Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
5
Love this phone
on June 29, 2023
Posted by: Lovesamsung
[This review was collected as part of a promotion.] Really love use this new phone, its light, powerful and even more usable compare to flip 3. Good in daily usage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is amazing! Only problem is battery life
on September 17, 2023
Posted by: Myrtle
[This review was collected as part of a promotion.] I use my phone for everyday use. So I make phone calls with it watch youtube and play a game occasionally here and there.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Screen cracking battery life terrible
on January 14, 2023
Posted by: Fill
from Illinois
Expertise:Intermediate
Have had the phone for a few months and the screen is starting to crack at the fold. Also battery life isnt good at all even with minimal use during the day while im at work. I would trade it in if i could. My galaxy s22 was so much better
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
I like the design but the screen keeps breaking
on May 1, 2023
Posted by: No1ofconsequenz
[This review was collected as part of a promotion.] I like the phone and enjoy the features. I wish I could use gpay when the phone is folded shut. I also think that voice command does not work as well as my pixel. Other than that it's a great phone other than the nye having to continuously replace the screen.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Hello there No1ofconsequenz, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. I know it must be crazy to hear this, but Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Conversation starter
on October 18, 2022
Posted by: Qwick2
from San Diego, CA
[This review was collected as part of a promotion.] Ok...I admit I like eye catching gadgets. And yes, that is probably true of mist people who buy a flip smart phone. But guess what, it does all the things I need it to do as well as be cool...all at the same time.
Does it make phone calls...yep
Send texts...yep
I like that my screen is protected when closed. The wireless charging comes in handy. The pictures are really good...I'm not a huge picture taker but the few I have are very crisp.
Oh, and I can surf the internet to avoid eye contact with strangers while waiting at the doctor's office...basically the only reason we all own phones.
Does it make phone calls...yep
Send texts...yep
I like that my screen is protected when closed. The wireless charging comes in handy. The pictures are really good...I'm not a huge picture taker but the few I have are very crisp.
Oh, and I can surf the internet to avoid eye contact with strangers while waiting at the doctor's office...basically the only reason we all own phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Flip 4 comes unhinged
on October 6, 2022
Posted by: Doctor Rocket
from Snohomish, WA
Expertise:Expert
[This review was collected as part of a promotion.] As soon as I received the Flip 4, I put it into a full body cover including hinge, yet 1 month later the left side hinge popped out of it's socket so that the phone can only open up halfway. Nobody local has parts, so I have to mail it in for service.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services, often times they are able to accommodate in home, or walk-in visits for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services, often times they are able to accommodate in home, or walk-in visits for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
4
Love the color and flip
on October 6, 2022
Posted by: STEVEN J
from Waco Texas
Expertise:Beginner
[This review was collected as part of a promotion.] Got on release day. Had the flip 3 5 g before. Hoping for better battery life but no. Love the phone hate the short battery life.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it....
on January 14, 2023
Posted by: vwcrafty
from Manhattan Beach, CA
I've had this phone for 4 months and twice already the LED has malfunctioned/broken rendering the phone inoperable and requiring the phone to be replaced. If you get this product, definitely get coverage on it. I have been a Samsung loyalist for over a decade, but this phone makes it difficult to remember why.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 18, 2023
Hi Vwcrafty,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your thoughts are valued as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your thoughts are valued as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US