Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
2
Be EXTRA Careful
on January 27, 2023
Posted by: sad to say goodbye
from International
Expertise:Intermediate
Initially, I loved the phone, but don't ever drop it or you will be out of luck! dropped it with a case on it after having the phone a month. went through the trouble of sending it back to Samsung. Although the phone was a month old I was still charged as it didn't fall under warranty :( it was fine I was happy to get my phone back only to mistakenly drop it again after a few months and have the same problem.. unable to open the phone fully and unable to use the top half of the screen. Don't get me wrong I love the phone, but don't waste your money unless of course you can be super careful with it
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Features are plentiful and the device is simple.
on January 27, 2023
Posted by: Bozie
from Jonesboro AR
Expertise:Expert
Great product from Samsung once again. I have started expecting the impossible and they are able to achieve that and so much more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Folding thr cell takes less space inside ur purse
on January 27, 2023
Posted by: Veronica
from El Paso TX
Expertise:Intermediate
I'm happy with the phone the way it works and folds and the fact that it has a lot of memory
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I don't recommend it
on January 29, 2023
Posted by: Litbit4
Expertise:Intermediate
The screen is really fragile and needed to be replaced within 4 months. Fitbit apps can't be used due to Samsung software updates that didn't work. I have been a long-term Samsung user, so I am very disappointed. People look at my phone and say WOW, but I say that I don't recommend buying one, at least until the bugs are worked out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi Litbit4,
Thank you for your review of the Samsung Galaxy Z Flip4. Your thoughts are appreciated as we strive to give our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. Your thoughts are appreciated as we strive to give our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T BUY THIS PHONE
on January 29, 2023
Posted by: rush
I have been using this phone for only a month now. Not a good purchase - for the amount of money I have spent on this - the screen all of sudden is not working - there is a black line on the hinge and it keeps expanding - the touch on the upper screen stopped working (and I have been handling this phone with utmost care). This phone is not worth it. I have taken it to the service center because its still under warranty but what if it happens again - I tend to use my phones for at least 3 years I highly doubt this will make it past 3 months. Don't recommend buying this phone. I WANT MY MONEY BACK.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, February 1, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your feedback as we continue to innovate and improve on the design and functionality of our products. We are pleased you've had your device serviced under its warranty protection. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your feedback as we continue to innovate and improve on the design and functionality of our products. We are pleased you've had your device serviced under its warranty protection. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
An excellent exotic phone, but not for everyone
on January 30, 2023
Posted by: KaraHan
from Kazahstan, Aktau
I bought this phone since 1 week from release date, I had a xiaomi note 8s and it was a major upgrade. Phone itself has good durability (i dropped it 3 times outdoors with case and not a scratch), a pretty decent battery life that lives up until 8pm from 8 am (if you dont use it too much) and the foldable idea is great with the software features to it (its very compact and watching youtube or filming videos are a great experience. Overall if you are not seeking for high performance and long battery life phone, but wanna try something different - this is for you.
But my device's screen protector started peeling off recently right in the middle where the curve is. I dont know what caused it and how to fix it but its pretty common problem (my uncle has the same problem happened recently)
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Phone
on January 30, 2023
Posted by: Samsungsucks
from Utah
Expertise:Intermediate
Terrible phone. Made to break. Very fragile. Dumb design. Regret buying it!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hello,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Photo of 4 Month Old Zflip 4
on February 2, 2023
Posted by: zFlip Fan
from los angeles, ca
The fold wears out in three months. Here is the crack in mine after four months of use.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 7, 2023
Hello...We appreciate you taking the time to review the Samsung Galaxy Z Flip4. At Samsung, we value your opinion as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Below is a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US