Customer reviews from kitchenaid.com
KitchenAid - 25.1 Cu. Ft. Side-by-Side Built-In Refrigerator with External Water and Ice Dispenser - Stainless Steel
Average customer rating
3.6
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
17
4 Stars
6
3 Stars
3
2 Stars
6
1 Star
6
59%of customers recommend this product.
(
16 out of
27)
Customer Reviews for KitchenAid - 25.1 Cu. Ft. Side-by-Side Built-In Refrigerator with External Water and Ice Dispenser - Stainless Steel
Customer Rating
2
Disappointed
on October 26, 2023
Posted by: Laurac127
from Vacaville, CA
[This review was collected as part of a promotion.] It’s a nice looking refrigerator however it is not the product I thought it would be as a top of the line Kitchenaid appliance. It takes four days for the ice bucket to refill. The produce drawers seem flimsy. The ice dispenser is noisy and the machine makes odd chirping sounds a few times a day.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2023
Thank you for sharing your experience with us, Laurac127. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 418317.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It makes the ice as promise and it is beautiful
on November 2, 2023
Posted by: Pauli to
from South Florida
The ice bucket was full in 3 days as the instructions promised. Just press the max freeze button, do not open the door often, be patient and the bucket will be full at the end of the 72 hours. Lucky, I did not have the issues with the ice maker other customers had. It is beautiful and silent.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Minor imperfection
on November 11, 2023
Posted by: Kirk123
[This review was collected as part of a promotion.] This unit was purchased in 2023 and installed in our new house on March 19.
The unit operated as expected for the first month but then developed a small leak
In the ice maker. Service was called and the leak was fixed. The problem may be related to improper installation at the factory. Other than the fridge making weird
sounds while making ice all else is fine.
The unit operated as expected for the first month but then developed a small leak
In the ice maker. Service was called and the leak was fixed. The problem may be related to improper installation at the factory. Other than the fridge making weird
sounds while making ice all else is fine.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Stainless Steel finishes Do Not Match
on November 29, 2023
Posted by: jss3453
from Austin, Texas
We bought this unit 2 months ago along with what we thought was a matching double oven. The "print shield" stainless steel finish on the refrigerator is very different from the stainless steel finish on the double oven. We called Kitchen Aid several times to see if we could address this problem, i.e. return for a stainless steel alternative, and we were told that not matching product finishes was not their problem. The product is otherwise OK.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, November 30, 2023
Hi JSS 3453,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275787894.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275787894.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall good
on January 24, 2024
Posted by: Cajun in Vegas
[This review was collected as part of a promotion.] Nice refrigerator. However the ice maker broke after 6 months. Replacement forthcoming
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on February 29, 2024
Posted by: Slicky
[This review was collected as part of a promotion.] We bought this refrigerator in January and have been very pleased. Great design
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on March 14, 2024
Posted by: Randimutti
from Houston
[This review was collected as part of a promotion.] This fridge has lots of interior space, is quiet and easy to use!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Reliable, looos good and extremely functional.
on April 10, 2024
Posted by: MikkiMikke
from Ontario Canada
[This review was collected as part of a promotion.] We have had the refrigerator for 3 mnths
And we have had Kitchenaid before. We love it and a solid
Choice always. For reliability and functionality.
Looks great too!
And we have had Kitchenaid before. We love it and a solid
Choice always. For reliability and functionality.
Looks great too!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com