Customer reviews from kitchenaid.com
KitchenAid - 25.1 Cu. Ft. Side-by-Side Built-In Refrigerator with External Water and Ice Dispenser - Stainless Steel
Average customer rating
3.6
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
30
4 Stars
13
3 Stars
7
2 Stars
9
1 Star
10
64%of customers recommend this product.
(
28 out of
44)
Customer Reviews for KitchenAid - 25.1 Cu. Ft. Side-by-Side Built-In Refrigerator with External Water and Ice Dispenser - Stainless Steel
Customer Rating
1
Horrible Delivery and Install Experience
on July 9, 2024
Posted by: Tsrelv
from Las Vegas, NV
[This review was collected as part of a promotion.] The refrigerator was delivered with damaged pieces and it's been extremely difficult and time consuming to get this corrected. It would be appreciated to have someone reach out and help me get this fixed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 11, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 562303.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Would recommend
on July 13, 2024
Posted by: DDPPAA
[This review was collected as part of a promotion.] Overall a very beautiful and functional fridge and freezer. My only complaints are the ice maker makes a whooping sound which takes getting used to, the doors scratch easily, and magnets don’t stick to the doors.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad ice maker & water dispenser
on July 27, 2024
Posted by: BD61
[This review was collected as part of a promotion.] Horrible refrigerator produces very little ice, you can not fill water bottles
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 30, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
space - ample
on October 17, 2024
Posted by: pg64
[This review was collected as part of a promotion.] love how big the freezer and fridge are - much more capacity in the same space as our old one.
love the ice maker - so easy to maintain
love the ice maker - so easy to maintain
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on November 10, 2024
Posted by: SEW 24
[This review was collected as part of a promotion.] REPLACED 22 YEAR OLD KITCHEN AID. PERFECT FIT. GREAT LOOK. PLEASED.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice fridge
on November 17, 2024
Posted by: nbguthridge
from Charleston, Illinois
[This review was collected as part of a promotion.] We’ve had it a little over a month and it works great! The water and ice are a little noisy but that’s the only complaint.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and ability to order quickly
on December 5, 2024
Posted by: Philjoy
from Stevensville, MI
[This review was collected as part of a promotion.] I bought this a month ago and am especially impressed by the handles and lighting
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great upgrade to the older models
on February 4, 2025
Posted by: TomJB
[This review was collected as part of a promotion.] Exceeded my expectations. The ice maker on the older (16 years old) model was never great. It works beautifully on the new model. Also the temperature stability is excellent. The organization of the interior is nice
Written by a customer while visiting kitchenaid.com