Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Built-In Refrigerator with Ice and Water Dispenser - Stainless Steel
Average customer rating
3.4
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
22
4 Stars
20
3 Stars
7
2 Stars
8
1 Star
15
61%of customers recommend this product.
(
36 out of
59)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Built-In Refrigerator with Ice and Water Dispenser - Stainless Steel
Customer Rating
4
Noisy for the price
on July 4, 2024
Posted by: LKJ1
from Charlotte, NC
[This review was collected as part of a promotion.] Our 15-year-old Thermador abruptly died, after extensive repairs three years ago, and we elected to buy this appliance as a replacement unit.
Temperatures, etc. work well However, for 11 grand, I would've expected a much quieter unit. I could never tell when the Thermidor was operating however, this unit is extremely noisy, comparatively. I think the interior of the freezer and refrigerator sections is better laid out than the old unit, giving More functional room. Icemaker is essentially the same unit as is in the Thermador. I think one company makes most of them. Time will tell regarding durability.
Temperatures, etc. work well However, for 11 grand, I would've expected a much quieter unit. I could never tell when the Thermidor was operating however, this unit is extremely noisy, comparatively. I think the interior of the freezer and refrigerator sections is better laid out than the old unit, giving More functional room. Icemaker is essentially the same unit as is in the Thermador. I think one company makes most of them. Time will tell regarding durability.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Freezer and Ice Maker issue
on October 1, 2024
Posted by: JK24
from Texas
[This review was collected as part of a promotion.] Installed 3 weeks ago and having an issue with the freezer not keeping things frozen. Doors are not aligning right. Seems to be a door issue. Will not dispense cubed ice. Its a mix of cubed and crushed ice.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 2, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 602088.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Waited 4 months beyond promised delivery and arrip
on May 23, 2023
Posted by: Too Little, Too Late is
from San Diego
[This review was collected as part of a promotion.] Was promised for arrival in January, Finally arrived in April with a leak in the water dispenser. Now have to wait several more months for a whole new door. Kitchenaid service has been horrible.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, May 24, 2023
Thank you for sharing your experience with us, Too Little, Too Late is. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 329525.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Totally disappointed
on June 17, 2023
Posted by: Fred k.
from Lutz fl.
[This review was collected as part of a promotion.] Total disappointment purchased brand new both ice maker and freezer is broken
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 26, 2023
Thank you for sharing your experience with us, Fred k.. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 346578.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor product
on January 1, 2024
Posted by: Kiel
from California
We bought ours in 2019. We have had the bulbs burn out, and recently replaced with a new model bulbs. We have had the refrigerator stop cooling and require service and replacement of control boards, water dispenser freeze up and stop functioning. Now we are waiting for freezer parts, which are supposed to solve the problem. The tech says after this just about everything will have been replaced and if this doesn’t fix it he will request a new refrigerator. I hope Whirlpool stands behind their product. As of now I would not recommend their product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, Kiel. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 459324.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very nice and elegant
on January 3, 2023
Posted by: KAB1
from San Diego, CA
[This review was collected as part of a promotion.] I purchased back in September and had to wait 3 months because of back order. So far it has been great and exceeded my expectations.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible, bad, expensive
on January 20, 2024
Posted by: Regretgul
Owned this fridge for years. At the time it was one of the only options with water in the door in this size. Its terrible. Was on this page looking for parts and saw the review opportunity. One of the most annoying things about this fridge is that the door alarm is inaudible. For a long time we didn't even think it had one but its there. Its just so quiet you never hear it. Its way too easy for the door to get left open on this thing because someone overstuffed it and then with this door alarm you don't know. We now have a weird issue where the hinges are sticky and the door doesn't want to close. Plus there is a gap at the bottom of the freezer even when the thing is fully closed. Ice maker hopper button to remove ice in bulk broke long time ago.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 23, 2024
Thank you for sharing your experience with us, Regretgul. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 470235.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice fridge, but noisy
on April 26, 2023
Posted by: Danielle W
from VA
[This review was collected as part of a promotion.] We bought this fridge to replace an old built-in. Overall I'm very happy with it, but the water and ice dispensers are very loud. Haven't tried out the measured dispense feature just yet. The inside space is nice and has a lot of great storage room compared to our previous fridge, and I like the included baking dish & tray that slide beneath one of the shelves. So far it has kept food cold and frozen as needed. Is it worth the hefty price tag? Time will tell!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com