews for KitchenAid - 25.1 Cu. Ft. Side-by-Side Built-In Refrigerator with External Water and Ice Dispenser - Stainless Steel
Customer Rating
1
Disappointed
on January 26, 2023
Posted by: TJMI
from California
[This review was collected as part of a promotion.] I’m on the second one in 2 years. The first one leaked and ruined my kitchen floor and cabinets. The second one makes unhealthy noises 24x7 and within a week of delivery had a tech out for a service call because the freezer was frosting up. They slathered silicone all over the inside of the freezer to “fix it”. Not a great experience, stay away and spend your money elsewhere.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 27, 2023
Thank you for sharing your experience with us, TJMI. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Produce drawer freezing everything in it!
on June 25, 2023
Posted by: Vicki8283
from Palm Beach Gardens FL
Can someone please tell me why the produce drawer FREEZES all my produce?? Temperature set at 43 degrees and still freezing everything in the drawer. Unit is less than one month old.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 28, 2023
Thank you for sharing your experience with us, Vicki8283. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 349902.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Like it but problems
on June 8, 2023
Posted by: cooklady
from Arizona
[This review was collected as part of a promotion.] For such an expensive appliance, we did not anticipate 2 repairs within 6 months. I still don't understand why the one shelf has a metal strip on the front that detaches nor why the top drawer in the freezer does not close all of the way. I would recommend it because for built-ins, there are few choices.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Excellent appliance except for the ice maker.
on August 10, 2023
Posted by: sh231
from Santa Cruz
[This review was collected as part of a promotion.] We owned the previous version of the 42" built in for 20 years with minimal issues.
so when we needed to purchase a new refrigerator we decided to stick with KitchenAid.
Features, finish, look are very good. Unfortunately the unit does not produce ice as expected. Since we purchased the ice maker unit was replaced and ice making has improved slightly but it still never fills the bin to the sensor level. We made a point of not using ice until the bin was full -- which according to the manual should happen in 3 days.
After a full week (of buying bagged ice from the store) the bin was only 1/2 full. If we were to have guests over for drinks we would run out of ice. Given the cost of the unit it is amazing to me that the ice making functionality does not perform as expected. Attached picture represents ice level after 5 days - without using any ice from the refrigerator.
so when we needed to purchase a new refrigerator we decided to stick with KitchenAid.
Features, finish, look are very good. Unfortunately the unit does not produce ice as expected. Since we purchased the ice maker unit was replaced and ice making has improved slightly but it still never fills the bin to the sensor level. We made a point of not using ice until the bin was full -- which according to the manual should happen in 3 days.
After a full week (of buying bagged ice from the store) the bin was only 1/2 full. If we were to have guests over for drinks we would run out of ice. Given the cost of the unit it is amazing to me that the ice making functionality does not perform as expected. Attached picture represents ice level after 5 days - without using any ice from the refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 11, 2023
Thank you for sharing your experience with us, sh231. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 370883.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Doesn't work - avoid
on October 9, 2023
Posted by: Ariellarw
from Baltimore MD
The ice maker stopped working after 2 weeks. Spent a ton of money on this. Got all parts replaced. Whirlpool/kitchen aid refuses to replace product. it has been 9 months.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 12, 2023
Thank you for sharing your experience with us, Ariellarw. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 409252.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love our new Refrigerator
on March 22, 2023
Posted by: Melanye
from Otsego, MN
[This review was collected as part of a promotion.] It took 19 months to get this but we do love it. The only thing that could be different is the ice and water dispenser. Tall glasses do not fit...the height could be taller.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
This refrigerator is a lemon
on September 15, 2023
Posted by: lemon 2023
from colorado
[This review was collected as part of a promotion.] Have had this over priced refrigerator for 2 months and have had problems with it since day 1. The ice dispenser leaks when using the water dispenser, the freezer doesnt freeze, the refrigerator has not maintained the displayed temperature, the vegetable and fruit drawers are freezing. We have contacted the distributor but have not been able to get any action on replacing this poorly functioning unit. It looks nice though.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 18, 2023
Thank you for sharing your experience with us, lemon 2023. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 395641.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Built-in Side-by-Side French Door Refrigerator
on February 7, 2024
Posted by: DARussell
[This review was collected as part of a promotion.] Happy with the refrigerator, so far. One question, though, when the installers removed the protective plastic sheet from the door, it left some plastic material around the black ice/water dispenser. Can you advice me if, and how, to remove?
Written by a customer while visiting kitchenaid.com