Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
2
Breaks easily from fold
on October 19, 2022
Posted by: Zoey
Expertise:Expert
I bought this not even a month ago and the internal screen went black the folding made the internal glass break samsung really needs to improve on this its ridiculous that I dished out a grand for this!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 20, 2022
Hi Zoey,
We appreciate your review of the Samsung Galaxy Z Flip4. We value your feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
We appreciate your review of the Samsung Galaxy Z Flip4. We value your feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Good Features
on October 6, 2022
Posted by: MARIA
from Colorado Springs, Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] I love everything about this phone. Especially the size. Fits perfectly on my hand and I can just put in my pocket and my tiny bag.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features Screen is quality!
on October 19, 2022
Posted by: Frank2253
from Florida, United states
Expertise:Expert
[This review was collected as part of a promotion.] Had the previous Z Flip 3 and was amazed because I haven't had a flip phone since I was a kid and really enjoyed it. Then I saw the amazing enhanced trade in program upon the release of the Flip4 and been loving it since! The battery is way better, the processor inside is upgraded to an advanced chip that handles really well in such a compact phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ranting, but it's positive!
on January 24, 2023
Posted by: Vinny
from Chicago, Illinois
I was hyperfixated on these phones ever since they came out, and I FINALLY got one! I actually got the flip3 first, but then I got this! I had the zflip 3 for I believe 2 and a half months before switching to this one. And I've had this for a month and a half, roughly. And it's been nothing but enjoyable. The camera, while isn't the best, is perfectly acceptable. I love how bright the colors are, it makes me feel excited to see how the photos turn out after their automatic processing. The screen is so smooth, even on 60hrz. And the crease is quick to lose on the screen. Even if you put your hand over it. I totally recommend it if you love small variety in textures. The speaker is also quite lovely, the speaker is on the top piece and the bottom. It creates a full experience. And if one is blocked, the sound on the other fills in the gap very well. Now, I've had no issues with Bluetooth, but I have heard some people do, so I'd possibly be cautious about it, but not everyone! Anyways, I've also added some pictures I took with this phone! I totally recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This Flip is a Flop
on January 27, 2023
Posted by: Sadforgettingaflip
from Aurora, CO
Sadly I fell prey to this new "innovative" product. Everyday use and careful care only resulted in 3 months of use. I heard that this phone would be different from the other Samsung Galaxy z flip phones. However, I was wrong. The screen where it folds began to deteriorate from just everyday use to the point of being non usable. At first I had discoloration around the fold crease then it turned black. When I went to fold the phone after I saw the small black line on the crease I heard a loud crunch noise and stopped trying to close it. When I went to check on my phone I notice that more of the screen was glitching out and the top half no longer would respond to touch. A phone this expensive shouldn't break because of it's design. I wish I would of spent my money on a non flip phone that would actually be worth the money I spent. I spent more money for a less durable yet "innovative" design that is designed to eventually wear itself out because of its design.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. Your thoughts are appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. Your thoughts are appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
I Love How It Fits Perfectly In Any Small Handbag!
on October 6, 2022
Posted by: DivaMom47
from Texas
[This review was collected as part of a promotion.] I purchased the ZFlip4 white bespoke edition! I love the silver trimming although this one seems to be slightly heavier than the ZFlip3! I love that the battery seems to last longer and the hinges on the flip seem to be a lot more tighten and stable!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Functions great!
on October 14, 2022
Posted by: Audtree
from MT
Expertise:Intermediate
[This review was collected as part of a promotion.] I was hesitant to get the flip, but I have been very happy with it so far! I will say, there is a noticeable ridge in the screen, but nothing major! It hasn't affected the function whatsoever. I have gotten so many compliments; people love it! I will be getting the next one when it comes out! :)
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Flip phone
on September 30, 2022
Posted by: Nath
from Redlands, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] Before this one, I had Z Flip 3. But I upgraded to Z Flip 4 for the faster processor. No complaints still now. Phone looks really great and its performance has improved more with the upgrade. Will highly recommend to try this awesome phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US