Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Built-In Refrigerator with Ice and Water Dispenser - Stainless Steel
Average customer rating
3.3
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
33
4 Stars
23
3 Stars
11
2 Stars
12
1 Star
25
55%of customers recommend this product.
(
45 out of
82)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Built-In Refrigerator with Ice and Water Dispenser - Stainless Steel
Customer Rating
1
Freezing issue
on November 3, 2025
Posted by: Froze line
from West Newton, PA
[This review was collected as part of a promotion.] I bought this a month ago and the water dispenser keeps freezing up! Hopefully technician can fix issue this week? Damaged dispenser guard area trying to thaw out frozen line. Not happy that the chrome plating is bubbling. Looks bad.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, November 4, 2025
Hi,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 295646655.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 295646655.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Expensive disappointment
on November 3, 2025
Posted by: ugh!1M
from Bluffton SC
On fifth service call since being installed. Ice maker has been replaced three times. Controller board once. And now it doesn't cool at all. An extreme disappointment that KitchenAid appliances are so poorly made. Very strongly recommend you don't buy.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 6, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #833290.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #833290.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Fig
on November 4, 2025
Posted by: dashmac
[This review was collected as part of a promotion.] Greart purchase, everything works , easy to use from thwe start
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
LOVE IT
on November 7, 2025
Posted by: Lebsacks
[This review was collected as part of a promotion.] We LOVE our new built in Kitchen Aid Refrigerator!!! We previously had the GE monogram and the Kitchen Aid is far superior!!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Noisey for brand new
on November 15, 2025
Posted by: Old Grump 22
from ca
[This review was collected as part of a promotion.] Worked great for a month. Started making a groaning noise and water dribbles out the ice dispenser. Then started making a trickling and hissing noise. A technician came out and he say's the latter is the defrost and normal. The former is the probably the ice maker (it would not reproduce for him). We need to ensure there is no ice in the shoot and to empty the ice container weekly so that there are no big blocks in it. We are trying to record the noise but it is 2-3 times a day for 20 seconds.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 19, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/642679Uok or Direct Message on Instagram at http://spr.ly/642879Uow. When responding, please include your contact information and reference Case # 840833.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Item Broke In The First Few Months
on November 18, 2025
Posted by: Dan Dan
from Porter Ranch California
[This review was collected as part of a promotion.] Do not purchase this. The freezer constantly frosts all your food. The water dispenser started leaking and the entire freezer door has to be replaced. That item is backordered and they have no estimation of when it will arrive. In addition, you can speak to a single person to schedule anything or find out the status... nobody answers the phone and nobody emails back. go with another brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/64267iaLG or Direct Message on Instagram at http://spr.ly/64277iaLH. When responding, please include your contact information and reference Case # 842713.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ice maker
on December 9, 2025
Posted by: Kevin M123
from Chicago
[This review was collected as part of a promotion.] Have owned this just over a month. Have already had a service visit to repair ice maker chute door so that it closes completely. The freezer was not warming up as a result of the door being open. We do not care for the opaque insert inside the ice maker. Cannot see the ice level when the door is open. Also have moisture that has frozen between the two layers of material. The bin in our old model was clear.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 10, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 870566
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
More features than I thought
on December 11, 2025
Posted by: Uncle Buck
from Edmonton Alberta
[This review was collected as part of a promotion.] We have had the 48 inch fridge for about 5 weeks. Wonderful is how I would describe it. The fridge looks magnificent in our kitchen. The features surprise us daily. The pre measured water dispenser provides 8, 16, and 24 oz setting at a simple touch The ice machine produces nice clear cubes and a tonne of them fit in the container ready to go for a party. The layout of the fridge and freezer is well thought out providing great sight lines to the food stashed away. The ability to set the temp in each of the fresh food drawers is great. The under shelf metal oven ready trays are a great addition along with the slide out food serving tray can go right on to the table with its wood trim
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com