Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
2
Great phone, Less durable than last version
on September 28, 2022
Posted by: Mike
from Minneapolis
Expertise:Expert
I picked up the Flip 4 after a year of using the Flip 3. Flip 3 was dropped about once or twice a month as per usual with me and phones. Accidents happen. Flip 3 seemed fine though. Was using a case, no real damage noticed. First 2 months with my Flip 4, dropped a couple times, but the other day I set the phone on the couch and it slipped off the side, fell on the hinge while closed, and then could not open the phone fully anymore, also resulting in damaged screen. I checked online and many people are getting the same issue. hopefully they fix this for cheap.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 29, 2022
Hi Mike,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I've attached the link to our warranty department below, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I've attached the link to our warranty department below, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Wow
on October 28, 2022
Posted by: Peaches
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] My husband got this for me about a month ago. What a difference compared to my s20 5g. So modern and conveient and sleek. I had so many people ask me to demonstrate the phone or inquire what it was .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Awesome idea, still plagued by mechanical issues a
on December 18, 2022
Posted by: Matt
from Cleveland
Expertise:Expert
In most ways I absolutely love this phone. It changes the way you interact with the phone, often I find I don't open my phone all day just checking the little notification screen which is great and a huge way to save staring at the phone and wasting time.
With the above said, out of nowhere, my hinge stopped working, and even though I have extended warranty it's a whole process to get a phone replaced, now that Samsung is going back to having phones with mechanical failure potential they need to do better with allowing repairs and getting same day repairs in every city. My only option now that my hinge broke, is to send it in for a warranty repair wait two weeks and then get it back. Who can be without their phone for 2 weeks?
With the above said, out of nowhere, my hinge stopped working, and even though I have extended warranty it's a whole process to get a phone replaced, now that Samsung is going back to having phones with mechanical failure potential they need to do better with allowing repairs and getting same day repairs in every city. My only option now that my hinge broke, is to send it in for a warranty repair wait two weeks and then get it back. Who can be without their phone for 2 weeks?
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 21, 2022
Hi Matt,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Bought for convenience but love the features.
on October 21, 2022
Posted by: ismilelots
from Gladwin, MI
Expertise:Intermediate
I initially got this model because of the convenient size. But the more I use it, the more I'm falling in love with it. At first, I worried about battery life because it was draining fast. It must have just been stuff running to set the phone up or something because a couple of days later the battery was lasting all day and still having 60+ percent remaining. Even a day out with the family and taking videos and pictures all day I came home with 30% battery left. This phone also has the best bluetooth I've had. Very quickly connects and has great range. Flipping the phone open may be inconvenient for frequent users, but the cover screen shows alerts so you can decide if you want to open it. Simple texts can be read and answered without opening it, so I don't often have to flip it open.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it
on December 3, 2022
Posted by: Dolo
Expertise:Intermediate
Phone started to delaminate after three months of use- ridiculous. This happened with the 3 as well. I guess they fooled me twice. They also will not exchange for an S22 so I guess I'm out of luck.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 6, 2022
Hi Dolo,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your critique as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your critique as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Screen Terrible - Not Durable
on February 16, 2023
Posted by: Used2LoveSamsung
Terrible product - This is my second one and screen already getting white lines at the fold. DO NOT BUY THIS PHONE! The technology was too big for Samsung to handle in this instance. I've only had the phone for 4 months and in addition to the white lines, the screen is lifting off of it.
Response from Samsung USBy Bethany, Social Commerce, February 21, 2023
Hello... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. If enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy zflip 4 is awesome
on March 15, 2023
Posted by: LoveforFlip
[This review was collected as part of a promotion.] I love my z flip 4 I've been using it for 7 months now only one little issue I had was a screen protector start peeling on the corner where the screen folds but Samsung take care of that with the warranty thumbs up for Samsung warranty people. I use my phone for personal use, work and i close and open my phone at least 100 times a day and no issues My best feature of this phone is for me how compact it is when it's closed oh and battery life on z flip 4 is much better than flip 3 can last me all day long on heavy use.
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on October 31, 2022
Posted by: MARIE
from Paterson NJ
Expertise:Intermediate
I got this phone a couple weeks ago and it's stuck. It won't open all the way and the middle of the screen in the fold part is turning black
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 1, 2022
Hi Marie,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link to our warranty department below, please reach out to them for assistance with the hinge. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link to our warranty department below, please reach out to them for assistance with the hinge. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US