Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Built-In Refrigerator with Ice and Water Dispenser - Stainless Steel
Average customer rating
3.4
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
22
4 Stars
20
3 Stars
7
2 Stars
8
1 Star
15
61%of customers recommend this product.
(
36 out of
59)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Built-In Refrigerator with Ice and Water Dispenser - Stainless Steel
Customer Rating
1
Not worth the money
on August 5, 2024
Posted by: Taché
from Winnipeg, Mb
I upgraded to this model in my new condo. Moved in Oct 2023, the panel stopped working the end of January 2024. Waited 2 months for a new one, and after numerous calls to Kitchenaid, I had one shipped from USA (so now I have a USA model in F not C ). The panel worked after that, but we also had noticed almost immediately upon first using the fridge that everything moulds quickly. Once unwrapped, cheese goes bad and extremely mouldy within a week when in the meat compartment, pasta salads made with olive oil freeze on the top shelf., when I asked the repairman about the mould when he changed the panel out , he said make the fridge colder. Now everything freezes in the fridge.
Over the past 40 years I have had various models of fridges. My LG fridge would keep cheese for weeks after being opened. Meat uncooked goes bad very quickly also. This fridge was extremely expensive and I am not happy with it. Other units in our condo that have the same fridge have the same complaints.
Over the past 40 years I have had various models of fridges. My LG fridge would keep cheese for weeks after being opened. Meat uncooked goes bad very quickly also. This fridge was extremely expensive and I am not happy with it. Other units in our condo that have the same fridge have the same complaints.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 6, 2024
Hello, Taché! We are so sorry we have let you down. KitchenAid takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, phone number, and case #574522. We look forward to hearing from you! -Max
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Grey interior , subtle distinction
on August 22, 2024
Posted by: CAOS
[This review was collected as part of a promotion.] Have not had long enough to review the product , but the interior of the fridge definitely impresses people .
Written by a customer while visiting kitchenaid.com
Customer Rating
4
the unit has cosmetic appeal
on October 2, 2024
Posted by: Sugarbush Refrigerator
from Vista, CA 92084
[This review was collected as part of a promotion.] The Refrigerator is beautoiful.
It did not come with a homeowner manual - maintence and operation instructon.
Currently, the ice/water dispense is "lock" and we can not adjust.
Freezer temperature is at 18 and increasing getting warmer.
vegtables in the drwaer are icee. Repari is scdeudle on Fruday, October 4th.
It did not come with a homeowner manual - maintence and operation instructon.
Currently, the ice/water dispense is "lock" and we can not adjust.
Freezer temperature is at 18 and increasing getting warmer.
vegtables in the drwaer are icee. Repari is scdeudle on Fruday, October 4th.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality
on October 9, 2024
Posted by: JM27
Fridge doors won't close or stay closed after 4 months for no reason.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 9, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 605918.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great product but very expensive.
on December 18, 2024
Posted by: Jonathan382
from Lake Tahoe, CA
[This review was collected as part of a promotion.] Great product but very expensive. Such is life if you want to replace a built-in refrigerator. Well designed, quiet, lots of space.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful Fridge!
on January 20, 2025
Posted by: Amb51
from Alberta
[This review was collected as part of a promotion.] This is my second Kitchenaid Fridge in 15 years. The first is still working and looking beautiful but it was included in the sale of our home. I am expecting this new fridge to be as beautiful and reliable. I can keep fresh food longer. There is more than enough shelving for me. I love to cook and entertain so being able to have a lot of fresh fruit and vegetables on hand. I love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Tons of Issues
on January 26, 2025
Posted by: Ali25
from tempe, az
I bought this fridge about a year ago because it was beautiful and for the past 4 months it has stopped working multiple times for 3 days at a time. It typically stops working Thursday and by Monday it is working again and everytime we have called the service, they have been unable to diagnose the problem since the fridge has started up again. The fridge completely stops cooling which has caused us to get rid of a ton of freshly bought produce and the ice has completely melted and will only dispense water. It has been a very frustrating experience as the user interface has been replaced as well as the ice box and it is still not properly functioning. As of yesterday the fridge stopped working again and we scheduled another appointment but do not believe it will be fruitful if the fridge decides to start working again. With the amount of money we have spent on this fridge, we expect it to function at least half as well as our old one.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 28, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 664599.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great but very noisy.
on April 11, 2025
Posted by: frig2025
from Las Vegas, NV
[This review was collected as part of a promotion.] I bought this refrigerator a month ago, the design, size, and function are outstanding. The single issue is the noise when the water is dispensed for drinking, or when the ice maker fills with water; it is excessive. For the cost, it seems like a better solenoid or noise-dampening wrap should have been used. The noise is loud enough I have considered returning and purchasing a different brand.
Written by a customer while visiting kitchenaid.com