Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,750 Reviews)
Rating breakdown 1,750 reviews
5 Stars
1,097
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
4
Great phone
on October 25, 2022
Posted by: Lord RevStew
from St Paul Minnesota
Expertise:Intermediate
[This review was collected as part of a promotion.] Got this device when it was first released I love almost everything about it. The only thing I don't like is the Samsung launcher that comes pre-installed with all the bloatware. If this was a pure Android phone I would give it five stars and love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Really cool phone!!
on October 25, 2022
Posted by: Phone
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this z flip 4 when it first come out and it's a really good phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Make sure you try this out in the store
on May 1, 2023
Posted by: Ifyouonlyknew
[This review was collected as part of a promotion.] Initially I was super excited to get this phone do to the compact nature of it and the flip feature. It might not be for me but wanted to mention some things, once folded its kinda bulky in your pocket and there is a slight screen warp at the fold crease. All in all it's a good phone but thinking I want my full size phone back.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Greetings Ifyouonlyknew, thank you for finding the opportunity to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your feedback as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Believe it or not, Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Pretty crazy, right? Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us, if you would like further assistance, or if you have any questions for us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Hinge need work
on May 4, 2023
Posted by: Shawn
I've had the farm 4 months this is my fourth phone because of the screen breaks at the hinge
Response from Samsung USBy Debra, Social & Commerce, May 9, 2023
Greetings Shawn, thanks so much for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink into your charging port, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UBreakIFix are also available to assist your repair needs. Fun Fact: The Galaxy Z Flip4 display has been put through a strenuous folding test to withstand folding 200,000 times! When it is most convenient for you, please feel free reach out to Samsung Support for further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community https://www.ubreakifix.com/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
2
It's meh
on May 10, 2023
Posted by: Future ex tmobile cust
from None ya
Expertise:Expert
I was lied to by t mobile rep who said this had an expandable memory slot. So I got the 128G and now my memory is full and I've lost ALL my music and videos I've had in my memory card
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 12, 2023
Hello there, thanks for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your transparency as we make every effort to improve the design and functionality of our product line. Our intention is for our customers to feel like they are having the most fascinating experiences when our products are being used. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4 is offered in 3 storage options: 128GB, 256GB, and 512GB. If you are in need of additional storage, I suggest looking into cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help with troubleshooting your devices. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Z Flip phone
on May 16, 2023
Posted by: Vixen455
[This review was collected as part of a promotion.] I am a samsung lifer. I use my phone for work and for personal usage, especially taking pictures. I have never had an issue, technical, issue with the samsung phones. I purchased my husbands z flip 3 than 4. The z flip 3 screen stopped working about 6 months after getting it, so I replaced it with a z flip 4 and within 2 months that screen went black. We cannot access any information on that phone and now I'm stuck paying for 2 phones that don't work.
For me I'll stick to a regular samsung phone with a great camera.
For me I'll stick to a regular samsung phone with a great camera.
Response from Samsung USBy Debra, Social & Commerce, May 17, 2023
Aloha Vixen455,
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy
on May 30, 2023
Posted by: Tam2000
from Texas
Expertise:Intermediate
This phone is trash. Everyone I know who has one has had issues. Only had this phone since Nov. 2022 and now it takes 6 hrs for my battery to charge
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, May 31, 2023
Hey there Tam2000,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below to articles that have a plethora of information to help you maximize your Galaxy battery life. Be sure to check them out when you can! If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below to articles that have a plethora of information to help you maximize your Galaxy battery life. Be sure to check them out when you can! If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Written by a customer while visiting Samsung US
Customer Rating
2
Phone has a problem staying on and the screenshots
on June 3, 2023
Posted by: Is joe
from Phoenix arizona
Expertise:Intermediate
The phone shuts down immediately especially while communicating and/or texting it's become very problematic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Good day Is,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Be sure to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" for some helpful troubleshooting steps you can take when you have the free time to do so. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. "Messages on Samsung phone are slow, do not send, or cannot be received" also has some great information that you may find beneficial. After reviewing the articled provided, feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Be sure to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" for some helpful troubleshooting steps you can take when you have the free time to do so. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. "Messages on Samsung phone are slow, do not send, or cannot be received" also has some great information that you may find beneficial. After reviewing the articled provided, feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US