Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
1
Trash Folding Phone
on February 10, 2023
Posted by: Nate
from Arizona
Expertise:Expert
This phone has been the worst experience I have ever had. Between the battery life being garbage, stuttery OS and glitchy user interface, and the gps with google maps not working, i want to smash the dang phone. Do better samsung
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Nate.. Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery, speed and glitching you've experienced. Also below is Samsung Support, please reach out to them if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
How to keep your Galaxy phone or tablet from slowing down(samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
How to keep your Galaxy phone or tablet from slowing down(samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
on February 12, 2023
Posted by: Anonymous
Too expensive and most apps don't work cracked screen
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. At Samsung, we value your opinion as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help regarding the apps not working. Also below is Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your screen. Please reach out to Samsung Support if you need any further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Samsung | uBreakiFix
App is crashing or not working on Samsung phone or tablet
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding phone
on February 13, 2023
Posted by: Chun
from Delaware
Expertise:Intermediate
Love the size and functions. No big device in my pocket. Easy to learn because it is very similar to my previous Galaxy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Compact
on February 14, 2023
Posted by: Noah_ Horn
Fun to use easy to use simple functional units would not recommend this discount don't think.it worth it
Written by a customer while visiting Samsung US
Customer Rating
5
Great Flip Phone
on February 16, 2023
Posted by: Debbie
from FL
Expertise:Intermediate
Enjoy the phone. Love that it folds. Fits in my purse!! Yippeee!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Freeze issues
on February 16, 2023
Posted by: Mo Cummings
from Morgantown WV
Expertise:Intermediate
I bought this about 3 weeks ago and honestly it has frozen so many times that I am not even sure it will last through a year. I'm just really hoping that it's some glitch in all of the updates and that Samsung will sort it out because I also have A Z flip 3 for work purposes and after updating it also has started to freeze a large amount .It's been quite worrysome.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 21, 2023
Hello Mo... Thank you for your review of the Samsung Galaxy Z Flip4. We value your input as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you've experienced on your device. Also below is Samsung Support, please feel free to reach out to them if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
The Battery life is decent compared against flip 3
on February 17, 2023
Posted by: Sebastian
[This review was collected as part of a promotion.] The flip 4 improved the battery life in a very impressive manner. I had owned the flip 3 and the battery was such a disappointment. Then it comes to the phone itself the screen crease was reduced, the apps seen well suited to the foldable screen, pictures have improved but still far way from the galaxy s22 lineup.
The phone had aged well since I purchase it and the software upgrade made it smoother. The phone fells fragile enought that I don't dare taking it out of the case, and is such a shame since is very slim and great to look at.
Compliments, yes all the time, people always wanting to see the screen, crease, weight, and the most important feature for a person that grew up with flip phone....flip to hung up a call!
The screen size of the shell is decent, simple to use just like the Tizen watches. I wish you could upgrade that screen to the capability of the watch 5.
There is some things missing from the premium price you paid for the flip 3, things like, triple camera, higher zoom, DEX interface, bigger shell display and more resistant screen protector (always peels off on the crease).
In a final note, I'm very pleased with the size, battery life, and beauty of the folding screen, would I buy a regular galaxy phone? No, the foldable capability of the flip 4 is great for video calls when you are done of holding your phone and no other object can be used to make the phone stang right up, people's reaction when you "flip it", and the nostalgic way of closing it when done!!!
The phone had aged well since I purchase it and the software upgrade made it smoother. The phone fells fragile enought that I don't dare taking it out of the case, and is such a shame since is very slim and great to look at.
Compliments, yes all the time, people always wanting to see the screen, crease, weight, and the most important feature for a person that grew up with flip phone....flip to hung up a call!
The screen size of the shell is decent, simple to use just like the Tizen watches. I wish you could upgrade that screen to the capability of the watch 5.
There is some things missing from the premium price you paid for the flip 3, things like, triple camera, higher zoom, DEX interface, bigger shell display and more resistant screen protector (always peels off on the crease).
In a final note, I'm very pleased with the size, battery life, and beauty of the folding screen, would I buy a regular galaxy phone? No, the foldable capability of the flip 4 is great for video calls when you are done of holding your phone and no other object can be used to make the phone stang right up, people's reaction when you "flip it", and the nostalgic way of closing it when done!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Obviously the standout feature is the it Folds
on February 17, 2023
Posted by: Carlos1
[This review was collected as part of a promotion.] The phone is primarily use for standard calls, whataspp, and internet searches. It is superb.
The folding feature make incredible photo because you can just stand it on its own. It also allows a much smaller profile. The fold also serves to protect the device screen.
Written by a customer while visiting Samsung US