Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
5
Enhanced features, unmatched style!
on October 4, 2022
Posted by: Luvdadeals
from Grand rapids, MI
[This review was collected as part of a promotion.] Bought this a month ago on preorder. Upgraded from the last version flip 3 5g. Cameras are exceptionally better. It closes smoothly. I absolutely love this phone. It has options that your standard smartphone does not. Best upgrade to date! I have yet to run into someone that has the same color & style phone i do!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device with a futuristic design
on October 6, 2022
Posted by: Lilp
from Dallas,TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought it around a month ago and it's really good, sure I paid a little more for the storge but I plan on keeping it for a while so all is well
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great flip phone but has issues
on October 19, 2022
Posted by: betabytes
from West Bloomfield, MI
Expertise:Expert
[This review was collected as part of a promotion.] I have been using this Flip phone for over two months now. Overall, it's a great phone but there is some issues that are bothersome.
1. Not all apps function right -- ie Xfinity or Macys app doesn't load.
2. Website functionally doesn't always work right either. There's been a couple times I had to use my apple device to surf the web.
3. Slows down while browsing the web - the lag is unbearable sometimes that even restarting the phone doesn't help.
I would say great little flip phone for calling, but not so great with compatibility of apps and websites that work just fine on an iPhone and Samsungs other non-flip phone. You should get a non-flip if you want the best functionality out of your phone.
Oh battery life... drains really fast for me using it as a work phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
FRAGILE LIKE SENIOR CITIZENS
on November 9, 2022
Posted by: Cuzn Sugafoot
from NORTH CAROLINA
Expertise:Expert
TOOOO EASY TO BREAK. NO CASE. DONT PURCHASE. IM WITHIN 14 DAYS OF PURCHASE
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 10, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link to some covers you can from, including a Silicone Cover with Strap and a Flap Leather Cover. They come in a variety of colors. Please reach out to Samsung Repair Services, also below, for assistance. Often times they are able to accommodate in home and walk in services for your convenience. Thank you for being a valued customer. -Bethany
Accessories | Samsung Galaxy Z Flip4 | The Official Samsung Galaxy Site
Samsung | uBreakiFix
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link to some covers you can from, including a Silicone Cover with Strap and a Flap Leather Cover. They come in a variety of colors. Please reach out to Samsung Repair Services, also below, for assistance. Often times they are able to accommodate in home and walk in services for your convenience. Thank you for being a valued customer. -Bethany
Accessories | Samsung Galaxy Z Flip4 | The Official Samsung Galaxy Site
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
1
Great phone, but not for long term
on November 30, 2022
Posted by: DLGraham
from Fairfield, California
Expertise:Intermediate
[This review was collected as part of a promotion.] About 2 months ago I bought my Samsung galaxy Z flip 4 128gb. My experience with it has been great! Many cool features with the camera and front cover screen. Display is bright, colorful, and movement is extremely smooth. However the battery does tend to get hot when gaming or watching live streams. Plus battery life seems to slip away Like nothing.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, December 5, 2022
Hi DLGraham,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to bring our consumers the best in design and functionality. We are pleased you're enjoying your new display! I've attached some links that should regarding the battery life and the temperature of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to bring our consumers the best in design and functionality. We are pleased you're enjoying your new display! I've attached some links that should regarding the battery life and the temperature of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is winning
on November 10, 2022
Posted by: StayFlip
Expertise:Expert
I've had this phone since it released and I haven't had ANY problems WHATSOEVER with the screen, the hinge or the battery. The battery last me all day, sometimes a day and a half. The screen is beautiful and fluid. I'm a certified flipologist now.
I hate how the top reviews for this phone are all negative user experiences. Just because that happened to you doesn't mean it will be that way for everyone! Not only that I'm sure Samsung found a way to remedy the situation.
That being said I own iPhone 13 Pro and the Pixel 7. I will choose my flip ANY day of the week over those 2 phones. The camera is great, the versitility is great and the attention this phone gets from other people when I use is it is great! So please don't base your purchase off of those bad reviews.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I Have Ever Owned
on October 6, 2022
Posted by: R Tolleson
from Temple, TX
Expertise:Expert
[This review was collected as part of a promotion.] I already owned a Z Flip3, and was quite happy with it, but upgraded to the 4 for the improvements in the camera and the MUCH longer battery life. This battery is as good as any smart phone I have ever owned. The camera takes wonderful vivid shots, even in low light or with lots of movement. Web pages and apps load quickly, and the speaker is quite adequate for either music or spoken word--the volume levels are very satisfactory. The phone fits nicely in my hand, and with the official Samsung case, I can put a finger in the ring so I can hold it securely in my hand. I don't notice the phone heating up, even when I'm using multiple apps. Charges quickly too. Oh, and I saved the best for last: the Flip fits much more easily in my pocket. The "seam" isn't really noticeable when watching videos, and the display itself is bright and vivid. I have had phones from pretty much every major manufacturer, and I have never had one I liked as much as the Z Flip4!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fragile Hinge
on March 10, 2023
Posted by: Galaxy Lover
Expertise:Intermediate
Amazing phone but has an insanely fragile hinge. I've had this phone for about 6 months and have had to replace it 4 times. A simple 2-foot drop with this phone can destroy the hinge even if you have a case on the phone. There are also very few repair facilities that can fix the hinge and even if they do, it is not cheap.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, March 15, 2023
Hi Galaxy Lover... Thank you for your review of the Samsung Galaxy Z Flip4. Your critique is appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached a link for some information on Samsung Care+. If enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US